Ayehu Software, industry leading provider of enterprise-class IT Process Automation solutions has chosen the most recent recipient of its Super Hero of the Month Award. This month, the company has chosen not just one hero, but the entire Network Operations Center (NOC) team at Ex Libris. The group was chosen because of the way they have utilized IT process automation to maximize resources and vastly improve the efficiency of the team as well as the organization as a whole.
Constantly challenged to meet service level agreements, maintain availability and deliver timely and accurate assistance, the NOC team at Ex Libris find themselves under intense pressure. Every moment counts and any delays in service can cause a ripple effect throughout the entire organization. What’s more, the small group is constantly being challenged to manage their resources in the most effective way possible. Given the intense work load and pressure to perform quickly and efficiently, the team found themselves falling behind. They realized that in order to achieve their goals on an ongoing basis, particularly given the regular influx of new customers, they needed help.
Since hiring additional staff was an added expense that they weren’t looking to incur, the NOC managers decided instead to look toward technology as a solution. They began the search for a software product that could meet their specific needs, which were to quickly and efficiently solve any issues that arose on their cloud servers in a standardized way that also reduced human error, and to log the activities performed on the server in order to resolve these issues – all without having to bring in additional manpower. After receiving a recommendation from a trusted resource, they decided to give eyeShare a try.
Following implementation in March of 2013, the NOC team set to work automating their most commonly used workflows, which also happened to be the most complex ones. They opted for these because they wanted to feel the impact of the automation as much as possible. Since that time, they have now automated almost all of their resolution flows; including server clean ups and service restarts of Apache/Jboss/Tomcat, Oracle, MySQL and more.
When asked what they like most about the eyeShare product, the team responds: “It’s met all of our needs and then some. It’s fast and can handle many workflows, so we don’t have to recruit additional manpower. It’s reduced the risk of human error, keeps logs of the activities performed and provides a standardized solution – everything we were looking for. Best of all, it has saved us a tremendous amount of time. For instance, a manual clean up might have taken up to 20 minutes. EyeShare does it in around 3 minutes. Our team has been able to take on several, much more important tasks with the free time that eyeShare has provided to us. To us, that’s priceless.”
About Ex Libris
Ex Libris Group is a leading provider of library automation solutions, offering the only comprehensive product suite for the discovery, management, and distribution of all materials—print, electronic, and digital. Implemented as stand-alone solutions or integrated with existing environments, Ex Libris products help libraries streamline operations and increase user satisfaction and loyalty. To learn more, please visit www.exlibrisgroup.com.
Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade IT Process Automation solutions. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit www.ayehu.com