Ayehu , leading developer and marketer of enterprise-class IT Process Automation software has named the newest recipient of its Super Hero of the Month Award. This month, the company has chosen Raul Romanos of Cast Info because of how he has leveraged IT process automation to both improve internal IT operations and boost customer satisfaction.
Raul was appointed by management to lead pre-sales for a new IT Automation product within the company. Prior to trying eyeShare, Raul and his team were finding it difficult to manage bi-directional communication and testing via SMS. It became quickly evident that these were key areas where improvement was needed. They began working with the eyeShare product in January 2014 and had officially rolled it out to the full environment, including SMS enhancement, by mid-March.
Since implementation, Raul’s team has been able to automate active directory password resets seamlessly via SMS interaction so that once a message is sent from a user’s mobile phone with a specific message, eyeShare matches mobile phone number and looks for that user within AD. The system than automatically proceeds with the password reset and sends an SMS message back with the new credentials, according to the pre-defined security directives.
“By improving our efficiency levels, eyeShare has allowed Cast Info to simultaneously improve internal IT services,” Raul comments. “Additionally, it has helped us to deliver a great value proposition to our customers when we are able to demonstrate its capabilities, either to those that are visiting our offices or to our field sales reps remotely. IT Automation has truly changed the way we do business at Cast Info and we couldn’t be more pleased.”
Ayehu’s Super Hero of the Month award was created and implemented as a way to recognize those in the IT industry that are harnessing the power of IT automation to benefit their organizations. Anyone who uses the eyeShare product is eligible to be nominated for the award.
Since 1993, Cast Info has been providing high quality, customer focused ICT solutions. A pioneer in the introduction of new solutions for information processing and communications, Cast Info’s mission is to create value and competitive advantage for its customers through a series of technological innovations that improve processes and business management. To learn more, please visit http://www.cast-info.es/web/cast-info/.
Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade product for unified incident management. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit www.ayehu.com