Easily Rightsize AWS EC2 Costs and Resources with Automation

Author: Guy Nadivi

I don’t need to remind anyone that we’re in the midst of a global pandemic. When the crisis began, it forced lots of people to work from home, creating a sudden surge in remote workers. Many organizations scrambled to accommodate this shift in work environments by quickly assigning them resources from cloud-based providers like Amazon Web Services (AWS). The good part of that was how rapidly IT Ops teams were able to pivot and accommodate this shift to maintain business continuity. The bad part was they’re now realizing their cloud expenses skyrocketed, and they need to go back and revisit their initial resource instantiations to optimize both the resources and their attendant costs.

Now when it comes to AWS, there’s good reason why lots of organizations are migrating there. AWS, as many of you probably already know, is currently King of the Mountain among cloud infrastructure service providers.

But did you know that their market share is so big, it’s actually greater than the next 3 providers combined? These aren’t no-name brands either. We’re talking about Microsoft Azure, Google Cloud, and IBM Cloud. Even if you bundle up their respective market shares together into one, AWS still exceeds them all.

Those of you already familiar with the Ayehu NG platform know that one of our core strengths is easy interoperability with many categories of enterprise infrastructure systems, platforms, and tools.

Our goal from day one has been to enable organizations to seamlessly integrate Ayehu with just about anything in their data center, and to do so without the need to write even one line of code. We want to be your single pane of glass for orchestrating automation across any platform in your environment, and we do that by making it as simple as possible to connect as many things as possible in your enterprise solutions stack.

Increasingly, our integration with environments like AWS have been getting more popular, as organizations migrate their infrastructures and computing workload to the cloud. That’s true especially since the start of the pandemic, when many organizations had to rapidly pivot in order to accommodate work from home environments.

We expect this trend of migrating to the cloud will continue growing in popularity. A company called RightScale published a report recently estimating that the average business already uses the public cloud for 38% of their workloads, and the private cloud for 41%. However, all indications are pointing to more and more corporate workloads shifting to the public cloud.

An organization called Datometry surveyed 166 executives to find out the reasons organizations were migrating to the cloud, and the #1 reason cited by over 60% of respondents was cost cutting to save money. Probably not too big a surprise there.

Given all this cloud migration, the idea of proactively rightsizing AWS EC2 instances in order to cut their costs is a fantastic real-world use case for AIOps and Automation.

AIOps is something everybody’s heard a lot about the last few years. This Gartner graphic, which might be familiar to many already, is a great visualization of the 3 main components that make up an AIOps environment:

  • Monitoring (to Observe)
  • Service Desk (to Engage)
  • and Automation (to Act)

It’s that last part that Ayehu focuses on, obviously, and in all the excitement about AI, machine learning, and big data driving the continuous insights and business value for AIOps, we think it’s important not to lose sight of the fact that automation, there on the bottom, is where the rubber meets the road. It’s where the output from observing and engaging gets put to practical use, to do things like rightsize AWS EC2 instances to save money.

If you’re wondering how to visualize that, think of a relay race where runners race as a team.

In the top two segments of Gartner’s graphic, an AIOps vendor like Virtana performs their magic in the form of AIOps computations that produce a recommendation on what to do next.

Ayehu, the next runner in the relay race, takes the baton from Virtana, which triggers AIOps-grade automation to carry out Virtana’s recommendation.

In this race though, it’s the IT Operations team leveraging AIOps and Automation that crosses the finish line as the winner. That’s because the combination of AIOps and Automation not only saves on costs and resources for your cloud environment, but it frees up your staff for other more strategic tasks.

When you consider the volume of EC2 instances many organizations work with, you’ll quickly realize that AIOps combined with automation can be a real force multiplier for your IT Operations Management team.

If you’re interested in test driving Ayehu NG as the automation platform that can automate rightsizing of your AWS EC2 instances, download your very own free 30-day trial version today by clicking here.

The Secret to Creating an AI-Powered Organization (Hint: It’s Not Technology)

The Secret to Creating an AI-Powered OrganizationAsk most companies that market AI products what the key is to successful digital transformation, and chances are, the knee-jerk reaction of far too many will be “technology.” We’re certainly not going to say that technology doesn’t play a pivotal role. To the contrary, it’s essential. What we are proposing is that creating a self-driving, AI-powered organization takes much more than just cutting-edge tech. To position your business for success, here’s what else you’ll need to do.

Expand your knowledge base.

Technology is evolving at such a rapid pace, if you’re not mindful, it can be remarkably easy to become stagnant and suddenly realize you’ve been left behind. Do you have to become an expert in every product, app or platform out there? Of course not. But, you do need to know just enough to be dangerous. What we mean by that expression is, you need to gain enough insight to be able to identify where and how technology will be most useful. From there, you can determine which technologies make the most sense from a logistical standpoint.

How should you expand your tech know-how? There are dozens of ways, and many of them are convenient and free. Take, for instance, the Ayehu Automation Academy. With this free online course, you can quickly comprehend and cultivate practical skills through a variety of interactive learning activities and develop a foundational understanding of automation technology.

Focus on soft-skills.

Recruiting for technology positions isn’t easy – especially when it comes to finding candidates skilled in the field of artificial intelligence. The good news is, tech skills aren’t the only qualifying factors for being successful. In fact, they’re not even in the top 5.

Think about it. If you’ve got intelligent automation to handle the grunt work (simple as well as complex), you don’t need the human equivalent to robots. You need people who are not only tech-savvy, but also possess the soft-skills that cannot be replicated by AI. Skills like empathy and creative thinking. You want right-brained individuals who can think outside the box and find new ways to extract value from the technology that’s available to them. This is true innovation.

Avoid tech overload.

With so much available tools, it can be tempting to use as many as possible. But while it’s entirely possible, and in many cases wise, to utilize a wide variety of tech tools for their various capabilities, doing so without a plan can actually harm, rather than help your organization.

For instance, if each department is using their own systems and these systems do not connect, you’ll end up with silos that work against instead of with one another. This can cause costly delays and errors. It can also overload your IT team and lead to burnout.

It’s fine to avail your company of technology, but be sure to do so in a measured, strategic manner that includes a plan for connecting everything onto one centralized dashboard. Specifically, seek out only tools that can be easily and seamlessly integrated so that you can maximize the benefits of all.

Building an AI-powered organization will become central to success in the digital age, but as with anything else, there’s a right way and a not-so-right way to go about it. Be careful not to get tunnel-vision and focus solely on technology as the solution. The ideal approach is one that marries digital with human workers and celebrates the unique and valuable capabilities of each.

Preparing for the Future with IT Process Automation

Preparing for the Future with IT Process AutomationAs organizations focus their attention on the future in an attempt to envision what that new normal will ultimately look like, IT process automation should begin to come into clearer focus than ever. Faced with the increasing challenge of managing mountains of data and maximizing uptime without bringing in additional human workers, businesses that are late to jump on the automation bandwagon will almost certainly fall behind. Organizations that prioritize the building of a digital workforce, on the other hand, have the ability to not only bridge the talent gap but also augment the skills of their existing personnel.

While some fear of AI taking over and replacing the human workforce still exists to a certain degree that fear is lessening – particularly as people begin to experience the tremendous benefits that come with working in tandem with digital coworkers. It doesn’t have to be one or another. In fact, to the contrary, while intelligent IT process automation is certain capable of carrying a significant portion of the workload, humans are still a necessary component – at least for the foreseeable future.

Part of what makes digital workers (aka IT process automation) so appealing is the ability to quickly and seamlessly build on additional capabilities. For instance, you can have the same automation platform assist human resources as well as the IT support desk simultaneously. The versatility and virtually endless workload capacity are inherently valuable on both a granular level as well as for the organization as a whole.

Increasing Demand for IT Process Automation

Despite the fact that unemployment has recently skyrocketed, the reality is, this situation is temporary. While recovering from the economic blow of the global pandemic will take time, many of those currently out of work will be hired back once things turn around. Likewise, a significant portion of the baby boomer generation is now heading toward retirement. This will inevitably bring us back to a shortage of skilled workers.

Meanwhile, organizations are under increasing pressure to keep operations going as smoothly and with as little disruption as possible. IT process automation can address these challenges, providing a safety net for short-staffed teams and a viable succession plan for when human workers begin dropping out of the workforce.

Merging Humans and Digital Workers

Those businesses with a cohesive strategy that utilizes both digital and human workers and relies on automation technologies will have the distinct advantage over those less forward-thinking. To achieve this balance, business leaders must ensure that human workers are not only aware but fully on-board with the evolution that is taking place. Remember – successful digital transformation is not about technology. It’s about business goals and strategic outcomes. Be sure the focus lies in the correct place.

Leverage IT process automation to handle the tasks, processes and workflows that will free up their human counterparts to be able to focus on more meaningful work. Begin by first automating the “low-hanging fruit,” which are smaller manual tasks that offer fast and measurable ROI. This will enable you to test, learn and optimize to achieve even more value in the future.

Keep in mind, of course, that the digital workforce requires structure and oversight, just like your human personnel. This is where the convergence of human and digital will really shine, as it opens the doors for ambitious employees to learn new skills and enhance their own value.

Over the coming years, we’ll undoubtedly see more organizations relying on IT process automation as an invaluable resource for maximizing efficiency and productivity, augmenting their workforce and ultimately strengthening their position in the marketplace.

Will you be among these front-runners? Get started with intelligent IT process automation today by launching your free 30-day trial of Ayehu.

3 Steps to Get Your Organization Intelligent-Automation-Ready

Over the past several years, intelligent automation has begun to revolutionize the workplace, facilitating digital transformation and enabling forward-thinking organizations to position themselves on the right side of the future of work. Getting to this point, however, isn’t something that happens overnight. Without the right approach, companies could easily be missing out on the tremendous advantages intelligent automation has in store. So, what’s holding other companies back?

Relatively speaking, the primary obstacle is simple. Many IT decision-makers approach implementation by attempting to merely automate existing processes. What they should be doing instead is changing their entire mindset. In order to do this, there are three key things that must be done, as follows.

Reconsider processes and workflows from start to finish.

Understand that deploying intelligent automation isn’t just a one-off project for the IT department. Rather, it should be an aggregate change that occurs across and throughout the entire enterprise. In order to implement automation at scale, buy-in is needed in every facet of the business.

Incorporating intelligent automation presents an opportunity for leaders and teams to reimagine what they’re trying to accomplish and completely redesign their workflows and processes. Only by starting from the foundation and working automation into each step of the process will the optimal level of efficiency be achieved.

We’d even go so far as to recommend building automated processes first and then working humans into the mix as needed. The actual need for human intervention – or lack thereof – will be quite surprising.

Pose the right questions, right from the beginning.

The right questions can help guide and facilitate the development of a strong, effective and long-term intelligent automation strategy. The problem is, many leaders simply don’t know what those “right questions” happen to be.

If you are among them, we suggest you start by thinking critically about which workflows and processes you currently have in place, and – more importantly – which of those processes and workflows would be best suited for artificial intelligence.

Still having trouble? Flip the switch and instead, start by asking what tasks are intelligent bots not capable of doing? This may help you more clearly pinpoint which processes still require some level of human mediation. The tasks remaining can then be shifted to automation.

It’s also pivotal to keep specific goals in mind when incorporating intelligent automation into the fold. Specifically, asking what you want this technology to help you accomplish should help you identify which pain points for which an automated solution could provide the most value.

Seek opportunities to meld the digital and human elements of your workforce.

At the end of the day, intelligent automation is most successful when it’s implemented with the goal of creating the best possible experience for everyone. Again – it’s imperative that the mindset evolve from automation being an “IT project” to something that permeates the entire organization.

This begins with culture, and changing a company’s culture starts at the top. Not only must the “powers that be” be fully committed to intelligent automation adoption, but they must proactively and consistently send the message that both humans and robots can cohesively work together in a connected ecosystem that benefits both the employee as well as the organization as a whole.

Conclusion

Successful digital transformation occurs when an organization is able to strengthen and grow by empowering its workforce to trust and depend on advanced technology. Without question, intelligent automation is poised to become the foundation of this digitized future. By rethinking how automation fits into the big picture, posing the right questions and merging the digital/human experience, you’ll dramatically improve the chances of a smooth and profitable transition.

Ready to jump in and test the waters? Get up to speed with intelligent automation within minutes by taking Ayehu for a free, 30-day test drive.

COVID-19 Has Business Booming for Some – Here’s How to Scale Quickly with Automated Onboarding

With businesses being forced to close down and unemployment skyrocketing into the hundreds of millions, it’s hard to fathom that some organizations aren’t only surviving during these challenging times, but are actually thriving. For instance, healthcare and biotech companies, as well as streaming service and remote learning providers (just to name a few), aren’t just staying afloat. Many of them are actually experiencing sudden growth, which means they’re hiring.

The challenging part that comes into play here, however, is that most of this scaling in is happening virtually, including the onboarding process. New employees must be quickly and securely provisioned and brought up to speed, which means IT teams are being bogged down with more time-consuming processes, like setting up users and permissions, managing access and controls and more. Thankfully, there’s a way to let technology handle most, if not all of the heavy lifting.

The secret weapon? Intelligent automation. With the right AI-powered automation platform, the entire onboarding process can be streamlined from start to finish, and all without the need for human intervention.

Benefits of Automated Employee Onboarding

For Companies:

  • Cost Savings – Automating the onboarding workflow eliminates the time-consumption and redundancy that plagues the traditional onboarding experience.
  • Time Savings – This benefit is two-fold, since it saves IT and HR employees the hassle of manual onboarding, freeing them up to focus their skills on more meaningful projects and also gets new employees up and running faster, so they can begin contributing right away.
  • Error Reduction – Intelligent automation incorporates the precision of a machine to the new-hire onboarding process. This thereby reduces the chance of error by a massive margin.
  • Enhanced Data Collection – When new-hire information is collected electronically via an automation platform, the entire process is much more efficient. It’s also more secure.
  • Improved Security – Onboarding involves the access and management of sensitive employee data. By transitioning this process from human to machine, organizations can ensure that all sensitive information remains confidential and securely out of reach.

For New Hires:

  • Streamlined Experience – The key to successful onboarding is making sure new employees receive the right kind of information at the right time. With automation, the entire process is optimally scheduled out, ensuring that new hires don’t begin their job feeling confused or overwhelmed.
  • Consistency – With manual onboarding, there’s always a risk that not every new employee will receive the same experience. Unfortunately, this means that while some enjoy a positive experience, others do not. Automation eliminates this risk.
  • Efficiency/Productivity – The faster a new team member is onboarded, the sooner he or she can begin contributing. Automated onboarding dramatically reduces the time it takes to get new hires up and running, which is better for everyone involved.
  • Empowerment – By bringing automation into the mix, new employees are immediately empowered to assist themselves through self-service options. Not only does this save them time, but it also creates a much more positive, stress-free experience right off the bat, which can contribute to retention long-term.

Employee onboarding is a necessary evil in the business world, but thankfully it doesn’t have to be a cumbersome process wrought with frustrating bottlenecks and costly errors. Best of all, it can be handled entirely remotely, something that’s absolutely critical in today’s volatile marketplace.

If your organization has been fortunate enough to experience success and growth during these challenging times, automated onboarding could be the puzzle piece you need to scale quickly, seamlessly and successfully. Take Ayehu for a test drive and experience it for yourself today!

Still not convinced? Learn how one of our customers leveraged automation to cut onboarding time by 80% AND saved more than $485,000 in the process!

Best Practices for Managing a Remote Workforce

Best Practices for Running a Remote Operation

The latest health crisis has forced many organizations into making the transition to remote work much more urgently than many would have liked. As such, a scramble to manage the logistics, like what kind of equipment will be needed, how to provision remote workers and how to maintain maximum data security have become the focus. What’s not being talked about nearly as much, but is equally as important, is how leaders who are used to managing staff in-person must adjust their approach in order to make the transition as seamless and undisruptive as possible.

Be intentional about individualization.

Not every employee is motivated or driven by the same things. Some may work best when given autonomy while others may require more hands-on leadership. Under normal circumstances, focusing on the unique needs and preferences of each employee is strongly recommended. When managing from a distance, this becomes even more critical. Managers must take the time to determine the circumstances and conditions under which each individual employee will perform at his or her best. Taking a one-size-fits-all approach to remote work simply won’t cut it.

Set clear expectations right from the start.

Did you know that nearly half of all employees in the U.S. do not know what’s expected of them? Add remote work into the mix, and things could go off the rails pretty quick. To mitigate this risk, remote managers need to set crystal clear expectations with each and every employee. Specifically, employees should know exactly what the work entails, what the quality of that work should be and precisely when it is due. There should be no ambiguity whatsoever.

Arm them with everything they need.

You can’t simply hand out tasks and expect your team to perform them if they don’t have the equipment, information, guidance and support they need to carry out those tasks successfully. This is the case in an on-site operation, but even more so in a remote working environment, where people can tend to feel isolated. Implement technology that facilitates collaboration. Provide self-service options, like virtual support agents, so remote workers can receive the support they need on-demand. And make sure leadership is available to answer questions, provide feedback and offer guidance as needed.

Communicate openly and often.

One of the biggest challenges of working remotely, as mentioned earlier, is the feeling of isolation that comes along with it. This is magnified for employees who are accustomed to working on-site, where colleagues and managers are present in the flesh. Understand that managing a remote team may require more frequent communication, whether it be team meetings or one-on-one sessions (ideally, a combination of both). The key is emphasizing relationships, which are more challenging to forge from a distance.

Be supportive of front-line management.

Executive leadership needs to recognize that front-line managers are suddenly being forced to adapt to an entirely new way of working, and practically overnight. It’s an adjustment that brings with it a unique set of concerns that must be taken into consideration. For example, some managers may worry that they’ll be held accountable for disruptions to workflow that they have no control over. Others may find it difficult to trust employees that they cannot physically see working. Support and guidance – practical and emotional – is needed to make this transition as painless for managers as possible.

A Look Ahead…

A recent Gallup study found that 43% of employees in the U.S. are already working remotely to some degree. Thanks to recent circumstances, that number just skyrocketed. And although there will certainly be some growing pains, there’s a significant chance that once the dust settles and life returns to normal once again, far fewer employees will actually return to the office. By learning how to manage a remote operation now, you’ll position your organization for a much smoother ride, both today as well as in the future.

Click here to find out how Ayehu is helping organizations across the globe make the transition to remote working.

COVID-19 and Remote Working – 5 Essential Factors for Companies to Consider

A month ago, the economy was rolling along. Enter COVID-19 and suddenly everything seems to be grinding to a halt, with organizations scrambling to stay afloat and avoid disruption as much as possible. One primary way this is being accomplished is by enabling employees to work remotely. That being said, many companies were not adequately prepared to roll out work-from-home policies and, as such, are now trying to address the complex challenges that come with navigating unchartered territory. Here’s what business leaders should consider to make the transition safer, smoother and more seamless.

Identify and prioritize which processes will be impacted most.

Certain processes will be easier than others to transition from onsite to remote. The first step should involve evaluating how all of your organizational processes work, paying specific attention to the following:

  • Processes that are most mission-critical
  • Processes that mandate physical presence and/or are most challenging to carry out remotely
  • Processes that may be difficult to move online, such as paper-based processes
  • Any existing lockdowns or access limitations on systems, programs or applications

By gathering this data, you can more effectively develop process flow maps and – more importantly – prepare and plan for those processes which will have the highest impact on your organization’s business continuity.

Determine what logistical provisions must be made from a hardware perspective.

What equipment will your employees need in order to carry out their day-to-day duties from home? These provisions may include, but are not limited to:

  • Strong internet access
  • Telephones
  • Computers
  • Scanners/printers/shredders
  • Security keys/authentication devices

It’s essential that access to necessary equipment be assessed and addressed as quickly as possible. Equally as important is accounting for data protection so you can proactively manage risk and prevent potential security breaches.

And, of course, you need to determine what impact all of this will have on your IT team’s ability to provide support to remote workers. (Here’s where technology can help – more on that below.)

Figure out who should have access to which information.

A big part of ensuring secure business continuity is determining who should have access to information and exactly what that information entails. This step can become more challenging in a remote work scenario because people working from home will inevitably share their space with others. For instance, some remote workers may need to utilize equipment that is shared with other family members. It’s important to identify the potential risks and determine whether additional protections, limitations, equipment or training would be warranted.

Utilize advanced technology to your fullest advantage.

A lot goes into facilitating remote work, and given the current situation – where the entire staff of an organization (including IT) may be required to stay home – leveraging the technology that’s available to us has never been more important. Whether it’s video conferencing to keep meetings on schedule virtually or setting up and provisioning VPNs for all remote workers.

In these instances, artificial intelligence can be a real game-changer. For example, intelligent chatbots can be deployed to enable self-service IT support and automated workflows can be used to free up IT so they can focus on more critical business needs. If there’s ever been a time to consider implementing these technologies, it’s now.

Develop a strategy for managing remote workers.

The last piece of the puzzle is the people aspect. Many leaders find it difficult to manage employees and teams who are not situated in close proximity. Getting comfortable with the idea of remote work may take time. To fast track things and improve the odds of a smooth and uneventful transition, consider the following best practices:

  • Create a communication strategy
  • Define, set and reinforce expectations
  • Be accessible and check in regularly
  • Focus on outcomes rather than activity
  • Arm employees with the tools and technology they need to be successful

Making the move to remote work has been put on the fast track for many organizations. Thankfully, with the right approach and proper strategizing, it doesn’t have to be a painful or disruptive transition. In fact, you may just find this new way of working to be a viable long-term solution for your business.

Get started today by downloading your free trial of Ayehu NG and empower your IT team (and your entire workforce) to be productive from anywhere.

A Surprisingly Simple Solution to Avoid Being Crippled by Coronavirus

Global Industries Being Crippled by the Coronavirus (and a Possible Solution)

Since its initial outbreak in China, the COVID-19 (a.k.a. coronavirus) has begun rapidly proliferating across the globe. Italy is on lockdown, Iran is teetering on the brink of crisis and the United States is bracing itself for a widespread and potentially devastating national outbreak. And this pandemic situation is spreading more than just sickness and death. It’s also disseminating a pervasive sense of panic that’s enough to send the global economy into a nosedive.

The impact this outbreak is having on businesses simply cannot be understated. Some organizations are being directly affected by things like mandatory quarantines and worldwide travel bans. Others are realizing the trickle-down effect that comes with things like international trade restrictions and disruptions to the global supply chain.

The unfortunate and downright bleak reality is that this health crisis isn’t going anywhere anytime soon. In the meantime, business leaders across just about every industry are facing difficult decisions about things like production and staffing. Talks of layoffs are undoubtedly on the table, ultimately impacting the livelihood of everyday workers and, subsequently, pushing the world further toward another recession.

The good news – if there can even be “good” news at a time like this – is that there is a solution that could potentially prevent business disruption and keep organizations (even those hit hard by the epidemic) afloat, despite the dire external circumstances. That solution is intelligent automation. Here are just a few ways:

  • Workers on mandatory quarantine can continue to perform their daily duties from their home offices.
  • Organizations in high-risk areas can improve their odds of avoiding exposure and also reduce further spread of the disease by voluntarily allowing employees to work from home.
  • Companies that rely heavily on travel can utilize virtual technology to continue “business as usual,” slashing travel expenditure at the same time.
  • IT teams can leverage intelligent automation to balance the workload so they can either operate on skeleton crews or manage their normal workload remotely.
  • Advanced technologies, like machine learning, natural language processing and artificial intelligence can be employed to enable end-users (either on-site or working remotely) to self-serve a wide variety of their IT support needs, such as password resets and system restarts.

Is intelligent automation the be-all and end-all solution? Of course not. Some industries, such as travel and tourism, will undoubtedly feel the brunt of this pandemic outbreak. For most industries, however, the scenarios outlined above can help keep things operating on schedule, thereby limiting business disruption. Not only does this help organizations avert financial loss, but collectively, it could help to keep the economy more stable, preventing or at least minimizing the impact of a widespread downturn.

The best way to prepare for the coronavirus? Wash your hands. Avoid touching your face. And if you’re a business decision-maker, implement intelligent automation as soon as possible. Get started today with your free 30-day trial of Ayehu NG.

5 Ways IT Automation Can Help Your Organization Survive the Coronavirus

5 Ways Automation Can Help Your Organization Survive the Coronavirus

With the number of people infected with the coronavirus (COVID-19) nearing a hundred thousand worldwide and the death toll steadily rising, there’s no question that we’ve got a pandemic situation on our hands. In the face of fear and uncertainty, more and more organizations are curbing corporate travel and turning to remote work arrangements in order to minimize impact and prevent potential business disruption.

The importance of preparing for what is quickly developing into a world health crisis simply cannot be understated. And with these sudden and substantial changes that are occurring in the workplace as a result, there are additional challenges to consider. In particular, there are the logistics of facilitating remote work (provisioning more VPNs, providing remote access to files, etc.), which means more work for the IT team – effectively pulling them away from their normal daily duties.

Addressing these serious and impactful concerns – and quickly – has become a top priority for business leaders across every industry. The good news is, it starts with the right technology. In light of this, we’ve pulled together the top 5 use cases every organization should be prepared to automate and how to pull it off as seamlessly as possible:

VPN Access

With so many employees now getting the green light to work from home, the demand for VPN is going up substantially. Subsequently, VPN access issues for both employees and contractors are also on the rise, such as resetting, opening, closing, VPN certificate updates etc. This places a tremendous burden on IT personnel, many of whom are already overworked and lacking appropriate staff and/or resources. By automating this workflow, remote workers can be up and running quickly without adding to the IT team’s already overloaded schedule.

Permissions and Password Related Issues

The requests for systems permissions and password resets don’t go away just because employees aren’t working in the office. In fact, with remote access, these issues tend to increase in frequency, which means the IT team should expect an uptick in these types of tickets. Unfortunately, as any IT support agent knows all too well, requests like these are time consuming, pulling skilled workers away from other, more important tasks. Again, this is where automation can have a tremendous impact, providing self-service options for end-users and alleviating the pressure on IT.

Extend More Resources

One of the biggest IT challenges with a remote workforce is resource management. Manually monitoring and allocating resources is not the best use of your IT team’s time. With IT process automation, however, resource provisioning requests that would otherwise bog down the service desk can be turned into automated workflows, including those that end-users trigger on their own with just a few simple mouse clicks. This results in a much more satisfactory experience for both the end-user as well as the busy IT team.

Day-to-Day Server and App Maintenance

Just because the office is empty doesn’t mean IT isn’t still responsible for meeting their day-to-day expectations. Things like service restarts, app pool rotation, log cleanup, disk space, memory and CPU utilization, etc. must all still be completed in order to prevent, or at least minimize, business disruption. With automation, you can set up workflows that are either scheduled or automatically triggered via an event. Best of all, this can even be done when IT agents are working remotely as well.

On-boarding / Off-boarding

The spread of the Coronavirus may be most ill-timed for incoming or exiting employees, but life goes on, regardless of whether these team members are in the office or working from home. The problem is, onboarding and off-boarding employees is a time consuming process, and as we’ve already established, IT has enough on their plate as it is. Thankfully, the entire onboarding and/or off-boarding workflow can be automatically initiated and completed quickly, eliminating delays and ensuring a more optimized allocation of resources.

Additional pandemic preparedness tips for IT teams:

  • Evaluate the IT supply chain to determine preparedness
  • Implement remote data center management solutions
  • Review and/or implement remote work policies, especially issues regarding BYOD, company-issued equipment, prioritized access and Internet bandwidth capacity
  • If possible, leverage the cloud to mitigate risk
  • Investigate and utilize alternative communications channels (voice, chat, etc.)
  • Leverage web-based video conferencing
  • Decide which business operations requiring heavy resource usage must continue, and which can be postponed
  • Delay/reschedule non-essential IT ops activities
  • Stagger hours of operation and staffing allocation to ease bandwidth demand
  • Reorient IT budget and projects accordingly

Unfortunately, this latest catastrophic health crisis serves as a sobering reminder of just how vulnerable businesses can be to external circumstances. By leveraging the latest technology, like intelligent IT process automation, organizations can keep employees safe and minimize potential impact. And since enabling remote work has been shown to improve productivity, reduce employee turnover and slash operating expenses, companies implementing these policies may find they come out even stronger on the other side.

Ready to strengthen your position and arm yourself for battle against this and future pandemic situations? Start your free 30 day trial of Ayehu NG today!

7 Tips to Win the IT Talent War

7 Tips to Win the IT Talent WarAs any IT leader will acknowledge, attracting top talent is only half the battle. It’s keeping them on that’s the real challenge. And with an average employee tenure of only about 3 years, it’s a serious concern for many organizations across the globe. Add in the complex, fast paced and highly stressful role of IT support and you’ve got quite the conundrum. So, what’s the secret? How can you do things differently so that your company remains as safe as possible from cyber-attacks while your talented employees stay on for the long haul? Here are 7 tips to point you in the right direction.

Keep them challenged. The last thing you want is for your IT support personnel to become bored and stagnant in their current positions. Avoid this by investing in ongoing training, setting up mentoring programs, and offering opportunities to learn about and master new strategies and technologies. The more you keep your IT employees engaged and involved, the less likely they’ll be to look elsewhere.

Rotate project time. Being stuck on the same project day in and day out can lead to fatigue and frustration. Consider rotating employees onto various IT projects so that they don’t feel stuck. This will provide exposure to and the opportunity to learn about new skills and also open up the door to be able to approach long-term projects from differing perspectives – both of which can benefit your organization.

Give them the tools they need. These days, keeping up with the onslaught of cyber-attacks is nothing short of exhausting. Don’t leave your IT personnel out to dry by making them handle this monumental task manually. Arm them with the technology they need to do their jobs better, faster, more efficiently and more effectively, such as intelligent automation.

Provide a safe place to vent. Without question, the job of keeping an entire organization safe from breaches and outages can be incredibly stressful. Additionally, IT security personal often feel tense due to the amount of classified and confidential information they are entrusted with. Provide an opportunity and a secure avenue for these employees to vent their feelings.

Encourage time off. Everybody needs a little down time, but given the fast-paced and highly stressful field of IT, these employees could probably use some time off more than anyone else in your organization. This is where technology can help. By automating a good portion of tasks and leveraging the cloud to embrace more flexibility, your team can take the much needed time off they deserve without the company feeling any negative impact.

Use realistic metrics to measure success. One of the biggest reasons IT professionals find themselves dissatisfied at work is because they feel they aren’t being adequately recognized. This is often due to a lack of clear and specific metrics for success. Management should set realistic expectations, communicate openly and routinely measure progress. Good work should be rewarded and areas of improvement identified and addressed in a positive, productive way.

Empower them. If your employees feel that their only option is to come in every day and put in 8-10 hours of labor, they’re not going to develop any kind of connection or loyalty to your organization. On the other hand, if they know that the work they do plays a direct role in the “big picture” and that their achievements are tied into the company’s overall success, they’ll be much more plugged in, which means they’re more likely to stay on for the long haul. Empower them by inviting ideas and encouraging autonomy.

Are you doing enough to keep your IT personnel satisfied, engaged and plugged in? If not, you could be facing higher turnover, which can negatively impact your company’s bottom line and also leave you more vulnerable to things like outages and cyber-attacks. By implementing the above tips, you’ll create a more positive work environment that fosters longevity. Happy employees will work harder to ensure that your organization remains strong, secure and successful.

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