How to Mitigate Risk with Compliance Automation

How to Mitigate Risk with Compliance AutomationWith laws and regulatory requirements evolving on a continuous basis and the stakes incredibly high in most industries, compliance professionals face the challenge of eliminating whatever might be standing in the way of conformity. Despite the fact that many organizations have already invested significantly in maintaining compliance, their efforts are often undermined by something as basic as improper or inadequate reporting. That’s where compliance automation comes into play.

The outcome of companies that fail to prioritize compliance can be seen all around us. Almost daily, another headline appears highlighting the downfall of yet another promising startup. Not only do failures in this area impact the company itself and its customers and investors, but these incidents also tend to result in a tightening of compliance regulations. So, in essence, when one organization messes up, everyone in that industry (and sometimes beyond) must pay to some degree.

When it comes to compliance, there are a number of ways a company can head down the wrong path. Businesses are tasked with staying on top of complex regulations and deal with the time, money and other resources that are consumed by ongoing data gathering and compliance monitoring. Streamlining reporting through compliance automation can alleviate much of this burden. But how? What’s the best way to transition from manual to automated (and therefore more auditable) processes?

The simplest solution is to eliminate as much human interaction from your workflows as possible. Compliance automation delivers much more than enhanced efficiency. It also provides a number of benefits as they relate to risk management. With an automation and orchestration platform in place, compliance teams can rest easy knowing that they are in good standing with all regulatory requirements.

Furthermore, come audit time, all the relevant data will be available at the click of a button. With automated workflows, there’s no laborious data gathering or risk of erroneous reporting. Most critically, because the business will remain compliant, it will also remain safe from potential penalties and other costly consequences. The less the compliance team relies on manual processes, the less exposure there will be for the company as a whole.

Remember – compliance problems don’t only result in costly fines and penalties. They can also wreak havoc on a company’s reputation, market value and more. By integrating automated technology into the compliance process, businesses can effectively eliminate additional risk of human error that could threaten to derail an otherwise sound operation. Compliance automation facilitates a repetitive, easily monitored and managed set of workflows, gathering data in one single platform and exposing potential issues so they can be addressed before they become a serious problem.

To see for yourself how Ayehu’s automation and orchestration platform can help streamline compliance and just about every other area of your business operations, click here.

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5 Ways Intelligent Automation Can Help You Dominate Your Industry

5 Ways Intelligent Automation Can Help You Dominate Your IndustryAccording to a recent report from Forrester Research, organizations that embrace automation won’t just succeed. They will absolutely dominate their respective industries. Once a relatively futuristic concept, these days just about every business benefits from automation in some way. Ever set or receive an out-of-office reply? That’s automation – albeit in its simplest form.

Many companies, however, have taken automation several steps further by offering self-service options, adopting chatbot technology and using other forms of next generation artificial intelligence (AI). The exciting news is that the true potential of intelligent automation has yet to be realized. And those businesses that jump onboard today will inevitably be at the forefront on innovation tomorrow.

Here are five ways intelligent automation can help develop a savvy, innovative and more agile organization.

Boost productivity, employee morale and retention.

Intelligent automation isn’t designed to eliminate humans from the workplace. Rather, its purpose is to augment their capabilities. When the tedious, repetitive and mundane components of day-to-day work are shifted from human to machine, productivity naturally rises. Meanwhile, employees are freed up to perform more creative and meaningful work. And when people can spend their time on the aspects of their jobs that are interesting and rewarding, satisfaction and retention levels also go up.

Streamline inefficient business processes.

Nothing kills a company’s chance of growth quite like inefficiency. Wasted time equates to wasted money and – more importantly – missed opportunities. Businesses that are overwhelmed by chaotic, disorganized processes and workflows can turn things around with intelligent automation. Instead of spending hours manually keeping track of work that needs to be done (and backtracking to fix things that inevitably go wrong), employees can apply their critical thinking skills to more important key initiatives, such as utilizing data to develop more advanced business strategies.

Increase visibility.

Organizations with business leaders that know precisely where they stand in terms of project status updates and budgets are in a much better position to succeed than those with management that’s constantly feeling around in the dark. That’s another area where intelligent automation can help. When reporting is made easy and incredibly accurate, upper management can enjoy much greater visibility into what’s going on at any given moment. Furthermore, with machine learning capabilities, leaders can get high-level, data-driven decision support to help them guide the organization in the right direction.

Enhance customer experience.

When employees no longer have to spend their time performing manual tasks and workflows, they can devote more of their effort to the needs of customers. And in today’s digital age, service has become the true differentiator. Thanks to intelligent automation, companies can shift their resources from fielding requests to developing creative solutions to address unresolved issues. This enables companies to deliver even better service to their customers, solidifying their position as trusted industry leaders.

Drive faster, more sustainable growth.

When it comes to scaling an enterprise, intelligent automation can be the solution – not only to achieving the set objectives, but doing so faster. As soon as a company determines new ways of working that deliver better results, they can then automate those things. This causes a sort of snowball effect, driving exponential growth that is sustainable for the long-term. While other businesses are simply getting by, those that are leveraging automation will be leaps and bounds ahead.

Curious about how intelligent automation can help your organization? Check out our free eBook below, or take Ayehu for a test drive to experience the power of next generation, AI-powered automation today!

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5 Tangible Benefits Intelligent Process Automation Brings to the Table

5 Tangible Benefits Intelligent Process Automation Brings to the TableIn terms of disruptive technology, intelligent process automation has gained tremendous ground. In fact, according to Statista, more than half of business leaders today say they expect to implement automation in the coming years. And for good reason. While technologies like traditional workload automation, cloud computing and Software-as-a-Service (SaaS) reduce costs and provide the flexibility to perform routine tasks and workflows, artificial intelligence (AI) brings these benefits to a whole new level with the capability of performing tasks that normally require human intelligence.

Intelligent process automation software enables businesses to perform much more diverse and complex activities without the need for human intervention. Furthermore, thanks to machine learning algorithms, this type of platform is capable of learning and improving entirely on its own based on data from past experience. Artificial intelligence can also provide valuable insight and decision support for management. But how does all of this translate into actual, tangible return on investment? Let’s take a look.

Time and Money Savings

When a good portion of business processes are shifted from human to machine, the operation runs far more efficiently. Work is performed faster and more accurately, which equates to greater productivity and higher service levels. Fewer man hours results in tremendous savings for the organization. (In one recent case study, one global enterprise slashed man hours by 1,500 in less than a year simply by adopting intelligent process automation. That reduction resulted in an overall savings of nearly $500k.)

Competitive Advantage

Staying a step ahead of the competition is the key to success – especially in today’s global marketplace. Every company is chasing digital transformation and hoping to claim their spot at the head of the pack in their respective industry. The use of intelligent process automation can facilitate this transformation, not only be streamlining processes, but by empowering human workers.

When the mundane tasks and workflows no longer require human input, employees are able to apply their skills, time and effort toward more important business initiatives. The freedom to be creative breeds innovation which can provide the competitive advantage companies are striving for.

Agility

The ebb and flow of business has long been a challenge for organizational leaders. Scaling up as needed based on sudden changes in market demand is not only difficult, but it’s also quite costly. Conversely, in situations when finances are lean, such as during economic recessions, the ability to maintain an expected level of production on a limited budget is incredibly problematic.

The deployment of intelligent process automation resolves both of these issues by enabling businesses to scale up or down at a moment’s notice. Seasonal or other business influxes can be met seamlessly thanks to the ability of software robots to take on some of the workload. And when it comes time to tighten the belt, automation can help skeleton crews operate as if they were fully staffed. Every business leader understands the importance of agility like this.

Reduced Downtime

Another way intelligent process automation can deliver tangible benefits to a company is through improved system operability. According to Gartner, the average cost of IT downtime is $5,600 per minute. Due to variations in how businesses operate, Gartner analyst Andrew Lerner estimates that on the low end, downtime can cost as much as $140k per hour, while at the high end, can run upwards of $540k per hour.

Regardless of which end of the spectrum a business happens to fall on, system outages can be, without question, downright disastrous. Enter intelligent process automation and suddenly there’s an army of robots monitoring the infrastructure 24 hours a day, 7 days a week, 365 days a year. Furthermore, artificial intelligence is capable of identifying threats that could take days, weeks or longer for humans to spot. When incidents can be pinpointed quickly and the platform itself is capable of addressing and remediating those issues, downtime can be dramatically reduced and, in many cases, prevented altogether.

Decision Support

Because intelligent process automation is powered by AI and machine learning, it is inherently capable of analyzing massive amounts of data and extracting value. Furthermore, AI-powered automation can then turn that data into actionable insights that can be utilized by business leaders to make better decisions.

Incorporating advanced business automation technology into the mix enables the analysis of overall organizational performance. With these intelligent analytics, business leaders can more effectively identify and implement the right approaches to achieve improved performance over the long-term.

Could your organization benefit from any of the above? If so, adopting intelligent process automation should be on your list of priorities. Get a jump start by taking Ayehu for a test drive today.

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3 Tasks Every Service Desk Should be Automating

3 Tasks Every Service Desk Should be AutomatingAnyone who has had the pleasure of working the service desk is familiar with the “Monday Morning Blues.” You know….when you come into the office to find a huge queue of tickets waiting for you – a queue that’s growing by the minute. Sadly, this scenario is the norm for many service desks. Even worse – these already resource-strapped departments face the daunting task of manually tagging,  categorizing and prioritizing those tickets by hand. That’s where service desk automation comes into play.

With the right tools and technology, automating routine help desk tasks is easy – from assigning tickets to appropriate team members to processing others electronically to tracking response metrics and more. Not only will service desk automation save your company tremendous man hours, which will improve your bottom line, but it’ll boost employee morale, helping with retention and creating an environment that breeds innovation.

Not sure where to start? Let’s take a look at a few key workflows through which service desk automation can produce immediate, measurable returns.

Processing incoming tickets

Think back to the days of telephone switchboards. One or a few individuals would have to sit there, manually answering incoming calls and re-routing them to the appropriate person. It wasn’t an efficient process by any stretch of the imagination.

Yet, the modern-day help desk is still set up much the same way, with support personnel tasked with going through each incoming ticket, assessing it and determining which person or department should be tapped for further action. It’s time consuming, inefficient and far too easy for things to slip through the cracks.

With service desk automation, software robots handle all incoming requests, automatically evaluating, prioritizing and assigning them to the appropriate party for processing. With smart automation, most, if not all of the incoming requests can actually be resolved without the need for human intervention.

Furthermore, integrations with existing systems and platforms, such as SolarWinds, ServiceNow and Cherwell, is also possible, streamlining the entire IT help desk environment.

Centralizing ticket metrics

Most help desks are measured by things like average response time and mean time to resolution. Obviously the goal is to deliver as close to 100% service as possible in the most timely and efficient manner possible. But tracking those metrics can become just as cumbersome as actually handling the tickets themselves.

With the right service desk automation platform, you can easily view and track all of your defined metrics in one central dashboard. Customized views can provide access to the data that’s relevant to each individual or team. For instance, front line managers can easily assess how team members performing in real-time while high-level executives can gain a broader overview.

Mobile ticket management

In today’s mobile age, the service desk no longer exists as a physical entity. Tickets will inevitably come in while the appropriate party is away from his or her desk or not logged in. In these instances, how can the help desk avoid costly bottlenecks and delays?

Quality service desk automation software removes the proverbial chains from the traditional help desk setup, making it possible for anyone, anywhere to receive and respond to notifications and escalations. So, when the server goes down at 2am, the person designated to handle the situation will be instantly notified via text and able to take appropriate action immediately.

Not only does service desk automation minimize downtime and speed mean time to resolution, but because it’s mobile-friendly, IT teams enjoy much more freedom and flexibility – the likes of which would have been virtually unheard of just a few years ago.

If you manage or even just work for a help desk that is still operating under manual operations, the time to take action and turn things around is now. Get started with a free, interactive demo and experience the Next Generation of IT Automation and Orchestration for yourself!

IT Process Automation Survival Guide

Benefits and Challenges of Intelligent Automation

Benefits and Challenges of Intelligent AutomationIntelligent automation isn’t going anywhere. In fact, 86% of global business leaders recently surveyed believe that in order to stay ahead in their given fields, their organizations must deploy IA in the next five years. Another survey by Gartner found that 42% of CEOs have already begun the process of digital transformation and 56% already reported gains after implementing automation.

Unfortunately, while the majority of business leaders do recognize the increasing importance of adopting intelligent automation, many are being held back by certain challenges. Let’s take a closer look at some of the most valuable benefits of IA technology and the challenges that could be impeding progress.

Benefits of Intelligent Automation

The business advantages to adopting intelligent automation are almost too many to list. For the purposes of this post, however, we’ll share the high-level benefits – that is, the ones that are likely to produce the fastest wins and the biggest ROI.

Intelligent automation technology can effectively enable organizations to:

  • Reduce labor costs
  • Address the skills gap
  • Facilitate leaner, more cost-efficient operations
  • Process much larger volumes of complex data
  • Achieve speed and accuracy beyond what human workers are capable of

Challenges of Intelligent Automation

So, what’s standing in the way? With the vast majority of high-level business leaders acknowledging the critical importance of intelligent automation in facilitating digital transformation, why is it taking them so long to actually pull the trigger?

Well, as it turns out, there are a number of hindrances to IA adoption, the most common being:

  • Lack of skilled manpower
  • Difficulty training/reskilling employees
  • Issues integrating with legacy systems
  • Resistance from human workers
  • Increased cybersecurity threats

Ironically, it’s intelligent automation that could provide the solution to most of these challenges. For instance, by augmenting the human workforce with artificial intelligence, smaller teams can do more with less, eliminating the need to hire additional IA-skilled staff.

Meanwhile, incorporating IA into the cybersecurity process enables security teams to “fight fire with fire,” hitting back at attackers using the same (or better) advanced technology that is being used against them to defend and protect against breaches.

And with the right IA platform, integration with legacy systems is simple and seamless. Finally, when human workers begin to recognize that artificial intelligence is here to make their lives easier as opposed to making them redundant (not to mention all the new and exciting opportunities it presents), fear and resistance will become a thing of the past.

Conclusion

At the end of the day, while there are certainly challenges, the benefits of implementing intelligent automation exceed those challenges by a long shot. In fact, in most cases, those perceived roadblocks can be overcome not in spite of, but rather as a result of IA adoption.

If you are among those business leaders who are holding back on embracing intelligent automation but are ready to dip your toe in the water, we recommend scheduling a free, interactive demo. Take Ayehu for a test drive today and experience for yourself the power of intelligent automation.

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Should you hire a Chief Automation Officer?

If you were to ask any high-level executive about IT, you would almost always receive an answer that centers around the need for innovation. But while most in leadership roles openly profess the importance of innovating, getting them to actually free up the resources and make the necessary investments is much more challenging. This is where automation comes into play, and the aptly named Chief Automation Officer is leading this charge.

Business Benefits of CAO

A surprising number of enterprises are now recognizing the many benefits employing automation can afford, and not just in terms of IT. Nowadays, companies of every size, structure and industry are leveraging automation technology to streamline everything from routine tasks to complex workflows, cyber-security incident response and even self-service support. For those forward-thinking organizations desiring to harness the power of intelligent automation as an overarching business objective, having a central point of contact to organize, oversee and optimize the entire process is strongly recommended.

Challenges and Barriers

For most companies, implementation of automation typically occurs at the department level – at least in the beginning. Because IT is naturally open to and comfortable with such technological advances and innovative concepts, this is the area where most organizations choose to introduce automation. One of the downsides to this is that without the right leadership involvement, IT tends to “own” the process, which can lead to isolation and silos, or as Gartner deems them, “islands of automation.” These “islands” are counterproductive and costly, actually hindering efficiency.

Recent studies have revealed that this lack of a holistic viewpoint has become one of the biggest obstacles of a successful automation strategy. Simply put, ad-hoc automation leads to fragmented operations. This reality has paved the way for the rise of the Chief Automation Officer (CAO) whose goal is to identify the many islands of automation that exist across the organization and effectively connect them. This role is designed to act as a liaison between IT and other key business strategies to develop, implement and manage a more cohesive, efficient enterprise environment.

An Innovative Approach

For obvious reasons, the Chief Automation Officer does not manually work toward these goals, but rather proactively identifies, assesses and leverages the latest in intelligent automation technology, powered by AI and machine learning. The appropriate tools will be implemented to streamline not only IT operations, but as many other offices, departments and teams across the entire organization as possible. Instead of siloed automation, the CAO works toward the overarching goal of achieving unity and cohesion.

Beyond the technology piece of the puzzle, the Chief Automation Officer is also typically tasked with helping to achieve greater human resource allocation. By assessing the company’s needs as a whole instead of just interdepartmentally, the CAO can determine how best to utilize manpower, strategically and systematically implementing automation across the entire enterprise to eliminate costly bottlenecks and dramatically improve workforce productivity.

The Ideal Balance

It should be noted that the CAO’s purpose is not to replace workers with robots, but rather supply the available tools to make the jobs of humans easier and more efficient. As a result, human-centric automation facilitates a significant shift of manual, repetitive tasks and workflows from human to machine, freeing up knowledge workers to focus their valuable skills on more business-critical tasks and projects, hence achieving greater innovation.

In reality, at least for the time being, not every organization will require a designated Chief Automation Officer. However, as we continue to drive forward, embracing and employing the many advances that technology has in store, this need will continue to grow.

Could your company benefit from a CAO? Perhaps the best place to begin is with the right tool. Get started with a free product demo of Ayehu and see for yourself how automation can bring your business to the next level.

EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)

Could These 3 Workflow Problems Be Crippling Your Company’s Performance Management?

Could These 3 Workflow Problems Be Crippling Your Company’s Performance Management?Effective performance management is high on the list of objectives for business leaders, regardless of department or industry. The primary purpose is to create and maintain an internal work environment where employees can perform at their very best. This requires supplying employees with everything they need to do their jobs effectively, creating a positive corporate culture and limiting hindrances to productivity as much as possible.

Unfortunately, many organizations struggle in this area due in large part to the presence of certain barriers to success. Let’s take a closer look at three such barriers that might just be hindering your own performance management process and how workflow automation can help turn things around.

Time-Consuming Paper-Based Processes

Problem: It’s time to review your employees’ annual performance, but there’s a lot more involved than simply sitting down and having a conversation. There are often several different contributing parties to consider. Not only is handling this on paper tedious and time-consuming, but having to pass physical documents from person to person and wait for their input is cumbersome and can cause frustrating delays.

Solution: Shift to a paperless process where online documents are accessed, shared and completed electronically. Add workflow automation into the mix to complete repetitive, pre-programmable sections of required forms and documentation and leverage technology to ensure that the process flows smoothly. The appropriate parties can be notified when it’s their turn to add to the review or sign off on the document. This saves time and creates a more efficient process for everyone.

Poor Communication

Problem: The purpose of ongoing performance management is to provide the appropriate feedback and guidance to enable employees to address and improve their professional performance in a timely, effective manner. This is why reviews are done at least annually, but sometimes more frequently. The problem that often arises, however, is in notification of review status. When management isn’t adequately informed that it’s time, reviews can be delayed and bottlenecks can occur. Likewise, poor communication can lead to last-minute, ill-prepared reviews that are of little use to the employee.

Solution: Workflow automation can be used to automatically schedule performance reviews, set and issue reminders when input or documents are due and follow-up accordingly. The review can even be automatically added to the manager’s calendar as well as the employee’s and any other relevant party. This will keep everyone in the loop and on schedule for a timely and more effective review process.

Lack of Visibility Due to Silos

Problem: The performance management process involves more than just letting an employee know how he or she is doing. It interfaces with multiple departments, including payroll. What happens when a review results in a pay increase, but come payday, the raise still hasn’t been implemented? There needs to be a seamless flow of information amongst related departments to ensure that everything moves along the pipeline quickly and efficiently. Otherwise, the result is frustration across the board.

Solution: Workflow automation can link disparate systems and create a centralized place where relevant data can be viewed as needed. Any information that needs to be transferred can all be accessed and verified without having to log into multiple systems and communicate between departments. This ensures that nobody misses out on their hard-earned rewards.

These are just a few of the many ways workflow automation can improve and enhance the performance management process. Beyond streamlining the review process, workflow automation can help you automate a broad spectrum of other HR-related functions, including employee onboarding. With a platform like Ayehu, you can automate, orchestrate and optimize all of your business processes to drive better outcomes and greater success.

IT Process Automation Survival Guide

Legacy Systems Slowing You Down? How Intelligent Automation Can Help

How to Recover from a Ransomware AttackThere are few things an IT executive dreads more than having to replace an outdated legacy system. You know…those ancient programs that hold some of (if not all of) the organization’s critical, “can’t survive without” data. The reality for many companies is that these legacy systems remain the foundation from which all business processes function. Unfortunately, as these systems become increasingly challenging to manage and are no longer capable of meeting the changing demands of customers, they become a much bigger concern. Thankfully, with intelligent automation, replacing them entirely is no longer the only option.

Depending on the overall scale of an organization’s legacy systems, replacing outdated technology with newer, better systems can take months or sometimes even years. Add to this the increasing pressure to ensure a seamless and error-free data migration. Finally, and perhaps most importantly, customers and employees alike must be able to access the systems they need just as they normally would even while the replacement is occurring. One IT executive in the banking industry likened the replacement of legacy systems to “changing the engine on a Boeing 747 while still in flight.” In other words, it’s incredibly difficult and a monumental task to say the least.

In the past, replacing entire legacy systems could be avoided (along with the astronomical costs associated with such a feat) by offshoring or outsourcing. Unfortunately, this is not always feasible, especially for companies that have a significant number of users. Intelligent automation provides the ideal solution to legacy problems, regardless of business size or industry. Here’s why.

It’s fast.

Let’s say a competitor of yours has come out with a new and improved feature to serve customers that your legacy systems unfortunately do not have the capacity to support. Rather than scramble to find a solution and waste valuable time in the interim, intelligent automation can help bridge the gap, either temporarily or as a long-term solution. Considering the fact that the legacy replacement process typically takes years to complete, automation powered by AI provides a much faster solution, allowing your company to remain competitive at all times.

It’s more secure.

One of the biggest downsides to outsourcing is the loss of control and subsequent increased data security risk associated with giving up that control. Because intelligent automation is an in-house solution, all of your sensitive data remains in the full possession of your IT department. This makes it an inherently more secure option. Additionally, unlike offshoring, with intelligent automation you can easily scale up or down at a moment’s notice based on need.

It’s affordable.

The reality is, many organizations have been built upon old systems that date back to the 70s and 80s. For many, these ancient relics are simply too expensive to replace. Intelligent automation provides an affordable alternative, allowing businesses with any budget to break the chains that once bound them to their outdated systems. This opens up the doors to virtually limitless possibilities.

Obviously there are certain limits to how much intelligent automation can revitalize legacy systems. For instance, this type of technology cannot actually alter outdated systems. It can, however, serve as an interim solution unless and until a full replacement becomes necessary. For many organizations – particularly those that do not have the means or resources to completely dismantle and replace their existing infrastructure, intelligent automation is well worth considering.

Experience it for yourself with a live product demo.

eBook: 10 time consuming tasks you should automate

The Role of Workflow Automation in Digital Transformation

The Role of Workflow Automation in Digital TransformationThe digital era has opened many doors to businesses in terms of technology. These days, new tech is not only widely available, but it’s also far more affordable than it was even just a decade ago. With this increased access, many organizations have set forth on the path to digital transformation with technology as their primary focus. In reality, however, it’s people and the processes they are empowered with that will lead to true transformation. And it’s intelligent workflow automation that will unlock the power of your employees. Here’s how.

Overcoming Barriers to Digital Transformation

Forward-thinking business leaders recognize that in order to remain competitive, they must continuously evolve their culture, processes, procedures and technology. Accomplishing this successfully is no easy feat.  And despite the fact that 83% of IT decision makers say workflow automation is “essential” to digital transformation, a surprising number of manual processes still remain.

The truth is, even the most dedicated IT teams cannot possibly manage to optimize the thousands upon thousands of processes that are occurring across the business. As a result, only certain processes get prioritized for automation, which means only select users experience the benefits. This is particularly true at the enterprise level.

For instance, the workflows most critical to keeping the C-Suite operating efficiently may be automated while line of business workers in other departments, such as human resources, marketing and finance are left in the dark. This results in a remarkable number of inefficiencies across the organization.

Providing these LOB workers with access to an intelligent automation platform eliminates these inefficiencies. Users can automation and orchestrate processes that are most relevant to them, eliminating manual processes and thereby optimizing their workflows.

Deploying Workflow Automation Across the Enterprise

The key to enterprise-wide adoption of workflow automation is that it must be trusted by your IT team and accessible enough to be used across the entire line of business. If IT has to waste hours of their busy day writing code, the automation project will just become another point of contention. This, coupled with the need for LOB accessibility, makes no-code solutions the best choice.

With an intelligent workflow automation and orchestration platform like Ayehu provide this enhanced accessibility. And since the technology requires no coding and features a drag-and-drop design, workflows can be built and deployed in minutes, making life easier for the IT department and improving the experience for LOB users.

No-Code Intelligent Solutions for Workflow Automation

At Ayehu, we believe that every business user should be able to benefit from workflow automation. By leveraging a solution like ours, enterprises can unlock the power of their workforce, empowering users to optimize and innovate. Workflow automation, powered by artificial intelligence and machine learning, can become the catalyst for change and the next step in the journey that leads your organization to true digital transformation.

Want to experience intelligent workflow automation for yourself? Take Ayehu for a test drive today!

eBook: 10 time consuming tasks you should automate
 

Want to attract and retain top IT security talent? Here’s how.

Want to hire and retain top IT security talent? Here's how.As any IT leader will acknowledge, attracting top talent is only half the battle. It’s keeping them on that’s the real challenge. And with an average employee tenure of only about 3 years, it’s a serious concern for many organizations across the globe. Add in the complex, fast paced and highly stressful role of IT security and you’ve got quite the conundrum. So, what’s the secret? How can you do things differently so that your company remains as safe as possible from cyber-attacks while your talented employees stay on for the long haul? Here are 7 tips to point you in the right direction.

Keep them challenged. The last thing you want is for your IT security personnel to become bored and stagnant in their current positions. Avoid this by investing in ongoing training, setting up mentoring programs, and offering opportunities to learn about and master new strategies and technologies. The more you keep your IT security employees engaged and involved, the less likely they’ll be to look elsewhere.

Rotate project time. Being stuck on the same project day in and day out can lead to fatigue and frustration. Consider rotating employees onto various IT security projects so that they don’t feel stuck. This will provide exposure to and the opportunity to learn about new skills and also open up the door to be able to approach long-term projects from differing perspectives – both of which can benefit your organization.

Give them the tools they need. These days, keeping up with the onslaught of cyber-attacks is nothing short of exhausting. Don’t leave your IT security personnel out to dry by making them handle this monumental task manually. Arm them with the technology they need to do their jobs better, faster, more efficiently and more effectively, such as automated incident response.

Provide a safe place to vent. Without question, the job of keeping an entire organization safe from the potentially devastating financial and reputational damage a successful breach can have is incredibly stressful. Additionally, IT security personal often feel tense due to the amount of classified and confidential information they are entrusted with. Provide an opportunity and a secure avenue for these employees to vent their feelings.

Encourage time off. Everybody needs a little down time, but given the fast-paced and highly stressful field of IT security, these employees could probably use some time off more than anyone else in your organization. This is where technology can help. By automating a good portion of tasks and leveraging the cloud to embrace more flexibility, your team can take the much needed time off they deserve without the company feeling any negative impact.

Use realistic metrics to measure success. One of the biggest reasons IT security professionals find themselves dissatisfied at work is because they feel they aren’t being adequately recognized. This is often due to a lack of clear and specific metrics for success. Management should set realistic expectations, communicate openly and routinely measure progress. Good work should be rewarded and areas of improvement identified and addressed in a positive, productive way.

Empower them. If your employees feel that their only option is to come in every day and put in 8-10 hours of labor, they’re not going to develop any kind of connection or loyalty to your organization. On the other hand, if they know that the work they do plays a direct role in the “big picture” and that their achievements are tied into the company’s overall success, they’ll be much more plugged in, which means they’re more likely to stay on for the long haul. Empower them by inviting ideas and encouraging autonomy.

Are you doing enough to keep your IT security personnel satisfied, engaged and plugged in? If not, you could be facing higher turnover, which can negatively impact your company’s bottom line and also leave you more vulnerable to dangerous cyber-attacks. By implementing the above tips, you’ll create a more positive work environment that fosters longevity. Happy employees will work harder to ensure that your organization remains strong, secure and successful.

eBook: 5 Reasons You Should Automate Cyber Security Incident Response