A few weeks ago, renowned technology research and advisory company Gartner released its Market Guide to IT Process Automation. The in-depth guide begins by exploring the history of ITPA, then goes on to define the ITPA market and ultimately delves into an analysis of the various tools that automate IT processes across multiple silos of IT functionality. We are pleased to share that Ayehu was one of the highlighted vendors within the guide. Here are a few key takeaways from the report.
There are five categories of ITPA tools, each of which has a specific and unique value proposition. These categories include:
- Suite Automation Tools
- Focused Tools
- Embedded Tools
- Adjacent Solution Tools
- Heuristic ITPA Tools
The guide specifically points out that while all five of these categories all offer workflow design capabilities, they differ in terms of the depth and breadth of supporting content.
Ayehu was mentioned as a representative vendor in the first category, Suite Automation Tools, which the guide defines as “ITPA solutions that are integral parts of a larger suite.” Unlike embedded ITPA tools, these automation technologies can be purchased separately from the larger suite of products. Products in this subcategory offer some of the greatest OTTB capability, breadth of integration and orchestration capabilities on the market today.
One notable part of Gartner’s description of the Ayehu eyeShare platform is that it is “more broadly focused than others in this segment.” With more than 500 OOTB activities and 150 prebuilt templates, eyeShare offers strong integration for common IT automation processes. The eyeShare platform can be delivered on-premises as well as in public or private clouds, including as a service through OEMs and managed service providers (MSPs).
Ayehu’s eyeShare latest version “offers a strong set of ITSM and security information and event management (SIEM) capabilities and templates. Ayehu uses a central integration construct that defines application integration requirements independently of the workflow, thus minimizing the need for connector maintenance at the workflow level. The interface is clean, with a minimalist approach to workflow design.”
The guide goes on to describe, in detail, the differences between the various categories of ITPA. Its writer, Gartner Research VP Robert Naegle points out the fact that although many automation tools can be leveraged across the broad set of use cases, he believe the key to effective use of ITPA is orchestration. In his words, “Best-in-class ITPA and ITSO tools will increasingly act as centralized automation hubs that orchestrate multiple automation tools and process workflows.”
In fact, the guide points out that IT service orchestration (ITSO) represents the next evolution in ITPA tools. It emphasizes the coordination and execution of more-complex workflows that are designed to facilitate the delivery of increasingly business-valued services. Service orchestration focuses first on the delivery of services, necessitating integration into, and coordination of, a wider range of management, monitoring and process automation tools. This, in turn, requires more cross-functional integration of traditionally siloed I&O functionalities and is more about the following:
- Service context — ITSO tools focus on workflow orchestration to provide increasingly business-valued services (new employee onboarding rather than just laptop purchase/provisioning)
- Integration/connectors — Connections to the tools and systems necessary to provide business-valued services
- OOTB content — Templates, workflows and operators designed to integrate and orchestrate technical workflows
- Domain knowledge — Vertical market and business resources to help design, model and blueprint orchestration workflows, policy and governance
- Proven client success — Demonstrated examples using a vendor’s tool or tools at the business service level
The Future of ITPA
The guide predicts that the future of process automation will be more focused on intelligence and will require more process orchestration in order to efficiently deliver business-valued services. For example, as IT services evolve into increasingly complex business-valued services, the need for improved predictability, reliability, consistency and cost management will also continue to increase. This is a need Ayehu will continue striving to fulfill.