Entries by Michal Itzhaki

5 Non-Tech Skills to Look for in an Intelligent Automation Engineer

Everyone talks about the changes in the IT world – the increased complexity, the pressures to improve efficiency, and the need for tighter links between IT and business. But how does this influence your IT personnel and skill set requirements? It goes without saying that there’s a need for individuals who have backgrounds in areas like data […]

The Rise of Artificially Intelligent Service Management (AISM)

It’s been said that the best way to serve customers is to anticipate their needs, whether it’s a restaurant concierge offering to walk patrons to their vehicles with an umbrella overhead on rainy evenings or rolling out an update on a software product. The same concept can be applied in the IT realm, specifically in […]

Episode #16: How the Coming Tsunami of AI & Automation Will Impact Every Aspect of Enterprise Operations – Capgemini’s Tom Ivory

In this episode, we’ll learn that whatever jobs are lost due to digital transformation will be more than replenished by new positions including many that don’t currently exist, why every business that wants to remain viable must become a digital business, and how a college student studying art history might be just as qualified to become an AI expert as a computer science major.

Episode #15: Leveraging Predictive Analytics to Transform IT from Reactive to Proactive – Business Data Leadership’s Theresa Kushner

In this episode, Theresa Kushner share with us some of the unexpected ways predictive analytics can be used, how a new occupation called “Business Scientist” might be the key to alleviating the drastic shortage of data scientists, and what the single most unrealistic expectation is plaguing the field of predictive analytics.

Smart CIOs know AIOps is the key to maximizing efficiency

In today’s volatile marketplace, businesses in every industry are focusing on cutting costs. Unfortunately, some folks still view IT as an expense and an area in which the metaphorical belt can be tightened. What they don’t realize, and what an increasing number of CIO’s are embracing, is that implementing AIOps can actually result in reduced […]

Episode #14: How Automation Can Reduce the Risks of Cyber Security Threats – Toast’s Naor Penso

In this episode, Naor breaks down for us why cyber security professionals should view automation as an asset in their never-ending struggle against bad actors, what metrics IT security executives should focus on when evaluating the effectiveness of automating security operations, and why automation is one of only two realistic ways to mitigate the cyber security talent shortage.

MSPs: How to Cut Costs in 4 Easy Steps

We’ve come a long way since the antiquated automation tools introduced at the turn of the century. Huge, clunky and far-from-perfect, those old tools were enough to get the job done, but thankfully have been vastly improved over the years. Now, automation is intelligent, offering sophisticated solutions in easy-to-use, out-of-the-box products that are affordable and […]