Ayehu Software, industry leading developer of lightweight, enterprise-grade solutions for IT process automation has announced the latest recipient of their Superhero of the Month award. This month, the award is being given to Elad Hefetz, Research and Development Project Manager for Bezeq International. Elad earned the honor by leveraging IT automation to improve both internal operational efficiency and external customer service levels.
In his day to day operations, Elad has the unique responsibility of managing the workflows of his internal teams while also monitoring and expediting customer SLA’s. Over time, Elad identified several operational problems that were causing workflows to slow down, subsequently affecting external service levels. He noticed that his team was being bogged down by repetitive, time consuming tasks which were affecting their productivity. He also identified the long response time for alerts that came in outside of normal working hours, as well as false alarms that were being triggered by problems within the monitoring system.
A year after implementing Ayehu’s eyeShare product, Elad and his team have already noticed significant improvements, both in terms of internal workflows and customer related solutions. Internally, the team has leveraged automation to manage a variety of tasks, including active directory password resets, network automated processes, network auto discovery, automated comparison of dates and times for internal logs, file moving and IP addresses management migration. On the customer side of things, eyeShare has improved the monitoring and accuracy of alerts, vastly reducing response time and subsequently improving service levels.
“The eyeShare product has changed the way we do business, both internally and externally. It’s given us access to a vast selection of out of the box interfaces for APIs including network, database, and windows. Internet protocols makes the automation process easier than ever. We even have the ability to build our own custom-designed workflows with no specialized coding experience needed,” says Elad. “Everyone is happy with the automation features – our operations team and our customers. We honestly couldn’t ask for a better product to be able to do our jobs more efficiently.”
Ayehu’s Super Hero of the Month program was implemented as a way to recognize and reward one noteworthy IT professional that is pioneering the process of automation and leading their organization toward the IT of the future.
About Bezeq International
Bezeq International, Israel’s leading internet and international telecommunications provider, was founded in 1996 as a wholly-owned subsidiary of Bezeq the Israeli Telecommunications Corp. Ltd, Israel’s largest telecom group. Today, Bezeq International is considered a market-leader in all of its core fields of expertise, providing comprehensive communications solutions in Internet, Telephony (International, Domestic and Intra-Organizational), IT and Cloud Computing Services, Hosting, Data Communications and Information Security Solutions. To learn more about Bezeq International, visit www.bezeqint.net.
Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade product for unified incident management. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit www.ayehu.com