Ayehu Software, industry-leading developer of a lightweight, enterprise-grade IT Process Automation solution is pleased to announce the latest recipient of its IT Process Automation Super Hero Award. This month, Ayehu has selected Ido Freedman of Amdocs. Ido was chosen in particular because of how he has leveraged IT process automation to streamline operations for his team and his organization as a whole.
In his role as Technical and Business Operations Analyst in Amdocs’ network operation center (NOC), Ido is tasked with managing a great number of processes and services, each of which has its own procedure in place. For instance, the company’s infrastructure requires maintenance of files for incident escalations. When such tasks are performed manually, it can take an operator a significant amount of time to be able to implement the appropriate policies and procedures – time that could be much better spent focusing on more mission-critical projects.
Initially, Amdocs implemented the eyeShare product 5 years ago, so it was in place when Ido joined the team. 6 months ago, however, the NOC embarked on an entire system infrastructure overhaul. At that time, a number of additional tasks, processes and workflows were streamlined using IT process automation, including incident escalation, URL checks, server resets, service restarts, SSH commands and much more. They also added self-service options for escalation purposes.
“The eyeShare product provided a platform for automation which has dramatically reduced event handling time and improved the incident escalation notification process,” comments Ido. “For me personally, it has provided the opportunity to gain a much more in-depth understanding of system architecture as well as the ability to improve my competencies in things like SQL and power CLI. I couldn’t have accomplished these things without the help of automation.”
Ayehu’s IT Process Automation Super Hero award honors outstanding professionals who recognize the power of automation to improve the way their organizations run. Any individual or team that uses the eyeShare product within their business is eligible to receive the award.
Amdocs is the market leader in customer experience software solutions and services for the world’s largest communications, entertainment and media service providers. For more than 30 years, Amdocs solutions, which include BSS, OSS, network control, optimization and network functions virtualization, coupled with professional and managed services, have accelerated business value for its customers by simplifying business complexity, reducing costs and delivering a world-class customer experience. For more information, please visit www.amdocs.com.
Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade product for unified incident management. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit www.ayehu.com