One of the more surprising trends in recent history has been the implementation of IT Service Management (ITSM) in areas that are outside of the IT realm, such as facilities management and human resources. Similar to IT, these functions can derive significant business value from standardizing, automating and streamlining workflows and processes. Furthermore, by cutting […]
Entries by Eliad
Pull up any IT related website and you’ll undoubtedly see dozens of headlines dedicated to artificial intelligence, machine learning and chatbots. Some of what’s being published relates to the threat of job replacement. And while that’s certainly true to some degree, AI isn’t something to fear – even for those who work in IT support. […]
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