Everyone talks about the changes in the IT world – the increased complexity, the pressures to improve efficiency, and the need for tighter links between IT and business.
But how does this influence your IT personnel and their skill set requirements? Obviously, there’s a need for IT professionals with backgrounds in data center operations, systems integration, virtualization etc. Yet the demand for closer links between IT technologists and business operations implies new skills. Particularly with intelligent automation becoming an essential element, IT engineers need new skills beyond familiarity with technologies.
If in the past requirements focused solely on technical expertise and you were only looking for scripting wizards and troubleshooting superheroes – then today your IT group needs a much wider set of abilities. You need Automation Engineers who are able to understand the needs and processes of the business, translate those needs into IT activities, and prioritize and implement them in the most productive way.
So what are the additional skills an automation engineer needs? Here are 5 of the top ones in our opinion.
- Business perspective. A business/financial state of mind that enables the consideration and application of non-technical data inputs. For instance, figuring out key KPI’s affecting the IT project, measuring return on investment (ROI), and optimizing an IT project implementation to successfully achieve financial goals.
- Process analysis. The ability to define and implement processes such as incident management, change management, operations, information security, business continuity & disaster recovery, and business service management.
- Project Management. Individuals who can not only oversee and monitor projects, but also identify business users’ needs and translate them into IT requirements. Automation engineers that can clearly justify how a business may increase its staff productivity and efficiency using different processes and tools.
- Process Implementation. Modern automation engineers must be capable of grasping end-to-end processes, have a deep understanding of workflows and the ability to create them in an automated environment.
- Interpersonal skills. The need for stronger communication with business managers requires solid interpersonal skills – i.e. the ability to communicate effectively with a wide range of people outside of the IT domain, understanding business peoples’ needs, concerns and different points of view, and that rare ability to negotiate and make compromises on both sides.
What skills do you think are required for a successful automation engineer? Tell us in the comments section. And don’t forget to download your FREE 30-day trial of Ayehu today!