Entries by Gabby Nizri

5 Ways Machine Learning is Transforming the Business World

Today’s forward-thinking organizations are leveraging the power of artificial intelligence to automate the decision making process. In fact, corporate investment in AI is predicted to reach $100 billion by the year 2025. As a result of this rapid digital transformation, many changes are underway in the workplace. In particular, there are a number of ways that machine learning is already making an impact for companies in every industry. Here are a few to consider.

Personalizing the customer experience.

One of the most exciting benefits machine learning can have for businesses is the fact that it can help improve the customer experience while also lowering costs. Through things like deep data mining, natural language processing and continuous learning algorithms, customers can receive highly personalized support with little to no human intervention. And people are warming to the idea. In fact, 44% of US consumers say they actually prefer chatbots to human agents.

Improving loyalty and retention.

With machine learning, companies can do a deep dive into customer behavior to identify those who are at a higher risk of churning. This enables organizations to develop and implement next steps designed to target and retain those high-risk customers. The more proactive a company is in this area, the more profitable it will be over time.

Enhancing the hiring process.

When asked about the most difficult part of their job, corporate recruiters and hiring managers almost unanimously list the task of shortlisting qualified candidates for job openings. With dozens and sometimes even hundreds of applicants, sifting through and narrowing down the options can be a monumental task. Machine learning is fundamentally changing the way this process is handled by letting software do the dirty work, quickly identifying and shortlisting those candidates that are the best fit.

Detecting fraud.

Did you know that the average organization loses up to 5% of their total revenue each year due to fraud? Machine learning algorithms can be used to track data and apply pattern recognition to identify anomalies. This can help risk management detect fraudulent transactions in real-time so they can be prevented. This type of “algorithmic security” can also be applied to cybersecurity, leveraging AI to quickly and accurately pinpoint threats so they can be addressed before they are able to do damage.

Streamlining IT operations.

Another way AI and machine learning are revolutionizing how organizations operate is through intelligent automation. Powered by machine learning algorithms, agentless automation and orchestration platforms become force multipliers, driving efficiency and helping enterprises save time on manual and repetitive tasks, accelerate mean time to resolution, and maintain greater control over IT infrastructure.

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The New Wave of Hybrid AI in the Automation Era – Insights from the Experts

Over the past few years, Gartner has made some pretty bold predictions surrounding artificial intelligence and automation technology. These include such projections as the generation of $2.9 trillion in business value, the recovery of 6.2 billion hours of worker productivity and the creation of some 2.3million new jobs. All of this is expected to take […]

Ayehu Launches Global Partner Program to Support Increasing Demand for Intelligent Automation

Program Empowers Growing Community of MSPs, OEM Partners and SIs with AI-Powered IT Automation Resources, Tools, Education and Support San Jose, CA –- November 28, 2018 – Ayehu, provider of the leading AI-powered IT and security automation and orchestration platform, today announced that it has launched a Global Partner Program for Managed Service Providers, OEM […]

Using Intelligent Automation to Cut Costs and Skyrocket Service

For several decades now, IT automation has been developed,refined and continuously improved to help streamline operations and take on the manual, repetitive tasks that nobody wants to complete. It’s becoming more widely accepted that most of these work duties can be handled by software. Beyond these simple, basic tasks, however, enterprises across the globe are […]

How to Successfully Implement a Chatbot Strategy in 5 Steps

Chatbot technology is disrupting almost every industry, with everyone from Verizon and Capital One to NASA jumping onboard. But while artificial intelligent is certainly not a new concept, developing and implementing chatbots in a practical and profitable way is still in its relative infancy. Unlike other, more established technologies, there aren’t necessarily any real standards […]

The 5 Step Strategy for Optimizing HR with Intelligent Automation

Artificial intelligence has made our lives infinitely easier. Smart home devices can turn lights on and off and adjust the thermostat without us having to get off the couch. Cars automatically hit the brakes to avoid crashes and are capable of parking themselves. But intelligent automation isn’t just something that can benefit our personal lives. […]

5 Hidden Costs of Outsourcing IT Services

Many organizational decision-makers choose to outsource because they see it as an easy way to cut costs. What they fail to realize, however, is that it’s rarely ever that straightforward. And since there’s little motivation for service providers to be transparent about these financial risks, business leaders must be diligent about identifying and accounting for […]