Ayehu Software, developer of a lightweight, enterprise-grade product for IT Process Automation has announced the latest recipient of its Super Hero of the Month Award. This month, Ayehu has selected Eugene Vatnik of Rockingham Group. He was chosen in particular because of how he has used IT process automation to streamline operations for his team and his organization as a whole.
In his role as CIO of one of the US’s oldest insurance providers, Vatnik faced many of the same problems that IT departments in just about every industry face. In particular, because the company they outsource their infrastructure support to does not have a very robust monitoring system. Eventually, Vatnik and his team stopped relying on the incoming reports because they neither provided an accurate picture nor interfaced with their internal incident management system.
IT process automation solutions
In 2012, Vatnik began researching various options for an IT process automation solution that would help improve the incident response process. He came across Ayehu and after testing and doing his due diligence, implemented the eyeShare product in April 2014. In that short span of time, the company has been able to automate a broad range of tasks and workflows, including mail monitoring, LexisNexis VPN Tunnel reset, server monitoring, server reboot, IIS/Tomcat restart, service restart, IIS application pool restart, unlocking user accounts, and of course, incident management, which they integrated with JIRA.
“We have automated recovery of several production systems and we are quite pleased with the results so far,” comments Vatnik. “The eyeShare alerts give us ability to identify potential issues before they become problems. We stopped putting out fires; instead we proactively schedule maintenance of the production systems. As a result, we’ve significantly improved stability of the production systems and greatly reduced the number of production incidents.”
Ayehu’s Super Hero of the Month award is given in recognition of professionals that use IT process automation to improve the way their organizations run. Anyone who uses the eyeShare product in businesses of any size or industry is eligible to receive this coveted award.
About Rockingham Group
The Rockingham Group has been providing for the insurance needs of generations of policy holders since 1869. The group, consisting of Rockingham Mutual Insurance Company, Rockingham Casualty Company, and Rockingham Mutual Service Agency, Inc., currently provides insurance services through local agent offices in communities throughout Pennsylvania and Virginia. They hope to expand to additional states in the future. To learn more, please visit www.rockinghamgroup.com.
Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade product for unified incident management. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit www.ayehu.com