Entries by Guy Nadivi

How AI Can Reduce Service Desk Ticket Costs from $20 to $4 [Webinar Recap]

It’s the End of the IT Service Desk as We Know it (and We Feel Fine) If you’ve been paying attention the last few years, you know Digital Transformation is a concept that’s sweeping through many organizations, and fundamentally changing how they operate and deliver value to customers. There’s some very cool, but still somewhat […]

Ayehu’s New Advanced Features in NG v1.5 [Webinar Recap]

In response to growing user requests to add more flexibility to the Ayehu NG automation platform, Ayehu has released NG v1.5. This release will significantly expand the scope of what you can automate in your environment, all from a single pane of glass, and we think that makes it a real game changer in the […]

How to Predict and Remediate IT Incidents Before They Affect Business Outcomes [Webinar Recap]

The ability to proactively predict  and remediate IT incidents BEFORE they occur, rather than react to them after they’ve already happened, is one of the key value propositions of a new IT operations category called AIOps, which stands for Artificial Intelligence for IT Operations. Leveraging the AI part of AIOps to mitigate problems before they […]

How to Create an Outstanding Experience for Your Cherwell ITSM Users [Webinar Recap]

The discipline of ITSM has undergone significant evolution since its earliest incarnations. Today with the drive towards automation, increasing use of artificial intelligence, and the push for digital transformation, ITSM occupies an increasingly high-profile position for many organizations. This is especially true as many enterprises are seeking competitive advantages in their customer experience and service […]

Bridging the NOC and SOC for an Integrated IT Powerhouse

The similarities between the role of the Network Operation Center (NOC) and Security Operation Center (SOC) often lead to the mistaken idea that one can easily handle the other’s duties. Furthermore, once a company’s security information and event management system is in place, it can seem pointless to spend money on a SOC. So why […]

How to Leverage Intelligent Automation to Better Manage Alert Storms [Webinar Recap]

Author: Guy Nadivi As most of you already know, there’s a digital transformation underway at many enterprise organizations, and it’s revolutionizing how they do business. That transformation though is also leading to increasingly more complex and sophisticated infrastructure environments. The more complicated these environments get, the more frequently performance monitoring alerts get generated. Sometimes these […]

Preparing for the Future of Work: Transitioning to Intelligent Automation

These days, a growing number of organizations are making the shift toward integrating intelligent automation as a critical component of their business model. But it should never be about automating just for the sake of automating. That’s not going to help you win the AI race. The future of work will involve more of a […]

4 Ways Digital Transformation will Impact IT Support

The IT help desk, as it once existed, has changed. Driving that evolution has been the changing demands and expectations of digital customers. Simply put, digital is revolutionizing the world of IT support and service. These newer and more complex requirements of digital customers (which include employees) are causing IT teams to re-evaluate what they […]

IT Incidents: From Alert to Remediation in 15 seconds [Webinar Recap]

Author: Guy Nadivi Remediating IT incidents in just seconds after receiving an alert isn’t just a good performance goal to strive for. Rapid remediation might also be critical to reducing and even mitigating downtime. That’s important, because the cost of downtime to an enterprise can be scary. Even scarier though is what can happen to […]

The Future of MSPs: The Good, The Bad, The Ugly

Author: Guy Nadivi, Sr. Marketing Director, Ayehu Leading analyst firms are forecasting a lot of turmoil ahead for MSPs, so I thought it would be well worth exploring not only the ramifications of this expected market upheaval, but also how smart MSPs can actually take advantage of it. Are any of you fans of old […]