Ayehu Software, industry leading developer of enterprise-class IT Process Automation software eyeShare, a lightweight, enterprise-grade product for IT process automation has announced the most recent selection for its Super Hero of the Month Award. This time around, the company has chosen Fernando Baldin of Premier IT. Baldin was selected because of how he’s leveraged automation to improve service levels without incurring additional costs.
In his role as Director of Innovation, Fernando is responsible for overseeing the company’s NOC service desk. During the company’s day to day operations, he and his team faces the task of maintaining the highest level of quality service possible. In analyzing where he could make improvements, Fernando quickly determined that a great deal of time was being wasted on manual tasks, such as password resets, service restarts and AD user creation.
After much research on the web, as well as a few trials with several different automation tools, Fernando narrowed down his selection to eyeShare. He started by automating password resets, which instantly improved the team’s efficiency and availability. Since that time, they have completely integrated eyeShare with their Service Desk Tool. The team now automates everything from AD user creations, to Linux admin tasks, to AD user management and more. The results have been tremendous.
“eyeShare provides us with a visual interface in which we can build scripts that can leverage our operations, increasing quality and speed, without adding high cost or complexity. Since implementation, we have been able to transform the service desk process by creating a more intelligent, user-friendly approach for our clients,” comments Fernando. “What we like most about eyeShare is the flexibility it affords us. We can adapt our processes to each of our clients’ policies and rules, making us much more valuable as a service provider.”
Ayehu’s Super Hero of the Month award was put in place as a way to recognize outstanding IT professionals who are leveraging the power of automation to improve efficiency and service levels, increase profitability and boost their organizations to the next level. Any person or team using the eyeShare product is eligible to receive this coveted award.
About Premier IT
Premier IT Global Services provides practical solutions to IT professionals. They specialize in IT service desk, support center, NOC, printing and EDM (electronic document management). The Premier team has the know-how to implement processes by supplying tools and performing specialized IT work, such as outsourcing services and BPO (Business Process Outsourcing). Visit the Premier website to learn more about the company and the services they provide. www.premierit.com.br
Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade IT Process Automation solutions. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit www.ayehu.com