To date, IT Service Management has consistently been viewed as simply part of the IT infrastructure library (ITIL) processes. However, with the looming shift of IT operations from fragmented services to a more end-to-end, service-driven approach, the concept of ITSM is poised to play an increasingly critical role in business operations. In order to successfully […]
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Entries by Gabby Nizri
Artificial intelligence has become a huge contributor in the battle for digital transformation. In fact, according to a recent PwC report, global GDP could reach up to $15.7 trillion as a result of AI. But no organization can fully realize the value of this technology without adequate talent at the helm. The PwC report goes […]
Often times, when it comes to solving a business problem or achieving a certain organizational goal, it makes more sense to begin with the end in mind. That is to say, you need to know what you’re trying to accomplish and what the journey to that objective is all about before you begin investing time, […]
Everyone talks about the changes in the IT world – the increased complexity, the pressures to improve efficiency, and the need for tighter links between IT and business. But how does this influence your IT personnel and their skill set requirements? Obviously, there’s a need for IT professionals with backgrounds in data center operations, systems integration, virtualization […]
When it comes to utilizing chatbots, there are plenty of resources out there to tell you what you should do, our own blog included. But as with anything in business, it’s just as important to know what not to do as it is to know best practices. By learning from the many common mistakes made […]
Without a doubt, the IT industry is one in which time is a precious commodity. It’s incredibly easy to become bogged down with the nitty gritty details and waste resources putting out fires to the point where other key areas of the organization begin to suffer. If optimizing your time is a priority for you […]
The process of implementing something new typically involves making mistakes, heading in the wrong direction and then figuring out a way to right those wrongs and avoid those risks in the future. Adopting machine learning is no exception. If you aren’t careful, the mistakes you make can become encoded, at least for the time being, […]
It’s that time of year again – a time to reflect on the past while also looking toward, and planning for, the future. As it has been in years past, the topic of cybersecurity will remain at the forefront for business and IT leaders in 2019 and beyond. As attackers continue to become savvier and […]
Today’s forward-thinking organizations are leveraging the power of artificial intelligence to automate the decision making process. In fact, corporate investment in AI is predicted to reach $100 billion by the year 2025. As a result of this rapid digital transformation, many changes are underway in the workplace. In particular, there are a number of ways that machine learning is already making an impact for companies in every industry. Here are a few to consider.
Personalizing the customer experience.
One of the most exciting benefits machine learning can have for businesses is the fact that it can help improve the customer experience while also lowering costs. Through things like deep data mining, natural language processing and continuous learning algorithms, customers can receive highly personalized support with little to no human intervention. And people are warming to the idea. In fact, 44% of US consumers say they actually prefer chatbots to human agents.
Improving loyalty and retention.
With machine learning, companies can do a deep dive into customer behavior to identify those who are at a higher risk of churning. This enables organizations to develop and implement next steps designed to target and retain those high-risk customers. The more proactive a company is in this area, the more profitable it will be over time.
Enhancing the hiring process.
When asked about the most difficult part of their job, corporate recruiters and hiring managers almost unanimously list the task of shortlisting qualified candidates for job openings. With dozens and sometimes even hundreds of applicants, sifting through and narrowing down the options can be a monumental task. Machine learning is fundamentally changing the way this process is handled by letting software do the dirty work, quickly identifying and shortlisting those candidates that are the best fit.
Did you know that the average organization loses up to 5% of their total revenue each year due to fraud? Machine learning algorithms can be used to track data and apply pattern recognition to identify anomalies. This can help risk management detect fraudulent transactions in real-time so they can be prevented. This type of “algorithmic security” can also be applied to cybersecurity, leveraging AI to quickly and accurately pinpoint threats so they can be addressed before they are able to do damage.
Streamlining IT operations.
Another way AI and machine learning are revolutionizing how organizations operate is through intelligent automation. Powered by machine learning algorithms, agentless automation and orchestration platforms become force multipliers, driving efficiency and helping enterprises save time on manual and repetitive tasks, accelerate mean time to resolution, and maintain greater control over IT infrastructure.
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Over the past few years, Gartner has made some pretty bold predictions surrounding artificial intelligence and automation technology. These include such projections as the generation of $2.9 trillion in business value, the recovery of 6.2 billion hours of worker productivity and the creation of some 2.3million new jobs. All of this is expected to take […]
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