Self-service automation is becoming more of the norm rather than the exception. In fact, a recent survey by SDI found that 61% of businesses were focusing on some type of self-service initiative (up from 47% in 2015). And it’s not only for making your customers’ lives easier. Many organizations are realizing the benefits of providing […]
About Michal Itzhaki
This author has yet to write their bio.Meanwhile lets just say that we are proud Michal Itzhaki contributed a whooping 28 entries.
Entries by Michal Itzhaki
In this episode, Philippe shares with us a number of insights from this report, along with the revelation that intelligent automation can not only cut costs for organizations, but also generate new revenue streams.
The subject of IT outsourcing has long been one of staunch debate over the past few decades or so. It seemed that with the increasing use of cloud computing, having IT operations managed elsewhere would become the norm rather than the exception. Yet, there’s one thing that is now giving outsourcing a run for its […]
In this episode, we chat with Mark about a number of emerging technologies from automation, AI, and machine learning to quantum computing.
Imagine how much your company could accomplish if you had a veritable army of employees at your disposal. More importantly, what if these employees were perfectly happy waiting in the background for the next time you needed them? Believe it or not, that’s precisely what you’ll get with intelligent automation. Let’s take a look at […]
In this episode, Andy shares with us the challenges of IT keeping the lights on while integrating newly acquired companies, the most important skills needed to effectively automate IT operations, and why automation needs to be treated like a journey rather than a one-time thing.
In this episode, Andy share his insights on one skill he believes is most needed to make chatbots truly effective, the soft skills he feels are most overlooked when implementing IT automation, and the mindset that will work best for CIO’s when implementing automation technologies.
The most important component of any business decision, particularly in terms of IT, is being able to measure the results as quickly as possible. Ongoing success depends heavily on whether or not the money you’re spending is truly getting you the type of return that warrants continued investment; otherwise you may end up wasting cash […]
Everyone talks about the changes in the IT world – the increased complexity, the pressures to improve efficiency, and the need for tighter links between IT and business. But how does this influence your IT personnel and skill set requirements? It goes without saying that there’s a need for individuals who have backgrounds in areas like data […]
In this episode, Manish share his insights on the areas AI, machine learning & automation are disrupting the most.
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LATEST BLOG POSTS
- 5 Mistakes to Avoid with Self-Service Automation
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- Episode #21: Powering Up Energy & Utilities Providers’ Digital Transformation with Intelligent Automation & AI – Capgemini’s Philippe Vié
- 3 Ways Intelligent Automation is Outpacing Outsourcing
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