IT professionals are probably already aware of the many benefits IT service management (ITSM) and automation present when used individually. What many have still not taken advantage of, however, is the enhanced positive impact combining the two together (ITSM automation) can have on both operations as well as the business as a whole. Here’s how.
First, let’s examine some of the many benefits of IT process automation on its own:
- Lower cost of operations
- Reduction of costly human errors
- Faster process execution
- Adaptability and scalability based on changing business and IT needs
- Ability to adjust to the ever-shrinking pool of IT resources
- Taking repetitive, menial tasks from skilled IT personnel so they can focus their efforts more effectively
Now, let’s take a look at some of the specific advantages IT service management has for a company, based on a report by Forester:
- 85% improvement in staff productivity, allowing the business to become more competitive
- 83% improvement in quality of service, which increases uptime and enhances customer service
- 65% improvement in reputation of the business
- 41% reduction in operational costs – money which can be reinvested in newer and more innovative initiatives
As you can see, some of the benefits of each of these disciplines when used individually overlap.
Finally, let’s go over some of the ways combining the two into IT service management automation can further enhance these benefits.
- Reduces the need to depend on people, as best practices are clearly defined and IT automation is leveraged to allow technology to do the heavy lifting
- Subsequent reduction in people dependency brings with it a greater cost savings to the company as a whole
- Enhanced reduction in human error
- Accelerated and improved incident response process
- Greater IT service delivery process, which improves both internal service levels and external customer satisfaction
These incredible results make it that much clearer that ITSM automation is the way of the future when it comes to leveraging both IT best practices and sophisticated process automation tools. Where one alone can be powerful, combining the two will bring business benefits to the next level.