In today’s increasingly complex digital environment, the ability to pinpoint, resolve and mitigate potential IT problems has never been more critical. And with a hybrid blend of public and private cloud, on-premises and virtual servers, a growing variety of mobile devices and a skyrocketing volume of network and application traffic, it’s also never been more challenging. To address this significant concern, organizations are turning to artificial intelligence for IT operations – or AIOps for short.
The term AIOps encompasses the use of advanced data analytics technologies, such as AI and machine learning, to automate the process of identifying and remediating performance issues. AIOps leverages the colossal volume of data generated by IT services and systems to proactively monitor the infrastructure and gain complete visibility over all system and application dependencies. These advanced capabilities enable AIOps to manage and address potential problems, often before they occur.
Organizations put AIOps in place to gather and analyze all IT operational data and simultaneously automate all main IT operations. The AIOps system then organizes and prioritizes that data, presenting it to IT managers so they can react accordingly. In short, AIOps provides IT decision-makers with the insight they need to stay a step ahead of IT operations. Gartner predicts that by 2023, the use of AIOps will increase from 5% to 30%.
The Key is Automation
The most critical component to a smooth and efficiently run AIOps is automation. This technology helps AIOps to perform ongoing monitoring while adhering to predetermined policies and dependency mapping and quickly and effectively carry out the steps necessary to resolve events or failures.
With all of these technologies operating in tandem, and automation at the center, AIOps can ultimately help to reduce the volume of potentially damaging events, provide proactive alerts to issues that could cause an outage, pinpoint the root cause of those issues and apply intelligent process automation to autonomously remediate.
AIOps is capable of increasing the effectiveness of infrastructure resources, streamlining and expediting service requests and problem resolution, and ultimately generating consistent, measurable value from its ability to support current and future business initiatives.
The Benefits of AIOps
Harnessing the power of automation in combination with AIOps delivers a multitude of benefits for IT. Firstly, it can dramatically enhance and improve the effectiveness of existing tools and services. And since it saves time while also increasing efficiency and productivity, organizations employing AIOps can also realize a decrease in overall expenditure.
Likewise, AIOps can also reduce the amount of time and effort currently required to manage service requests and remediate performance issues and outages. All of this adds up to improved service levels, a significant reduction in risk, and a quicker time-to-market for new initiatives.
Automated AIOps runs on a 3-phrase approach:
In other words, it monitors the environment to detect any potential anomalies or concerns, then analyzes, validates and prioritizes those potential events before finally determining the best course of action to take to address the issue at hand. While this last step may involve escalation to a human decision-maker, in most cases, these steps can all be carried out without the need for human intervention. Therein lies the true value of AIOps.
To learn firsthand how AIOps can help position your organization for future stability and sustainable success, try it yourself for 30 days. Click here to start your full-feature trial of Ayehu NG today.