Ayehu Software Technologies Ltd., developer of enterprise-class IT Process Automation software solutions has announced its most recent Super Hero of the Month Award recipient. This month, the company chose Ilan Cohen from Israel Direct Insurance. Cohen was chosen for his use of IT process automation to bring the efficiency of his team to a whole new level.
When he first started in his role as Monitoring Expert, Cohen was presented with the eyeShare product, which was being used in a very limited capacity. He quickly recognized the power this program had to improve operational efficiency for his team and the organization as a whole. Almost immediately, a specific pain point was identified. The system team was being bogged down by simple IT tasks that required intervention during off hours, such as unlocking user accounts and restarting servers. Cohen got right to work leveraging the eyeShare product to automate these time consuming tasks.
Along with automating these simple, repetitive tasks, eyeShare has also been used to allow remote actions for crucial IT incidents. Over time, Cohen also began creating more complex workflows, such as monitoring tasks that work on xml files and extracting important information. He then moved on to use IT automation to improve IVR user experience, monitor internal sites, and monitor and extract information from HTML files.
“When I came to work for Direct Insurance, they introduced me to the eyeShare product and I realized right away the amount of potential that it presented,” comments Cohen. “eyeShare is very efficient, and even if something is not supported built in, there is always some workaround to make it work. It is very easy to implement and control, and if the user has even basic IT skills, he or she can take it to another level. Simply put, with this automation product, the sky is the limit!”
Ayehu chooses a new Super Hero of the Month each month as a way to recognize individuals in the IT industry who are leveraging the power of automation to bring themselves, their teams and their organizations to a new level of efficiency. Recipients can be anyone who uses the eyeShare product to automate manual tasks and streamline workflows.
About Direct Insurance
I.D.I. Insurance Company Ltd. (“Direct Insurance”) is the pioneer of direct insurance in Israel, and the largest and leading company in its field. The Company operates through a number of insurance brands, and through a differential pricing mechanism according to specific customer information, a low cost base and an advanced technological infrastructure. I.D.I. offers a wide range of insurance services, including vehicle, property, foreign travel life and health.
Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade IT Process Automation solutions. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit www.ayehu.com