What’s new with Ayehu? Overview of Ayehu NG 1.7

Overview of Ayehu NG 1.7
Author: Guy Nadivi

This latest release of Ayehu NG has some critical and advanced new features, most notably the ability to deliver more self-service incident remediation and request fulfillment to end users via our new MS-Teams integration.

Earlier this year, we did a webinar which flashed a graphic from Statista about the number of Microsoft Teams Daily Active Users. The chart’s numbers have been updated, but it’s worth a quick revisit to get a sense of growth for MS-Teams over the last year.

In July of 2019, just a bit over a year ago, Microsoft’s worldwide user count stood at 13 million.

Then by November of last year, they had experienced a little over 50% growth and their user count stood at 20 million.

Between November last year and March 12th of this year, they gained another 12 million users for a worldwide total of 32 million. The critical date to take into account there is on your left, March 10th. That’s when Microsoft began giving away MS-Teams for free in response to the pandemic forcing many people to work from home. A very shrewd move by Microsoft marketing.

Within one week, from March 12th to March 19th, the worldwide number of daily active users for Microsoft Teams exploded from 32 million to 44 million. A mind-boggling increase of 37.5% in just 7 days! Remember, less than a year ago they only had 13 million total.

And then the floodgates burst open. As of April 2020, Microsoft reported having 75 million users worldwide! That’s a 477% growth rate from basically just a year ago, which is literally off the charts.

This graphic illustrates the importance of having connectivity with Microsoft Teams. It’s the chatbot interface of choice for so many enterprises and people around the world, and it’s clearly where the market is going.

It’s also where Ayehu is going, because we always want to be where our customers want to go.

The headline story then for v1.7 of Ayehu NG is our integration with MS-Teams, which allows you to easily provide automation services for MS-Teams users. All 75 million of them.

Ayehu’s integration is immensely useful for end-users who are in a hurry and don’t have time to wait for the Help Desk to remediate their incident or fulfill a request.

It’s great for the Help Desk as well because it redirects calls and tickets away from technicians. This in turn frees up technicians to work on more complex issues, enabling them to add greater value than just fixing L1 incidents.

The MS-Teams integration allows you to architect structured conversations with simple button choices for end users to select from. This makes it very easy for them to do a number of things that previously would have required a technician.

As always, it’s super simple to create automations like these. Just go into Ayehu NG’s Workflow Designer, and look for the MS-Teams activities. Drag and drop the ones you need right into the workflow you’re building, then configure a few parameters. No coding required!

What kinds of specific incidents and fulfillment requests would you use MS-Teams to deflect from your help desk? Here are some sample use cases our clients have told us about:

  • A user can type “I need to reset my Salesforce password”, and MS-Teams integrated with Ayehu NG v1.7 will reset the password for them.
  • A user can report that a specific server is down, and request that it be restarted. Teams and Ayehu take care of the rest.
  • A user can check on the status of a ticket in ServiceNow, or just about any ITSM platform.
  • A user can tell MS-Teams they can’t get into email, and that will trigger the same remediation process usually performed by a technician.
  • A user can ask how much space is left on their hard drive, then request that it be cleaned up, which might include automatically deleting some files, compressing some files, and moving other files somewhere else.
  • A user can also ask about possible malware and inquire if it’s a problem.

These of course, are just examples. The only real limit is your imagination, but the Ayehu integration for MS-Teams stands ready to make whatever kinds of automation you imagine come to life.

Another feature v1.7 delivers is an improvement in the NG to NG Migration function many of you started using immediately when it first debuted with v1.6.

In v1.7 this NG to NG Migration has been improved to accommodate those times when you’ve already migrated a workflow from your dev or test environment to your production environment once, and now want to do it again without duplicating the production workflow.

We accomplish this by introducing the Migration Overwrite function. During the migration process, if an existing workflow is identified by an identical name, you will now be presented with an option to overwrite the existing workflow with the incoming workflow. This will update the workflow in the destination (production) environment with the new changes. There will also be overwrite options for most entities within the workflow, such as devices, templates, error handlers, and more.

The last major new feature in v1.7 is Azure Active Directory Sync.

For organizations that don’t want to manage local users in Ayehu NG, the Azure Active Directory Users Synchronization activity can be utilized in v1.7 to sync users and groups from your company’s Azure AD tenant. 

This functionality gives any Ayehu NG user who can create workflows, as well as manage logins, the ability to sync users and groups from Active Directory into NG, and then create login users and login groups from them as appropriate.

It’s a great new tool that customers using Azure cloud will really get a lot of benefit from.

If you’re interested in test driving Ayehu NG v1.7 with these cool new features, download your very own free 30-day trial version today by clicking here.

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