Entries by Michal Itzhaki

Could Self-Service Automation Be Your Saving Grace?

Self-service automation has become quite the buzzword amongst IT professionals, and for good reason. Simply put, this intelligent technology is revolutionizing the way organizations operate and dramatically improving the way employees perform their jobs. There are a great number of benefits to self-service automation, including helping the IT department save time and money while also […]

Episode #6: Insights from IBM: Digital Workforce and a Software-Based Labor Model – IBM Automation’s Gene Chao

In this episode, Gene Chao joins us to share his views on what a digital workforce with a software-based labor model will look like, why organizations clinging to rigid centralized hierarchies may not remain competitive much longer, and which metric is the worst indicator at gauging the effectiveness of automation.