4 Business Processes that Are Ideal for Intelligent Automation

4 Business Processes that are Ideal for Intelligent AutomationWhile the concept of robotics is gathering speed and capturing the attention of more and more executives across multiple industries, there is still a huge barrier to overcome before it can become fully embraced. Many decision makers still feel that human capital is more valuable than automation, and in some cases, they’re correct. There are, however, a number of processes that not only could but should be handled by intelligent automation. Here are four such processes.

Processes that don’t require much human intervention. Think about the many manual, repetitive tasks that are performed, not just in IT, but across your entire organization on a day to day basis. Those mundane tasks that do not necessarily require a ton of input from your human workers, such as payroll batching and other accounting functions, are ideal for intelligent automation. Furthermore, with automation that is powered by artificial intelligence and machine learning, even decision-heavy and complex workflows can be automated.

Processes that are prone to human error. Like it or not, people make mistakes. Even those employees who are well trained and possess years of experience can commit an error from time to time, and errors can cause major problems for your business. Look for processes that require a lot of repetitive work, which can often cause the human attention span to waiver. Then, let intelligent automation handle those tasks and you’ll automatically see a reduction in costly mistakes.

Processes that require multiple systems to work in sync. One of the biggest benefits of intelligent automation is its ability to tie together several systems and work with them, either simultaneously or in various intervals. Rather than have your personnel juggling multiple programs to get simple tasks done, let automation do it for them and free up your staff to focus on those tasks that do require human input.

Processes that have clear-cut, defined sets of rules. Software robots are capable of following well-defined rules, so any workflows that present specific, “If A, then B” rules would be perfect for intelligent automation. In fact, the right automation platform can also handle more complex and less straightforward rules, provided you have a robust, quality product in place.

Of course, this is just a general guideline. You know your business best, and may determine that additional tasks or workflows would also benefit from intelligent automation based on your particular needs. Additionally, as technology continues to improve, so will the capabilities of automation, which will further benefit businesses around the world.

Learn more about intelligent automation by taking Ayehu for a test drive today!

eBook: 10 time consuming tasks you should automate

4 Enterprise IT Trends to Watch For

4 Enterprise IT Trends to Watch For2017 was an incredible year for enterprise IT. Not only did advanced technologies like the Internet of Things (IoT), Software Defined Networking (SDN) and Artificial Intelligence (AI) become mainstream, but businesses began leveraging these technologies to better serve their clientele. This has given SMEs competitive advantage like they’ve never known. Now, just a few months into 2018, we are already beginning to see many of the technology predictions and expectations come to fruition. Here are four trends that will make an impact on the enterprise over the coming months.

AI and robotics will enable better business operations.

Automation is certainly nothing new, but thanks to advances in machine learning and AI technology, it’s becoming a force multiplier for the enterprise. Not only does AI powered automation eliminate manual tasks and workflows and streamline operations, but thanks to the intelligent technology it is backed by, it’s also facilitating better data-driven decision making. As these tools are leveraged, they will continuously evolve and improve on their own, making them invaluable to the humans behind the helm.

DevSecOps will become a priority.

Cyber-crime is not going anywhere. In fact, it’s becoming much more invasive and damaging, both from a monetary standpoint as well as reputational. As such, the enterprise will continue to look for better ways to address these looming security concerns, which will pave the way for what’s become known as the DevSecOps approach. Security teams of today and tomorrow must be equipped with next-gen IT tools and incorporate security into the development lifecycle. This will more effectively prevent high-profile data breaches from occurring in the near future.

Augmented reality will infiltrate the workplace.

It’s hard to ignore the immense popularity of augmented reality (AR) in the gaming world. The explosive success of Pokémon Go is a prime example. Deloitte Global predicts that tens of thousands of AR capable apps will become available this year. Enterprises in specific industries – namely that of auto, real estate and manufacturing – will experienced the biggest impact from AR technology. Many experts believe, however, that AR will make its way into a variety of other industries, including IT. An example of this would be AR tutorials to help data center workers deploy and maintain hardware.

SDN is expected to really take off.

Along with SDN advances, businesses across the world are already exploring the possibilities of virtual network services. The near future will likely see a broader adoption of SDN technology. A model that is software-defined will likely take over IT infrastructure and the concept of application-aware networking will play a significant role in managing the functionality, security and performance of apps in the increasingly complex digital world. As 5G, IoT and cloud technologies converge, it will give rise to SDN solutions and machine learning. This will improve the experience for employees as well as customers.

Along with these four trends, it’s likely that we will also see the rise of other technical aspects, including those that relate to automation and interoperability. Regardless of where you stand currently, the time to embrace advances in enterprise IT is now. This will provide your organization with the competitive edge it needs to remain successful in the future. Get started today with our next-gen automation and orchestration platform and position your company ahead of the curve.

eBook: 10 time consuming tasks you should automate

How Intelligent Automation is Disrupting the Business World

How Intelligent Automation is Disrupting the Business WorldAutomation has been used for centuries to some degree, helping organizations across all industries to maximize efficiency, cut costs and improve service levels. One area of technology that is currently poised to disrupt the business world is intelligent automation – that is, automation powered by machine learning and AI technology. This growing movement is making big waves and has the potential of having the most significant impact on the way we work since the internet was introduced.

What is Intelligent Automation

For those who aren’t yet familiar, intelligent automation is the term given to smart technology that is used to automate repetitive manual tasks, processes and workflows that were formerly performed by humans. Not only does this automation afford the ability to complete task much faster, regardless of the size of the workload in question, but it also dramatically improves accuracy levels. Greater output with fewer mistakes can help businesses achieve the growth they’re after. And because it’s powered by artificial intelligence, it can also help with decision making.

How is Intelligent Automation Different?

There are a number of distinctions that differentiate intelligent from other forms of automation. One area in particular is how this advanced technology is capable of incorporating cognitive intelligence – that is, it has the ability to automatically analyze situations and proactively correct errors in a way that is similar to, yet much faster and more meticulous than human workers. Intelligent automation is also versatile enough to be leveraged in almost any industry and business process, from service desk operations to human resources and just about everything in between.

Benefits of Intelligent Automation

At the enterprise level, intelligent automation offers a number of distinct benefits, such as:

  • Little upfront investment required equals greater ROI
  • Lowers expenditure associated with maintaining full-time employees (FTEs)
  • Frees up skilled employees to focus the efforts on higher-value work
  • Increased speed and enhanced scalability without the need to bring in additional staff
  • Ability to produce work 24/7
  • Improved accuracy levels, which is particularly helpful for compliance purposes
  • Automated documentation, which is ideal for auditory purposes
  • Easy to deploy and manage, regardless of IT experience/ability

Based on these substantial benefits, and the low cost of adoption, intelligent is now being leveraged by businesses large and small. Service providers in particular are taking advantage of how automation can help them significantly cut costs while also increasing output at the same time. This can be a game changer in terms of competitive advantage and the ability to remain profitable in an ever-changing economy. It’s also proving to be a much more affordable alternative to leveraging outsourced labor, with some of the numbers coming in as low as 1/3 less. And, because keeping processes in-house provides greater security and control it’s a win-win.

Intelligent Automation is Here to Stay

Given the many benefits and increasing adoption across all industries, it’s clear that intelligent automation isn’t going anywhere soon. The time for organizations to sit up and take notice is now, before they end up behind the curve and ultimately being priced out.

If you’re not yet leveraging this powerful tool for your business, get started today by taking Ayehu for a test drive.

5 Tips for Adopting AI and Automation in 2018

5 Tips for Adopting AI and Automation in 2018Gartner estimates that 45% of the fastest-growing companies in the world will “employ” more smart machines and virtual assistants than people by the end of this year. Furthermore, a survey by PwC revealed that not only do the majority of business leaders believe AI is going to become fundamental in the not-so-distant future, but 72% of them deem it a “business advantage.”

Without question, 2018 is the year of intelligent automation, and if you’re not yet ready to jump on board, you will inevitably find your organization at a distinct disadvantage sooner than you may think. For those interested in being part of the future of work, however, the path to adoption can seem unclear and confusing. To make things a little easier, here are 5 expert tips on how to get your AI initiative off the ground.

Focus on the right areas.

One of the biggest challenges to AI adoption is the fact that there are so many avenues to explore. It can get confusing, which can easily lead to wasted time, money and resources. To get things going in a positive direction, focus on the areas where you can leverage automation to increase productivity and derive value. Look for areas of your business that are high volume but low margin. Figure out what frustrates your team. PwC put together a great list of business use cases to look to for inspiration.

Tap into the right resources.

If you’re struggling with where to start, checking in with business leaders who may own or touch AI can help. These leaders include such roles as the CIO, CDO, CTO, CSO and other specialists. The goal should be to take a portfolio approach, addressing multiple areas of need to produce quick-wins to start. From there, you can continue to gain traction and build on more complex areas that have good potential. Emphasize the practical at this stage and move forward from there.

Identify your champions.

Another important component of smooth implementation of AI and automation is the role of functional and other specialists working throughout your organization. These are the individuals who are in the trenches and who possess the hands-on experience and intimate knowledge of your business processes and pain points. As such, they can be invaluable to helping you tailor AI solutions and drive adoption.

Make user experience a top priority.

When focusing on automation and AI, it’s easy to get caught up in the technology aspect and all its potential benefits, but don’t forget the human element. Remember – an AI solution can only be successful if the end-users adopt it. This requires a deep understanding of the user experience – that is, how people will interact with the system. One way to accomplish this is by applying design thinking that focuses on the user journey. This will enable you to identify how and where automation can improve it.

Adapt to the workforce of the future.

There’s been a buzz about the “workforce of the future” for some time now. The reality is, it’s no longer some far-off concept. It’s already happening all around us, and those organizations that recognize and adapt to this fact will be the frontrunners of tomorrow. A critical component of adopting AI requires an understanding of how human and digital labor will function.

Which tasks or processes will be automated? What higher-value work will human employees focus on? How will human workers interact with and be augmented by their digital counterparts? What new skills will be needed and what is your plan for up-skilling your workforce accordingly? These questions must be answered before successful AI adoption can occur.

Want to experience automation powered by AI for yourself? Take Ayehu for a test drive today.


Gartner Says Automation Will Transform Business Outsourcing

Gartner Says Automation Will Transform Business OutsourcingAccording to Gartner, intelligent automation is set to completely transform business outsourcing. As a result, the renowned technology research firm cautions that sourcing and vendor management leaders must adequately prepare to restructure their service offerings and renegotiate their contracts. Is your organization ready? Let’s take a look at what else Gartner had to say.

Gartner defines intelligent automation as an umbrella term that covers a variety of different skills, strategies, tools and techniques used by service providers to remove the need for manual labor, increase the reliability and predictability of services and reduce the cost of delivery.

According to Research Director DD Mishra, “Intelligent automation will alter the provision of managed workplace services over the next few years, increasing service quality at a lower price. Sourcing and vendor management leaders must prepare to restructure these services and renegotiate contracts to leverage intelligent automation.”

He went on to say: “Automation-driven improvements in service delivery and pricing will allow sourcing and vendor management leaders to select a wider range of moving managed workplace services (MWS) outcomes that will improve quality and cost simultaneously.”

Making the shift from human functionality to a mixture of humans and intelligent automation will produce a number of noteworthy benefits, both in terms of pricing as well as service quality. It’s important to point out, however, that this transition to a mixed services model will only be possible if the automated services deliver a reduction in costs for the service provider.

Most service providers are now recognizing that continuing to deliver managed workplace services through the addition of more staff is no longer a feasible business initiative and are thus turning their attention to automation.

As intelligent automation becomes an integral part of MWS, providers will pass along some of the resulting cost savings to customers, which will position them as more competitive. Gartner points out that for services that once leveraged outsourcing to reduce expenditure, intelligent automation can be up to 65% less expensive than offshore staff. In fact, the research firm predicts that the costs of commodity services will decline by 15-25% annually until the year 2021.

As a result of the expected reductions in outsourcing head count due to intelligent automation, vender and sourcing management leaders will be forced to redesign their workplace services. This will result in a subsequent reduction in service desk staff numbers. When 70% of the workload is being handled by automation, only 30% of the staff will remain. This will ultimately require sourcing and vendor management leaders to adopt new risk management policies and make other modifications to their contracts.

Like it or not, intelligent automation is changing the landscape of IT services. The best way to adjust to these changes is to get ahead of them. Give our next generation automation and orchestration platform a try today and start positioning your organization for future success.

eBook: 10 time consuming tasks you should automate

Are you budgeting enough for IT automation? Here’s why you should be.

Are you budgeting enough for IT automation? Here's why you should be.If you’re under the impression that IT processes are not all that important to your business, perhaps it’s better to look at it from another angle. How much do you believe downtime can and will cost your company? Last check put that number at around $9,000 per minute. That’s right. Per minute.

So, yes, ensuring that IT runs smoothly and avoiding potential outages is absolutely critical. IT automation is the key to achieving this goal. Here’s why (and five distinct reasons you need to start budgeting for it ASAP).

Optimize Billable Time

How much time does your IT team spend watching to ensure that jobs are completed? How about manual scripting? Likewise, how much time is wasted by the end-user waiting for the help desk to process tickets? All of that time adds up and it’s costing your company big time. IT automation can shift the manual labor from human to machine, streamlining operations and freeing up talented individuals to be able to apply their skills to more important tasks and projects.

Reduce Redundancies

When processes are handled manually, there are inevitably going to be a number of situations in which there are too many hands in the pot. This can lead to costly redundancies. IT automation can help reduce the amount of times different employees have to “touch” the same machine or file, which is essential in maintaining a cost-effective operation. With automation in place, businesses can ensure that every touch serves a valid purpose.

Better Communication & Accountability

Breakdowns in communication occur everywhere – including inner and inter-departmentally. As a result, it can be easy to lose track of who is responsible for what, which leads to mistakes and miscues that could prove costly. Automating reporting, alerting and notification ensures that everyone stays on the same page. The right IT automation platform should also provide a central dashboard, facilitating greater ownership and enhanced visibility into any and all processes. This keeps management fully aware of what’s happening so no balls get dropped.

Improve Service Levels

Given today’s ever-increasing need for instant, quality service and amidst the growing competition in the IT services field, providers are having to find newer and more efficient ways to operate. Only those companies that are agile enough will be capable of competing on a global scale. By investing in intelligent IT automation, tasks, processes and workflows are performed faster and free of errors. Employees are happier and more productive and customers (internal and external) are more satisfied because they’re consistently receiving exceptional service.

Boost Response Time

When something malfunctions, the fallout from a delay in response time can be quite impactful – not to mention the time IT personnel must waste trying to identify and correct the problem. Today’s technology enables businesses to work smarter by implementing IT automation as the watchdog capable of pinpointing issues as they occur (sometimes even before they happen). Whether it’s a machine, system, application or entire network that’s in question, a quality automation and orchestration platform can expedite response time to reduce or eliminate costly downtime.

As more capital is being invested into the ongoing development of technology as it relates to artificial intelligence, it’s becoming abundantly clear that IT automation is here to stay. More importantly, intelligent automation has the potential to help businesses of every size and industry streamline operations, maximize efficiency, improve response time and deliver better service overall.

Are you ready to experience what automation can do for your company? Start your journey today by taking Ayehu for a test drive.

IT Process Automation Survival Guide

Work smarter (not harder) with intelligent automation

Work smarter (not harder) with intelligent automationIT process automation is most often leveraged as a tool to replace the need for humans to perform routine, repetitive manual tasks. Beyond this, however, intelligent automation powered by machine learning capabilities can be leverage analytics to continuously optimize work and improve business outcomes. Imagine what your organization could do if all the simple but necessary daily tasks were shifted from humans workers to software robots. Now imagine how you could scale up or down instantly based on workflow demands, without the expense or hassle of adjusting personnel numbers.

Regardless of where you stand on the concept of intelligent automation, it is widely acknowledged by experts across every industry to be a central component of the future of work. Business leaders and decision makers view intelligent automation as highly beneficial due to its ability to maximize output while also minimizing costs. On the other side of the coin, however, many front-line workers are resistant to automation as they view artificial intelligence as a threat to their future and livelihood.

The biggest question that plagues businesses still remains whether or not intelligent automation will eliminate the need for human workers altogether. There is no easy or straightforward answer to this question. In reality, some jobs will inevitably be eliminated. In fact, there are certain industries, such as banking, in which AI has already had a significant impact on staffing levels. The fact is, job elimination is not the goal of automation. Rather than replace humans, this technology should be viewed as a tool for augmenting them (more on that here).

The goal of intelligent automation is to create a better user experience at every level. From an employment standpoint, it’s about leaving the grunt work for the computer to handle and leveraging artificial intelligence to analyze and use data for improving operations. Increased internal efficiency leads to cost savings and ultimately a higher level of employee satisfaction. Externally, tools like self-service automation, proactive problem solving and faster resolution will dramatically improve customer engagement and happiness.

For now and well into the foreseeable future, intelligent automation should not be seen as a threat, but rather something that will free up intelligent and experienced workers to be able to apply their creativity and problem-solving skilled to more important issues that cannot be handled by technology alone. Beyond this, the increased adoption of automation will also open up new roles that did not exist 10 or even 5 years ago. So while some jobs will become obsolete, other opportunities will replace them.

In today’s highly-competitive world, organizations of every shape, size and industry are battling to stay ahead of the curve and remain profitable. Intelligent automation provides the solution, allowing businesses and their employees to work smarter, thereby improving their chances of achieving continued success well into the future.

Is your staff working as smart as they could be? Learn how automation can be the key differentiator. Launch your free product demo and experience it for yourself.

eBook: 10 time consuming tasks you should automate

How Intelligent Automation Can Boost Profitability for Managed Service Providers

How Intelligent Automation Can Boost Profitability for Managed Service ProvidersOne of the biggest challenges managed service providers (MSPs) face today is striking a balance between routine processes and procedures and the more value-added services that also bring in more revenue. Like it or not, time is extremely limited. Furthermore, in order to meet the stringent demands all managed service providers face, the business itself must be operated as efficiently as possible. Intelligent automation is the solution that can help optimize allocation of resources, thereby creating additional opportunities for more profitability.

There’s really no way to completely eliminate many of the many manual, repetitive tasks that are a necessary component of a managed service provider’s day to day work. The problem is, if you’re not completing these things fast enough and with few to no errors, your business will not be able to stand up against the fierce competition. By automating these tasks and workflows, all of the required work will be completed more quickly and accurately, allowing your company to do more with less and provide the highest level of service available.

Contrary to popular belief, automation isn’t meant to eliminate human workers, and there’s no reason to believe that such a revolution will take place in the MSP realm any time soon. What it does do, however, is empower technicians by allowing them to focus their talents and abilities on more lucrative projects. Meanwhile, the mundane work is handled by machine, the two working in tandem toward the same shared goal. This results in a much more streamlined and productive operation that is run at maximum efficiency and output – something all managed service providers strive for.

Not only can intelligent automation work in conjunction with human technicians, but the right tool can also be integrated with other existing systems and applications to further enhance and extend their capabilities. Whether it’s monitoring software, a helpdesk platform or something else, seamless integration with a comprehensive intelligent automation platform can provide greater visibility and control to further promote and sustain fully optimized, unified operations.

Key benefits of using intelligent automation to support managed service providers include:

  • Increased efficiency and productivity
  • Enhanced accuracy
  • Exceptional customer service
  • Better adherence to service level agreements (SLAs)

Obviously, all of these areas can be directly linked to the business’ overarching goals and objectives. The better your company performs, the greater degree of competitive advantage you’ll be able to maintain. Consistently standing out from the many other managed service providers in such a saturated marketplace is something all firms aspire to do, and intelligent automation can be the catalyst for achieving that goal. And because your talented techs will be freed up to work on more complex tasks and projects, you’ll be able to capture new and better ways to increase profits over time.

How does your company stack up against the rest? Could intelligent automation be the missing piece of the puzzle that will drive your business to the next level? Launch your free product demo today and experience for yourself what a significant and positive impact automation can have on your future success.

eBook: Top 7 Benefits IT Process Automation Provides MSP’s

Should you hire a Chief Automation Officer?

Should you hire a chief automation officer?As technology continues to evolve and become more complex, its role in business also continues to expand. This is particularly true when it comes to intelligent automation. As more and more organizations are adopting ITPA, the need for dedicated leadership in that area is also increasing. Does your company need a Chief Automation Officer (CAO), or can you get away with traditional IT leadership roles? Let’s take a look.

In years past, and currently to a large degree, CEOs have relied mainly on the CIO and/or CTO to manage all aspects of IT for the entire business. These individuals were tasked with managing the day to day operations as well as forecasting and planning for future IT needs, particularly in terms of security. As digital innovation continues to grow and evolve, however, many of these traditional leaders are finding it challenging to handle the increased responsibilities. There simply isn’t enough time or resources.

Enter the CAO, a role that has been developed specifically to meet the increasing demands for automation in the workplace. This individual’s main responsibility is to oversee the implementation and ongoing management of IT process automation as a whole. This frees up the CIO and/or CTO to focus on developing and implementing new strategies and IT processes, which will ultimately be automated under the direction of the Chief Automation Officer.

With digital revenue expected to double over the next five years (according to Gartner), businesses will continue to adopt more digital practices. intelligent automation will no longer be a nice extra or additional option, but rather an integral part of the organization’s infrastructure management process. As this takes place, it is highly likely that the role of the CAO will become more commonplace, eventually ranking up there with the rise of other C-level titles, like that of Chief Digital Officer.

Another reason the Chief Automation Officer role will likely become more prominent is the ever-increasing number of cyber security incidents occurring on an almost daily basis. It seems like every evening news broadcast includes a report of some type of major security breach, putting sensitive data at risk and damaging reputations at the same time. As businesses begin to recognize the role automation can play in cyber security incident response, the need for dedicated leadership in that area will also increase.

So, while there may not be thousands of job openings for CAOs at the present time, it’s a logical progression to assume that this will change over the next five years. And while your organization may not quite be ready to take on this new role, the one area you must focus on now is the adoption of intelligent automation.

Get started with a free product demo today.


Saving money while improving service…too good to be true? Not really!

Saving money while improving service...too good to be true? Not really!Over the past several decades, IT automation has been developed, refined and continuously improved to help streamline operations and take on the manual, repetitive tasks that nobody wants to complete. It’s becoming more widely accepted that most of these work duties can be handled by software. Beyond these simple, basic tasks, however, enterprises across the globe are now leveraging AI technology to do even more. It’s called intelligent IT automation and it’s helping organizations of every shape, size and industry cut costs, improve service and remain a step ahead of the competition.

Intelligent automation is being leveraged as a solution to many common issues large businesses face, particularly those in the financial sector. One such area where AI powered automation is proving to be significantly beneficial is in meeting compliance requirements. Big banks, telecom companies, insurance firms and other businesses that deal with a high number of transactions, especially those that are sensitive in nature, are under increasing pressures to remain compliant. Relying on human workers to achieve this is not only expensive, but also increases the risk of costly errors.

Another critical area where intelligent automation is having a positive impact is in the very volume of data itself. These days, there is so much information flowing into an organizations, from inquiries and transactions to authentications and a whole host of other business processes that businesses are finding it challenging to keep up. With machine learning technology, much of this data can be gathered, analyzed, sorted and prioritized without the need for human intervention, saving the organization time, money and a ton of aggravation.

Think Smarter, Not Bigger

In reality, even larger enterprises rarely have the luxury of increasing staff levels to the degree that is required to keep up with the rising demands being placed on them. Not only does this equate to increased costs, but it also opens the door to increased risk as well. C-suite executives, board members and other key decision makers are often too focused on other critical business initiatives to worry about growing the IT department.

The good news is, today’s intelligent automation solutions provide the opportunity to develop into a more efficient, highly productive, error-free environment without the need to beef up personnel. It’s providing organizations a way to work smarter instead of bigger while also lowering risks and keeping costs at a minimum. Unlike the rudimentary technology of just a few decades ago, today’s automation solutions are fully capable of analyzing, learning and responding to a mountain of data in real-time.

In reality, with the right strategy and AI technology, a business can successfully transition up to 90% of all IT functions from human to machine. This includes everything from repetitive, labor-intensive activities to complex workflows. Intelligent automation is also playing a key role in helping companies establish and maintain a much more effective defense against cyber-attacks, providing the added protection of round-the-clock detection, analysis and response.

How Does Smart IT Automation Work?

Once an intelligent automation solution is implemented, the IT department determines which tasks are to be automated. Essentially, the software is “taught” what to do, when to do it and how each function should be carried out. Beyond the basics, like robotic process automation, intelligent automation is designed to deal with situational data and use that information to perform appropriate contextual functions. The software essentially uses relevant knowledge to decide on its own how to proceed in much the same way humans do.

Furthermore, intelligent automation also creates complete documentation of the entire decision-making and execution process, providing the ability for key personnel to view, track, analyze and evaluate the automated process, both during as well as after the fact. This documentation contains all of the necessary details, including the relevant background and contextual information that was used in the decision-making process. Best of all, this information is stored and can be easily accessed in one centralized location.

The Benefits are Astounding

By adopting intelligent automation, organizations are able to achieve significant savings while simultaneously improving overall operation and service levels. When the majority of IT service management functions are shifted from human to machine, skilled personnel can focus on more mission-critical business initiatives. This promotes an IT environment that is much more efficient, agile, flexible and compliant, all of which can be translated to improved quality and satisfaction. The more complex the IT system, the greater the benefit intelligent automation can provide.

Is your organization taking advantage of these and the many other benefits that AI-powered automation can offer? Experience it for yourself with a product demo today.