When it comes to convincing businesses that IT process automation is the way of the future, the biggest objection to overcome is the age-old question, “what if….” Many IT professionals and other key decision makers within an organization carry the fear that automated tasks which are put in place to solve a problem may actually end up causing more harm than good.
What could go wrong? What if the whole thing blows up in our faces and we end up with an even bigger mess on our hands? The answer is simple: when automation is designed and tested properly, everything should work out just as it is planned, and the results will be well worth the effort.
Creating and Designing Your Workflow
The first step in setting up IT process automation so that it works properly is creating and designing your workflows. You have to have your end result in mind, and then figure out the steps necessary to achieve that end result. Various criteria will need to be identified, so that you know whenever a certain function or task occurs, the next step in the workflow will automatically be triggered. So, to summarize, establish your desired end result, and then develop a list of steps to help you achieve that result. List each criterion in the process and determine what next step each criterion would trigger.
The next important step, once you’ve created your workflow, is to try it out in a controlled environment. Test each step in the process to verify that the desired result for each is achieved. If something isn’t working properly, re-evaluate to determine why and then work to fix that piece until the entire process is functioning correctly. We recommend testing a variety of situations and scenarios to really be sure everything is working properly. Continue this process until you are confident that your automated workflow is working precisely as it should.
Once you’ve tested your automated workflow enough to be confident that it’s functioning as it is meant to function, it’s time to put it into action. It can be a bit nerve wracking to implement a workflow for the first time live, but once you see it in action, you’ll become that much more confident that it will be there to meet your needs whenever necessary.
Call on the Experts
If, at any time during the above outlined process, you feel as though you’re not getting the results you’re looking for, or you need some guidance and support, don’t be afraid to reach out to the experts. Remember, part of choosing the right automation product is choosing a company that offers plenty of training and support to its customers. Any company will be there for you when you’re in the process of making a purchasing decision, but you want to make sure that you choose someone that will also be there for you after the fact. If you’re feeling overwhelmed or just have a few questions, don’t be afraid to reach out to your software vendor for assistance.
The hands-off nature of IT process automation can make some professionals feel uneasy. They may wonder if the very system that’s being put in place to solve a particular problem within the organization will actually end up causing more harm than good. The truth is when you know the steps to take, and you’re careful to work through each step just as you should, the result will be exactly what you’re hoping for. When automation is created, developed, tested and supported properly, there is no longer the need to ask “what if”, but rather “why did I wait so long to do this?”