Entries by Gabby Nizri

It’s the End of the IT Service Desk as We Know it (and We Feel Fine)

San Jose, CA and Campbell, CA — October 29, 2019 — Ayehu, a leader in intelligent automation, and Rulai today announced a partnership to deliver a self-driving IT issue resolution offering powered by AI. The Rulai integration goes beyond the limitations of traditional chatbot communication capabilities to deliver virtual service agents (VSAs) that complete IT […]

How to get a higher return on your Intelligent Automation investment

Despite the fact that intelligent automation offers a multitude of benefits to organizations of all sizes and industries, there are still many key decision makers that fail to recognize the value this technology can have for their own enterprises. In order to demonstrate how important automation is for the future of business, IT managers must […]

Ayehu Announces Availability of NG Intelligent IT Automation Platform Version 1.5

Latest AI-Powered Platform Enhances Productivity and Flexibility with New Activity Designer and GitHub Community Repository San Jose, CA –- October 16, 2019 – Ayehu, a leader in intelligent automation, has announced the availability of its Next Generation (NG) IT Automation and Orchestration Platform, Version 1.5. The new release provides IT and security operations teams with […]

Helping the IT Help Desk – What you Need to Know about Virtual Support Agents

IT help desks everywhere are handling a growing number of requests from multiple channels every day. And the more time the service desk spends putting out fires by phone, through email, or in person, the less time they have to focus on resolving the bigger issues and applying their cognitive skills to more meaningful projects. […]

Hybrid AI in the Future of Work

Due to ongoing improvements in artificial intelligence and machine learning technologies, we are on the cusp of an entirely new era in automation. Not only are software robots adept at performing routine, repetitive tasks on behalf of humans, but they are now capable of carrying out activities that rely on cognitive abilities, such as those […]