Should you hire a Chief Automation Officer?

If you were to ask any high-level executive about IT, you would almost always receive an answer that centers around the need for innovation. But while most in leadership roles openly profess the importance of innovating, getting them to actually free up the resources and make the necessary investments is much more challenging. This is where automation comes into play, and the aptly named Chief Automation Officer is leading this charge.

Business Benefits of CAO

A surprising number of enterprises are now recognizing the many benefits employing automation can afford, and not just in terms of IT. Nowadays, companies of every size, structure and industry are leveraging automation technology to streamline everything from routine tasks to complex workflows, cyber-security incident response and even self-service support. For those forward-thinking organizations desiring to harness the power of intelligent automation as an overarching business objective, having a central point of contact to organize, oversee and optimize the entire process is strongly recommended.

Challenges and Barriers

For most companies, implementation of automation typically occurs at the department level – at least in the beginning. Because IT is naturally open to and comfortable with such technological advances and innovative concepts, this is the area where most organizations choose to introduce automation. One of the downsides to this is that without the right leadership involvement, IT tends to “own” the process, which can lead to isolation and silos, or as Gartner deems them, “islands of automation.” These “islands” are counterproductive and costly, actually hindering efficiency.

Recent studies have revealed that this lack of a holistic viewpoint has become one of the biggest obstacles of a successful automation strategy. Simply put, ad-hoc automation leads to fragmented operations. This reality has paved the way for the rise of the Chief Automation Officer (CAO) whose goal is to identify the many islands of automation that exist across the organization and effectively connect them. This role is designed to act as a liaison between IT and other key business strategies to develop, implement and manage a more cohesive, efficient enterprise environment.

An Innovative Approach

For obvious reasons, the Chief Automation Officer does not manually work toward these goals, but rather proactively identifies, assesses and leverages the latest in intelligent automation technology, powered by AI and machine learning. The appropriate tools will be implemented to streamline not only IT operations, but as many other offices, departments and teams across the entire organization as possible. Instead of siloed automation, the CAO works toward the overarching goal of achieving unity and cohesion.

Beyond the technology piece of the puzzle, the Chief Automation Officer is also typically tasked with helping to achieve greater human resource allocation. By assessing the company’s needs as a whole instead of just interdepartmentally, the CAO can determine how best to utilize manpower, strategically and systematically implementing automation across the entire enterprise to eliminate costly bottlenecks and dramatically improve workforce productivity.

The Ideal Balance

It should be noted that the CAO’s purpose is not to replace workers with robots, but rather supply the available tools to make the jobs of humans easier and more efficient. As a result, human-centric automation facilitates a significant shift of manual, repetitive tasks and workflows from human to machine, freeing up knowledge workers to focus their valuable skills on more business-critical tasks and projects, hence achieving greater innovation.

In reality, at least for the time being, not every organization will require a designated Chief Automation Officer. However, as we continue to drive forward, embracing and employing the many advances that technology has in store, this need will continue to grow.

Could your company benefit from a CAO? Perhaps the best place to begin is with the right tool. Get started with a free product demo of Ayehu and see for yourself how automation can bring your business to the next level.

EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)

Could These 3 Workflow Problems Be Crippling Your Company’s Performance Management?

Could These 3 Workflow Problems Be Crippling Your Company’s Performance Management?Effective performance management is high on the list of objectives for business leaders, regardless of department or industry. The primary purpose is to create and maintain an internal work environment where employees can perform at their very best. This requires supplying employees with everything they need to do their jobs effectively, creating a positive corporate culture and limiting hindrances to productivity as much as possible.

Unfortunately, many organizations struggle in this area due in large part to the presence of certain barriers to success. Let’s take a closer look at three such barriers that might just be hindering your own performance management process and how workflow automation can help turn things around.

Time-Consuming Paper-Based Processes

Problem: It’s time to review your employees’ annual performance, but there’s a lot more involved than simply sitting down and having a conversation. There are often several different contributing parties to consider. Not only is handling this on paper tedious and time-consuming, but having to pass physical documents from person to person and wait for their input is cumbersome and can cause frustrating delays.

Solution: Shift to a paperless process where online documents are accessed, shared and completed electronically. Add workflow automation into the mix to complete repetitive, pre-programmable sections of required forms and documentation and leverage technology to ensure that the process flows smoothly. The appropriate parties can be notified when it’s their turn to add to the review or sign off on the document. This saves time and creates a more efficient process for everyone.

Poor Communication

Problem: The purpose of ongoing performance management is to provide the appropriate feedback and guidance to enable employees to address and improve their professional performance in a timely, effective manner. This is why reviews are done at least annually, but sometimes more frequently. The problem that often arises, however, is in notification of review status. When management isn’t adequately informed that it’s time, reviews can be delayed and bottlenecks can occur. Likewise, poor communication can lead to last-minute, ill-prepared reviews that are of little use to the employee.

Solution: Workflow automation can be used to automatically schedule performance reviews, set and issue reminders when input or documents are due and follow-up accordingly. The review can even be automatically added to the manager’s calendar as well as the employee’s and any other relevant party. This will keep everyone in the loop and on schedule for a timely and more effective review process.

Lack of Visibility Due to Silos

Problem: The performance management process involves more than just letting an employee know how he or she is doing. It interfaces with multiple departments, including payroll. What happens when a review results in a pay increase, but come payday, the raise still hasn’t been implemented? There needs to be a seamless flow of information amongst related departments to ensure that everything moves along the pipeline quickly and efficiently. Otherwise, the result is frustration across the board.

Solution: Workflow automation can link disparate systems and create a centralized place where relevant data can be viewed as needed. Any information that needs to be transferred can all be accessed and verified without having to log into multiple systems and communicate between departments. This ensures that nobody misses out on their hard-earned rewards.

These are just a few of the many ways workflow automation can improve and enhance the performance management process. Beyond streamlining the review process, workflow automation can help you automate a broad spectrum of other HR-related functions, including employee onboarding. With a platform like Ayehu, you can automate, orchestrate and optimize all of your business processes to drive better outcomes and greater success.

IT Process Automation Survival Guide

Legacy Systems Slowing You Down? How Intelligent Automation Can Help

How to Recover from a Ransomware AttackThere are few things an IT executive dreads more than having to replace an outdated legacy system. You know…those ancient programs that hold some of (if not all of) the organization’s critical, “can’t survive without” data. The reality for many companies is that these legacy systems remain the foundation from which all business processes function. Unfortunately, as these systems become increasingly challenging to manage and are no longer capable of meeting the changing demands of customers, they become a much bigger concern. Thankfully, with intelligent automation, replacing them entirely is no longer the only option.

Depending on the overall scale of an organization’s legacy systems, replacing outdated technology with newer, better systems can take months or sometimes even years. Add to this the increasing pressure to ensure a seamless and error-free data migration. Finally, and perhaps most importantly, customers and employees alike must be able to access the systems they need just as they normally would even while the replacement is occurring. One IT executive in the banking industry likened the replacement of legacy systems to “changing the engine on a Boeing 747 while still in flight.” In other words, it’s incredibly difficult and a monumental task to say the least.

In the past, replacing entire legacy systems could be avoided (along with the astronomical costs associated with such a feat) by offshoring or outsourcing. Unfortunately, this is not always feasible, especially for companies that have a significant number of users. Intelligent automation provides the ideal solution to legacy problems, regardless of business size or industry. Here’s why.

It’s fast.

Let’s say a competitor of yours has come out with a new and improved feature to serve customers that your legacy systems unfortunately do not have the capacity to support. Rather than scramble to find a solution and waste valuable time in the interim, intelligent automation can help bridge the gap, either temporarily or as a long-term solution. Considering the fact that the legacy replacement process typically takes years to complete, automation powered by AI provides a much faster solution, allowing your company to remain competitive at all times.

It’s more secure.

One of the biggest downsides to outsourcing is the loss of control and subsequent increased data security risk associated with giving up that control. Because intelligent automation is an in-house solution, all of your sensitive data remains in the full possession of your IT department. This makes it an inherently more secure option. Additionally, unlike offshoring, with intelligent automation you can easily scale up or down at a moment’s notice based on need.

It’s affordable.

The reality is, many organizations have been built upon old systems that date back to the 70s and 80s. For many, these ancient relics are simply too expensive to replace. Intelligent automation provides an affordable alternative, allowing businesses with any budget to break the chains that once bound them to their outdated systems. This opens up the doors to virtually limitless possibilities.

Obviously there are certain limits to how much intelligent automation can revitalize legacy systems. For instance, this type of technology cannot actually alter outdated systems. It can, however, serve as an interim solution unless and until a full replacement becomes necessary. For many organizations – particularly those that do not have the means or resources to completely dismantle and replace their existing infrastructure, intelligent automation is well worth considering.

Experience it for yourself with a live product demo.

eBook: 10 time consuming tasks you should automate

The Role of Workflow Automation in Digital Transformation

The Role of Workflow Automation in Digital TransformationThe digital era has opened many doors to businesses in terms of technology. These days, new tech is not only widely available, but it’s also far more affordable than it was even just a decade ago. With this increased access, many organizations have set forth on the path to digital transformation with technology as their primary focus. In reality, however, it’s people and the processes they are empowered with that will lead to true transformation. And it’s intelligent workflow automation that will unlock the power of your employees. Here’s how.

Overcoming Barriers to Digital Transformation

Forward-thinking business leaders recognize that in order to remain competitive, they must continuously evolve their culture, processes, procedures and technology. Accomplishing this successfully is no easy feat.  And despite the fact that 83% of IT decision makers say workflow automation is “essential” to digital transformation, a surprising number of manual processes still remain.

The truth is, even the most dedicated IT teams cannot possibly manage to optimize the thousands upon thousands of processes that are occurring across the business. As a result, only certain processes get prioritized for automation, which means only select users experience the benefits. This is particularly true at the enterprise level.

For instance, the workflows most critical to keeping the C-Suite operating efficiently may be automated while line of business workers in other departments, such as human resources, marketing and finance are left in the dark. This results in a remarkable number of inefficiencies across the organization.

Providing these LOB workers with access to an intelligent automation platform eliminates these inefficiencies. Users can automation and orchestrate processes that are most relevant to them, eliminating manual processes and thereby optimizing their workflows.

Deploying Workflow Automation Across the Enterprise

The key to enterprise-wide adoption of workflow automation is that it must be trusted by your IT team and accessible enough to be used across the entire line of business. If IT has to waste hours of their busy day writing code, the automation project will just become another point of contention. This, coupled with the need for LOB accessibility, makes no-code solutions the best choice.

With an intelligent workflow automation and orchestration platform like Ayehu provide this enhanced accessibility. And since the technology requires no coding and features a drag-and-drop design, workflows can be built and deployed in minutes, making life easier for the IT department and improving the experience for LOB users.

No-Code Intelligent Solutions for Workflow Automation

At Ayehu, we believe that every business user should be able to benefit from workflow automation. By leveraging a solution like ours, enterprises can unlock the power of their workforce, empowering users to optimize and innovate. Workflow automation, powered by artificial intelligence and machine learning, can become the catalyst for change and the next step in the journey that leads your organization to true digital transformation.

Want to experience intelligent workflow automation for yourself? Take Ayehu for a test drive today!

eBook: 10 time consuming tasks you should automate
 

Want to attract and retain top IT security talent? Here’s how.

Want to hire and retain top IT security talent? Here's how.As any IT leader will acknowledge, attracting top talent is only half the battle. It’s keeping them on that’s the real challenge. And with an average employee tenure of only about 3 years, it’s a serious concern for many organizations across the globe. Add in the complex, fast paced and highly stressful role of IT security and you’ve got quite the conundrum. So, what’s the secret? How can you do things differently so that your company remains as safe as possible from cyber-attacks while your talented employees stay on for the long haul? Here are 7 tips to point you in the right direction.

Keep them challenged. The last thing you want is for your IT security personnel to become bored and stagnant in their current positions. Avoid this by investing in ongoing training, setting up mentoring programs, and offering opportunities to learn about and master new strategies and technologies. The more you keep your IT security employees engaged and involved, the less likely they’ll be to look elsewhere.

Rotate project time. Being stuck on the same project day in and day out can lead to fatigue and frustration. Consider rotating employees onto various IT security projects so that they don’t feel stuck. This will provide exposure to and the opportunity to learn about new skills and also open up the door to be able to approach long-term projects from differing perspectives – both of which can benefit your organization.

Give them the tools they need. These days, keeping up with the onslaught of cyber-attacks is nothing short of exhausting. Don’t leave your IT security personnel out to dry by making them handle this monumental task manually. Arm them with the technology they need to do their jobs better, faster, more efficiently and more effectively, such as automated incident response.

Provide a safe place to vent. Without question, the job of keeping an entire organization safe from the potentially devastating financial and reputational damage a successful breach can have is incredibly stressful. Additionally, IT security personal often feel tense due to the amount of classified and confidential information they are entrusted with. Provide an opportunity and a secure avenue for these employees to vent their feelings.

Encourage time off. Everybody needs a little down time, but given the fast-paced and highly stressful field of IT security, these employees could probably use some time off more than anyone else in your organization. This is where technology can help. By automating a good portion of tasks and leveraging the cloud to embrace more flexibility, your team can take the much needed time off they deserve without the company feeling any negative impact.

Use realistic metrics to measure success. One of the biggest reasons IT security professionals find themselves dissatisfied at work is because they feel they aren’t being adequately recognized. This is often due to a lack of clear and specific metrics for success. Management should set realistic expectations, communicate openly and routinely measure progress. Good work should be rewarded and areas of improvement identified and addressed in a positive, productive way.

Empower them. If your employees feel that their only option is to come in every day and put in 8-10 hours of labor, they’re not going to develop any kind of connection or loyalty to your organization. On the other hand, if they know that the work they do plays a direct role in the “big picture” and that their achievements are tied into the company’s overall success, they’ll be much more plugged in, which means they’re more likely to stay on for the long haul. Empower them by inviting ideas and encouraging autonomy.

Are you doing enough to keep your IT security personnel satisfied, engaged and plugged in? If not, you could be facing higher turnover, which can negatively impact your company’s bottom line and also leave you more vulnerable to dangerous cyber-attacks. By implementing the above tips, you’ll create a more positive work environment that fosters longevity. Happy employees will work harder to ensure that your organization remains strong, secure and successful.

eBook: 5 Reasons You Should Automate Cyber Security Incident Response

5 Ways Intelligent Automation Is Impacting the Enterprise Today

5 Ways Intelligent Automation Is Impacting the Enterprise TodayWe’ve said it before and we’ll say it again: 2018 is the year of automation. Not only are more decision makers recognizing the tremendous value automation can have for their organizations, but individuals – particularly those in IT – are finally beginning to realize that automation isn’t a threat, it’s an opportunity. Let’s take a look at five tangible ways intelligent automation is changing the game for forward-thinking enterprises everywhere.

Processes

Adoption of intelligent automation provides a great opportunity to revisit existing processes and determine whether or not they’re still relevant. Those that are not should be eliminated and those that are should be optimized. And while automating repeatable processes is a good foundation, a truly intelligent automation policy should run the gambit from IT to internal back-office to customer-facing business processes and everything in between. In other words, it should be pervasive.

Applications

Consumers have become digitized, which means their needs, demands and expectations have changed. To meet those needs, the enterprise much initiate continuous and automated deployments of the appropriate applications and ensure integrated, value-added feature sets. Additionally, internal developers must provision resources in a way that is timely and create environments that are conducive to rapid iterations. Intelligent automation can be leveraged to streamline this as well.

The Workforce

Unlike what many previously believed, automation is not causing significant job loss. In fact, to the contrary, intelligent automation is actually enhancing the workforce in new and exciting ways. Not only are there new roles being created, but intelligent automation has also brought to life the opportunity for existing personnel to retrain and reskill, increasing their own market value in the process. More and more enterprises are looking toward developing their own automation centers of excellence.

Customer Experience

The term customer experience applies not just to the external consumer, but also to the internal employee. Intelligent automation is changing the game for workers, alleviating them of the burden of monotonous, menial work and freeing them up to focus their skills and expertise to more challenging and rewarding business initiatives. As a result, employees are empowered to find innovative ways to serve external customers. Everyone wins.

Security

Cyber criminals utilize automation to carry out their nefarious plans, relentlessly targeted vulnerable entry points whenever and wherever they can be uncovered. The only true way to effectively guard against these attacks is to fight fire with fire – that is, use the same innovative technologies that the hackers are using. Proactive, automated remediation can significantly lesson the likelihood of a successful breach. And for those that do manage to sneak by, intelligent automation can quickly pinpoint, isolate and eradicate the threat, thereby mitigating damages.

It’s safe to say that automation is no longer a trend, nor is it something that’s far off in the distant future. The time to adopt intelligent automation is now, and forward-thinking enterprises across the globe are taking full advantage. Where does your organization stand? Don’t get left behind. Take Ayehu for a test drive today to get started.

Using Intelligent Automation to Crush the Competition

Using Intelligent Automation to Crush the CompetitionAutomation has become a staple in IT operations. Yet, despite its prevalence, many of the automated processes currently being used are antiquated. The fact is, IT infrastructures have evolved substantially over the past decade or so, and continue to do so at a rapid pace. In order to maintain a high degree of integrity, automated processes must also adapt. Adopting more intelligent automation will not only dramatically improve internal operations, but it will position your organization leaps and bounds ahead of your competitors.

What is “intelligent automation?”

Unlike conventional automation tools of the past which were capable only of executing simple, manual and easily defined processes, intelligent automation and orchestration platforms are able to undertake tasks and workflows that are far more complex. Not only is intelligent automation capable of making decisions without the need for human input, but it can also evolve and improve itself over time.

Why is intelligent automation beneficial to IT operations?

IT ops has long been tasked with the overwhelming duty of doing more with less. Today’s IT teams, however, are also being depended on to drive innovation, and at a much more rapid pace than ever before. Intelligent automation facilitates both of these things by streamlining operations and freeing up skilled staff to apply their expertise to more innovative business initiatives. Furthermore, automation is dramatically improving the delivery and integrity of information, which paints IT ops in a positive light.

What are some of the biggest challenges IT ops face today?

Among the many challenges IT operations face in the digital age is the need to increase agility while maintaining as little disruption to existing processes as possible. IT teams must continue to meet (and in many instances exceed) business demand while also looking toward the future and finding newer, better opportunities to grab onto. It’s a delicate balance between meeting the needs of today and anticipating what the needs of tomorrow will be.

Why aren’t more organizations adopting intelligent automation?

Automation in its traditional form has worked well for IT ops, mainly because it can be leveraged on an ad hoc basis, such as with custom scripts and job scheduling. These days, however, things are becoming far more complex, with many different layers of virtualization and applications stacks of varying ages, along with combinations of public and private cloud solutions, all of which must be aggregated to deliver a single, streamlined IT service. In this environment, the concept of integrating intelligent automation can seem overwhelming. The good news is, it’s not nearly as complicated as it may seem.

What’s a good way to get started with intelligent automation?

A great way to introduce intelligent automation into the mix is to start small. Identify the big wins – or those routine, manual and time consuming tasks and workflows that when automated will produce the greatest return on investment quickly. Figure out what your IT operations team is wasting precious time and resources on, and then start deploying robots to do the dirty work. Keep in mind, however, that in order for intelligent automation to truly be beneficial, it must eventually become an integral part of the entire infrastructure. It’s ok to smart small, but make sure you’re working toward the big picture.

Without question, adding intelligence to automation will facilitate far greater productivity and innovation, while simultaneously setting the bar higher in terms of speed and agility for IT operations. Organizations that successfully deploy intelligent automation will easily surpass their competitors who do not, ultimately positioning themselves at the head of the pack.

Where do you want your company to be? Get a jump on the competition and future-proof your business with intelligent automation. Experience it for yourself by taking Ayehu for a test drive today.

eBook: 10 time consuming tasks you should automate

Why Humans and Robots Working Together Will Become Essential for Business Success

Why Humans and Robots Working Together Will Become Essential for Business SuccessIntelligent automation has become one of the most talked about areas of enterprise technology over the past several years. The virtual workforce which was once just a concept has quickly become an integral component of modern business structure.

The technologies behind intelligent automation – AI and machine learning – have already begun delivering significant returns on investment for forward-thinking organizations that have taken a chance and chosen machine over outsourcing. Instead, those companies that want to remain a step ahead of the competition, operating efficiently and at maximum productivity, have found a way to complement and augment their human workforce with a virtual one.

On the flip side, employees that are wise enough to recognize the value that intelligent automation brings to their lives and to the success of their organization are thriving in this melting pot environment. They are freed up to focus their expertise on more complex and challenging projects while their robotic counterparts handle the day-to-day menial work and repetitive, manual administrative tasks on their behalf.

Widespread adoption of intelligent automation is also bringing to fruition an entire new class of jobs, just as experts predicted it would. Those roles that are being eliminated are making way for newer opportunities to reskill existing workers. After all, someone has to oversee the automation, not to mention identify additional entry points, plan for future deployments, etc. There’s plenty of room for robots and humans to work side by side in the enterprise of the future.

For organizations still on the fence, it’s important to realize that intelligent automation is the fastest and easiest way to digitize, something that’s going to be inevitable for success in tomorrow’s landscape. And automation is no longer something that is simply governed by IT. Today, this technology is capable of assisting with everything from employee onboarding to compliance and cybersecurity. To be fully utilized, automation must be viewed not as software, but as a capability across the entire organization.

Just as the industrial revolution redefined the way businesses operated a hundred years ago, the digital revolution is now upon us, offering a similar transformation. In many ways, this is a defining moment for business leaders and key decision makers. The way humans and technology interact is evolving yet again, facilitating far more than just quick wins, but sustainable and highly scalable success. In some instances, intelligent automation is enabling firms to bring offshore resources back in-house.

The key is striking the right balance between the human and virtual workforce with the goal of maximizing the use of technology while also focusing on retraining and redeployment of human resources. Once that balance is achieved, the sky is the limit for the organization.

If you’d like to experience what intelligent automation can do for your business, simply request a free product demo and we’ll show you around!

3 Ways Intelligent Automation Can Help Your Employees and Your Customers

3 Ways Intelligent Automation Can Help Your Employees and Your CustomersWhile many forward-thinking business leaders are leveraging artificial intelligence technology in an effort to improve customer experience, it’s the internal customers – the employees – that actually may stand to gain more value from intelligent automation.

According to Gallup, employee engagement has remained stagnant for nearly two decades and the problem could only get worse, particularly for workers who are forced to juggle multiple legacy systems, poorly integrated or underused apps and widening training gaps. Using AI to augment human capabilities can alleviate this burden and generate opportunity for more human interaction.

Forrester VP and Principal Analyst Craig Le Clair recently pointed out the direct correlation between intelligent automation and employee engagement and satisfaction. Le Clair stated: “AI has the potential to connect activity across channels; understand web, social, and phone presence; route calls and resolve issues more accurately; and allow more genuine human interaction time.”

Le Clair continued: “Leading brands will use it to support and incentivize human interaction rather than focusing on capturing efficiency cost savings.”

Robots can be utilized right alongside human workers to perform tasks for which they are far better suited, such as data extraction and analysis and time-consuming, repetitive manual workflows. This frees up human employees to apply their skills and abilities to tasks and processes that benefit from human insight. The happier and more productive your employees are, the more value they can ultimately deliver to your customers.

According to Forrester, here are three specific ways businesses can use intelligent automation to augment human workers, thereby improving employee experience.

Free up human workers to fill in gaps in institutional knowledge

By focusing intelligent automation on supporting employees rather than solely on improving customer care, the rate at which AI will replace jobs can be slowed. In fact, with the right approach, adoption of intelligent automation can pave the way for employees to upskill or expand the scope of their careers.

Engage employees and improve the quality of their work

With intelligent automation eliminating routine, repetitive tasks, more complex and engaging work will be left in its wake. To tackle this work, employees will be challenged to source new information, leverage experience and past learning, and integrate ideas. Organizations that emphasize innovation to help employees achieve their goals see more positive attitudes and improved customer service.

Give employees more confidence

AI technology can free up employees to focus more of their time and energy on using automation to improve their human interactions. For instance, once workers realize that robots aren’t going to take their jobs, they can leverage the technology that’s available to them to perform their jobs better, which boosts confidence and enables workers to tackle more challenging work with poise and tenacity.

The key to all of this is positioning intelligent automation not as something that threatens the livelihood and future success of your employees, but rather something that will ultimately make their work life and career far more enjoyable. As a result, they will perform better, which will have a trickle-down effect, thereby improving the overall experience both for your employees as well as your clientele.

Want to learn more about intelligent automation? Why not take it for a test drive and experience AI for yourself? Click here to schedule your free interactive demo today.

eBook: 10 time consuming tasks you should automate

Ayehu Updates ServiceNow Integration with Kingston Version; Demonstrating Intelligent Automation for ITSM at Knowledge18

SAN JOSE, Calif. –- May 3, 2018Ayehu, leading provider of an automation and orchestration platform powered by AI, today announced that it will demonstrate its latest integration with ServiceNow Kingston version at Knowledge18 Conference being held May 7-10, 2018 in Las Vegas.

As an established certified ServiceNow partner, Ayehu adheres to best practices when integrating and implementing its software platform with ServiceNow. Live demonstrations in Ayehu’s booth number 1529 will show the significant ITSM workflow productivity and efficiency improvements that result from the integration of Ayehu’s platform with ServiceNow.

“Knowledge18 is an ideal opportunity for showcasing the benefits of automation powered by AI as, more than ever, enterprises are eager to understand how Ayehu’s automation platform can help solve time and resource constraints in IT and security operations,” said Brian Boeggeman, vice president of alliances and partnerships, Ayehu. “We have had a long and successful history with ServiceNow and our latest version of the integrated solution dramatically improves results, allowing IT teams to automate ticket resolutions and routine service desk tasks.”

Ayehu’s powerful yet simple to use intelligent IT Automation and Orchestration Platform provides ready to use, closed-loop workflow templates that extend ServiceNow’s ITSM capabilities. With Ayehu, IT operations teams can eliminate end-users’ service desk calls, manual service desk tasks and help to remediate ticket issues faster. The platform helps organizations accelerate incident response and mean time to resolution (MTTR), and maintain greater control over IT infrastructure.

Ayehu’s integration with ServiceNow provides users with the ability to:

  • Leverage an intelligent conversation bot for end-user self-service capabilities
  • Automatically create, update, and close tickets and query configuration items in ServiceNow
  • Dramatically reduce alert storms and false alerts
  • Bridge heterogeneous platforms through unified workflows
  • Accelerate the reporting, escalation, and resolution of incidents

Ayehu’s next generation IT Automation and Orchestration Platform is available at the ServiceNow Store.

For more information, visit https://ayehu.com/integration-packs/servicenow-integration/.