Ayehu, industry leading developer and marketer of enterprise-grade IT process automation and orchestration solutions for IT and security professionals, has announced the latest recipient of its ITPA Super Hero Award. This time, Ayehu has selected Tomer Aharoni of Bank Hapoalim. Tomer was chosen for how he has leveraged IT automation to create more efficient, streamlined business processes for his team.
As Monitoring and Automation Team Leader, Tomer is no stranger to automation technology. Yet, despite his knowledge and experience, his team was still struggling with long IT processes that were made even more complicated by the many disparate systems being used. Prior to using the Ayehu automation and orchestration platform, Tomer and his team were bogged down by manual script writing. He knew it was a tremendous waste of their time and resources.
About two years ago, Tomer, with the full support of his managers, decided it was time to start turning things around and leveraging the available advances in technology to his advantage. Jumping right in, he decided to start by automating the entire incident management process. He used Ayehu’s out-of-the-box features and simple drag-and-drop templates to create automated workflows in place of manual scripting. The system can now open, update and close tickets with built-in checkpoints for long recovery processes.
The result of Tomer’s automation strategy has been a closed-loop solution that is designed to quickly respond to and remediate events as soon as they occur. This has resulted in less downtime and much faster mean time to repair (MTTR). Now he and his team can feel confident that system recovery is taken care of so they can focus their efforts on other important IT initiatives.
“The Ayehu platform has made it so much easier for us to perform our duties in a way that is fast, efficient and accurate,” comments Tomer. “Now, we can enjoy quick recovery and a more streamlined infrastructure thanks to the integration between our monitoring systems and automation platform.”
Ayehu’s IT Automation Super Hero Award is given in recognition of IT professionals who utilize automation technology to improve the way their teams, departments and organizations run. Anyone in any industry who uses the eyeShare product is eligible to receive this coveted award.
To learn more, or to nominate yourself, your team or someone you know, please click here.
About Bank Hapoalim Ltd.
Bank Hapoalim is Israel’s largest bank. Established in 1921, the bank holds a significant presence in global financial markets. In Israel alone there are over 600 ATMs, 250 bank branches, 7 regional business centers, 22 business branches and industry desks for major corporate customers. The bank also operates several international subsidiaries, including those located in UK, North America and throughout Europe. To learn more about Bank Hapoalim, please visit: www.bankhapoalim.com.
Ayehu provides IT process automation and orchestration solutions for IT and security professionals to identify and resolve critical incidents and enable rapid containment, eradication, and recovery from cyber security breaches. Ayehu provides customers greater control over IT infrastructure through automation. Ayehu solutions have been deployed by major enterprises worldwide, and currently, support thousands of IT processes across the globe. For more information, please visit www.ayehu.com.