Palo Alto, August 9th – Ayehu, the creators of eyeShare IT process automation software announced today the nomination of Guy Serfaty as the Super Hero of IT process automation of the month. Serfaty was rewarded for his exceptional accomplishments as a manager who understands the importance of an efficient IT operation and the ability of leveraging service delivery of the organization.
Guy Serfaty is the system integration and monitoring expert of Clal insurance group. Clal insurance has implemented eyeShare in early 2010. Before the implementation, Serfaty’s team had to develop a code or script for each monitoring, then test it and deploy it. The IT team had to write scripts and codes not only for monitoring their mission critical business applications but also for maintenance tasks. Mostly it took several days. Moreover only monitoring of either technical objects or just a business flow could be handled at once. As an outcome the business side never used the IT team’s abilities as a critical component.
As a first step Ayehu and Clal agreed to do a POC, which ended up with eyeShare scoring a very high grade. Clal has implemented eyeShare, and they quickly saw how their service delivery level could be powered. The IT team managed to do monitoring, maintenance, and give action solutions at the same time, and later they could backup business flows as well. Currently Clal has automated with eyeShare approximately 400 automated workflows including monitoring workflows for alert notifications and escalations, repair failures, and workflows for IT maintenance tasks in order to keep the system stable. The system also handles business workflows, enabling the team to give solutions to the business side too.
“eyeShare dramatically cuts of user errors. After 3 weeks, the number of user errors dropped with 75 % reduction. Moreover we had managed to cut expenses for the business: in less than a week we have created a flow that by sending a simple text message to eyeShare, we saved a 40 minutes work of a field salesman. This results in a 4 man/month saving every month! eyeShare had such an easy to prove ROI, that when we wanted to invest in a second eyeShare server, the purchase was approved instantly.” Said Serfaty
The Super Hero program is a monthly program, dedicated to one of the IT staffs who leads it’s organization to the IT of tomorrow and pioneers automation.
Clal Insurance Enterprises Holdings, Ltd., formerly known as Clal Insurance Holdings, Ltd., has been providing insurance solutions for more than three decades. The Clal Insurance Group provides life, general, health, financial, credit and surety bond insurance to private and corporate clients. With branches throughout Israel, Clal Insurance has more than 3,200 employees as well as more than 2,000 independent agents and brokers. For additional information, please visit http://www.clalbit.co.il/
Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade product for unified incident management. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, visit www.ayehu.com