Ayehu Software, industry leading developer of innovative enterprise-class IT Process Automation solutions (also known as Run book Automation) has announced the most recent winner of its Super Hero of the Month Award. This month’s recipient is Omer Mizrachi of Leumit Health Services in Israel, who is being recognized for leveraging IT process automation to improve the efficiency of both his team and his organization as a whole.
In his position as ESM Team Lead, Omer was challenged with finding a solution that would provide the ability to view and manage critical alerts from different systems (SCOM, Antivirus, AS400, network devices, etc.) in one centralized console, as well managing the entire incident process, including notification, escalation and remediation. In addition, the required solution had to filter thousands of incoming alerts, while presenting only the critical ones according to set of pre-defined rules, and dividing them to different consoles.
Prior to implementing eyeShare, Omer’s team was being bogged down by time consuming manual script writing. They were also struggling to keep up with managing incidents in an efficient and accurate manner. They started by automating notifications and escalations via SMS and email messages to the relevant on call, according to alert priorities aligned with the organization’s policy. The customized dashboard provides reports of ownership and alert status to their NOC and management.
“eyeShare managed to meet all of the challenges we were facing and beyond,” remarks Omer. “Today it is being used as a platform for managing incoming events from several monitoring systems and network equipment. We particularly appreciate its scalability, which allows us to execute any action or workflow necessary, without any limitations. Now my team doesn’t have to waste time writing complex scripts or filtering the thousands of SCOM and Syslog alerts we get daily. It’s made us much more efficient and improved the quality of service we provide tremendously. We couldn’t be more pleased.”
The Super Hero of the Month award is given each month to one standout IT professional that is utilizing automation to advance the performance of their organization.
About Leumit Health Services
The extensive scope of medical services offered by Leumit is aimed at ensuring the receipt of healthcare services of the very highest quality. Leumit has more than 700,000 members and operates over 350 medical centers from Kiryat Shemonah to Eilat. To learn more, please visit http://www.leumit.co.il/eng/homepage.asp.
Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade product for unified incident management. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit www.ayehu.com