Palo Alto – Ayehu Software, industry leading developer and marketer of enterprise-grade IT process automation and orchestration solutions for IT and security professionals, has officially named the most recent recipient of its ITPA Super Hero Award. This time around, Ayehu has chosen Fernando Malta of Teleperformance Brasil. Fernando was selected for his use of IT process automation to create a more efficient, streamlined working environment for his team.
In his role as Senior Security and IT Governance Manager, Fernando is tasked with overseeing multiple department functions, many of which, up until recently, were still being handled manually. Prior to using Ayehu’s automation and orchestration platform, Fernando’s team was drowning in manual processes which were problematic because they were subject to operational failures. Even with a dedicated person at the helm, the group was unable to meet the deadlines set in the security policies to remove disconnected users according to best market practices.
Initially, Fernando and his team attempted to do a POC with another solution from a large manufacturer, however, due to the high cost and complexity of deployment they ultimately decided to give Ayehu a try. Once deployed, the group was able to reduce incoming monthly tickets by an incredible 2,500. Fernando has been most impressed by how fast and easy the Ayehu platform was to implement. Thanks to the rich, built-in library of IT Process Automation templates, workflows can be easily configured and modified using a drag-and-drop visual environment. Adding or modifying steps can be done with no need for coding and scripting.
“We’ve realized a number of benefits from leveraging the Ayehu platform,” comments Fernando. “If I had to name just one, however, I’d have to say it’s been the ability to use it in various company automation processes, not being closed to a single activity or limited to a number of users. We’re really excited to see how much further this technology can take us.”
Ayehu’s IT Automation Super Hero Award is given in recognition of IT professionals who utilize automation technology to improve the way their teams, departments and organizations run. Anyone in any industry who uses the eyeShare product is eligible to receive this coveted award. To learn more, or to nominate yourself, your team or someone you know, please click here.
About Teleporformance Brasil
Teleperformance is a global leader in outsourced omnichannel customer experience management, serving companies around the world with customer care, technical support and customer acquisition, as well as a number of specialty services. The Group operates 163,000 computerized workstations, with 217,000 employees across 340 contact centers in 74 countries and serving 160 markets. It manages programs in 265 languages and dialects on behalf of major international companies operating in a wide variety of industries. For more information, please visit: www.teleperformance.com.
Ayehu provides IT process automation and orchestration solutions for IT and security professionals to identify and resolve critical incidents and enable rapid containment, eradication, and recovery from cyber security breaches. Ayehu provides customers greater control over IT infrastructure through automation. Ayehu solutions have been deployed by major enterprises worldwide, and currently, support thousands of IT processes across the globe. For more information, please visit www.ayehu.com.