Ayehu Software, industry leading developer and marketer of enterprise-grade IT process automation and orchestration solutions for IT and security professionals, has named Stefano Brozzetti of CHAMP Cargosystems as the latest recipient of its ITPA Super Hero Award. Stefano was selected for his use of IT process automation (ITPA) to create a more efficient, streamlined working environment for his team and his organization as a whole.
In his role as Sr. Manager of Technology Architecture, Stefano is no stranger to automation. In fact, ITPA is one of the pillars of CHAMP Cargosystem’s IT strategy. And prior to implementing the Ayehu platform, Stefano and his team had experience using automation tools to add business value, both from a company perspective (shorter reaction time, consistency, effectiveness, accuracy in ITIL procedures), as well as from a people perspective (staff can focus on innovation and high value tasks rather than on repetitive, low value operations; engineers are summoned outside of business hours for technical problems far less often; better quality of work and life).
Automation is the winning tactic in the battle to reduce operational costs. Yet automation also helps CHAMP improve service quality and reliability for its customers who, being in the cargo airline business, work 24/7 and require extreme uptimes. The one thing missing from the equation however, was integration with existing systems – namely ServiceNow and Solarwinds. The team wanted to move to the next step in terms of organizational maturity, equipping the company with a tool capable of providing automated workflows with seamless interfaces to their core systems.
Stefano set out on a mission to find an automation engine capable of integration – that would facilitate auto-ticketing to create a dynamic, intelligent and flexible alerting process. He and his team took a close look at the Ayehu platform’s robust features and, after some discussion, conducted an exhaustive testing phase. It didn’t take long for them to recognize that the Ayehu platform was exactly what they were looking for.
The integration has been pretty simple and straightforward. Once Stefano and his team understood the platform’s mechanisms, they were able to setup an auto-ticketing workflow relatively quickly based on SolarWinds events. That was just the beginning. After more than a year of using Ayehu, Stefano is now pursuing even more ambitious goals, extending automation to other areas where repeatable workflows and processes can be identified, such as server provisioning, control tests, repeatable maintenance tasks, security controls, etc.
“We now have a much more effective alerting system in place reducing reaction time in case of outages, and even acting proactively to avoid the occurrence of incidents, with almost unlimited possibilities of customization,” comments Stefano. “Thanks to Ayehu, alerting is now part of the work tools of all technical people rather than being limited to very few systems, unreliable, and often ignored. Now if an alert comes in, the team can take immediate action, thanks to the reliable and precise information Ayehu provides to the right audience at the right time.”
The ITPA Super Hero award recognizes Ayehu customers for their successful implementation of automation to improve the way their departments and/or organizations are run. Any individual or team that uses the Ayehu platform is eligible to be named as a Super Hero. To learn more about this coveted award or to nominate yourself, your team, or someone you know, please click here.
About CHAMP Cargosystems
CHAMP Cargosystems is one of the leading suppliers of integrated IT solutions to the air freight community, providing outstanding service and a wide range of innovative IT solutions to the industry for over 30 years. The company is headquartered in Luxembourg with 7 offices worldwide, including London, Zurich, Manila and Frankfurt/Main. To learn more, please visit www.champ.aero.
Ayehu provides IT process automation and orchestration solutions for IT and security professionals to identify and resolve critical incidents and enable rapid containment, eradication, and recovery from cyber security breaches. Ayehu provides customers greater control over IT infrastructure through automation. Ayehu solutions have been deployed by major enterprises worldwide, and currently, support thousands of IT processes across the globe. For more information, please visit www.ayehu.com.