Entries by Guy Nadivi

How to Automate Incident Response for Splunk Alerts in Minutes

Let’s talk about Splunk, a market leader in the Security Event Information Management (SEIM) market. BTW – You can always tell who the market leader is in any category when its competition starts touting itself as the ones who will eradicate that company. Recently, one of Splunk’s competitors described themselves as “Splunk Killers”, reaffirming that […]

Creating an Intelligent Virtual Support Agent for your ITSM

A topic that’s really getting a lot of buzz these days is Virtual Support Agents.  Virtual Support Agents – or VSAs – are the next logical evolution of a chatbot, because where chatbots are primarily conversational, a VSA is both conversational and actionable, making them much more valuable to an enterprise, and particularly to a […]

Making the Case for Artificial Intelligence in Your Organization

Recent statistics published in Forbes revealed that while 82% of IT and business decision makers agree that company-wide strategies to invest in AI-driven technologies would offer significant competitive advantages, only 29% said their companies have those strategies in place. Why such a big divide? In many situations, it’s a simple lack of buy-in. In fact, […]

ITSM Automation Explained

IT Service Management is the lifeblood of an organization. But if the people, processes and technology that are in place aren’t adequately optimized, the very function of ITSM simply cannot add value. Automation can pull all of this together and streamline operations for maximum efficiency and service levels. But what, exactly, is ITSM automation? More […]

Attn: MSPs – Want to Maximize Efficiency and Gain Competitive Advantage? Here’s how.

In years past, businesses had little choice when it came to managing their own internal IT operations. For many, the only feasible option was outsourcing. Today, with so many advancements in technology, the concept of outsourcing has shifted and more companies are bringing these services in-house. So, how can Managed Service Providers compete and stay […]

Pursuing Digital Transformation in 2019? Here’s how to do so securely.

There’s a lot of talk about the topic of change management, and with so many of today’s forward-thinking companies going through digital transformation, mergers and acquisitions and any number of other updates, upgrades and changes, it’s for good reason. Keeping everything running as smoothly as possible is essential to a business’ ability to emerge on […]

Eliminate Human Errors (Without Eliminating the Humans)

There’s a humorous old dictum in the IT industry that “To err is human, but to really foul things up you need a computer.” When you combine the two, however – human error PLUS computers – then you can achieve catastrophic disruptions of truly epic proportion, like the massive AWS outage suffered by Amazon in […]