It’s not uncommon for business leaders to borrow phrases from the aviation industry when discussing their job duties. “Take charge of the cockpit,” “navigate through turbulence,” and “ensure a safe landing,” are just a few that come to mind. All of these things can also be applied within the context of digital transformation. Specifically, if you’re planning an automation initiative, here are five key things you can learn from a pilot’s point of view.
In aviation, proper preparation is critical. Prior to each flight, the pilot must meticulously work through a pre-flight checklist. Is it tedious? Certainly. But it’s absolutely necessary to ensure a safe and successful journey. Similarly, business leaders must prepare well in order for their automation project to be “ready for takeoff.” In particular, they must do the legwork to develop a deep understanding of the processes and workflows they wish to improve before attempting to automate them.
Map the Journey
If a pilot were to take flight without knowing where they were heading and how best to get there, the results could be catastrophic. Likewise, it’s essential to adequately map out the specific path you intend to take for automation within your organization. This involves not only determining the processes you want to automate, but also prioritizing them to achieve quick, measurable wins. This will allow you to lay the foundation for more widespread adoption of automation in the future.
Become an Expert
A person cannot simply hop into the cockpit of a plane and fly. Being a successful pilot requires learning, practice and continuous improvement. From a business perspective, automation should never be a temporary solution. It should be fluid and evolutionary. It should focus not only on achieving the desired results as they exist currently, but also with an eye toward achieving ongoing growth and improvement. It should never just be a “set it and forget it” type of project.
Use Your Tools
The beauty of modern aircrafts is that they are loaded with advanced technology designed to assist pilots and make their jobs infinitely easier. The same can be said for the right automation platform. IT teams can and should leverage technology to help guide and support their efforts. For instance, artificial intelligence can be deployed to identify potential problems so they can be remediated right away, before they have the chance to wreak havoc. Meanwhile, machine learning and predictive analytics can be used to help business leaders make better, more data-driven decisions.
Learn from Your Mistakes
Just as every pilot will face turbulence at some point, even the most successful automation initiatives will experience a few bumps in the road. How you navigate those turbulent times will make or break the outcome. Like pilots – wise business leaders know that drawing from their past experiences will help them better handle future uncertainties. The pressure to get everything perfect the first time will be great, but acknowledging, preparing for and learning from the snags that will inevitably occur along the way.
While experience in the cockpit can teach business leaders a lot about success, winning the race for automation doesn’t require a pilot’s license. By following the five key lessons above, you should be able to coast your way to a perfect landing.
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