Why Self-Service Automation is Now a Necessity

Why Self-Service Automation is a NecessityThe concept of self-service is nothing new. In fact, more and more industries and businesses are adopting this as a means to improve efficiency, reduce costs and create an environment of empowerment. Many are even extending the concept from internal operations to external, providing customers with convenient self-service options. Yet, the one area where this concept remains to be widely embraced is in IT. For a variety of reasons, many IT professionals continue to insist on maintaining all of their own tasks. What they fail to realize is that offering end-users self-service automation options can significantly benefit their department as well as the organization as a whole.

The main benefits of self-service automation include:

  • Better service quality
  • Saved time through faster management and execution of requests
  • Process and resources traceability and transparency
  • Positive end user experience with IT issue management

Think about it. Why would anyone want to continue doing time-consuming, manual tasks for other people when those recipients could just as easily do the task themselves? Wouldn’t it make more sense to delegate those things that can be handled on an end-user basis? Self-service automation allows the end-user to independently resolve problems without assistance from the help desk, freeing up IT personnel to focus on more critical business issues.

If the concept of turning over control to the end-user seems frightening to you, consider the fact that there are varying levels of control that can be applied. Self-service activities may be fully automated without any IT personnel involvement, or semi-automated, with IT managers remotely approving procedures via SMS, email or phone call.

Using a self-service portal, users can:

  • Unlock an end-user account
  • Reset a password
  • Independently perform a range of IT tasks such as freeing up server disk space or restarting Windows services

Self-service automation can also be used proactively to transfer ownership from the IT department to the end-user by sending alerts and notifications by email or SMS, such as password expiry notifications.

Whether for test, development or production task requests, effective IT Service Management starts with self-service and automation solutions. Users can “order” what they need from a list of standard options in an intuitive web portal. IT staff can enable on-demand provisioning of application and infrastructure requests within minutes, with no delays. And administrators can control and track each service, from initial request to decommissioning.

What do you need to get started? Simple. Self-service portal, orchestration engine, and advanced cloud management capabilities to improve IT agility, flexibility, and speed.

Leverage all of this and more for your organization today by downloading a 30 day free trial.

5 Ways to level up your service desk using it process automation

The Secret to Overcoming Employees’ Fear of Automation

The Secret to Overcoming Employees’ Fear of AutomationThere are lots of reasons an organization may struggle with the decision to automate. For instance, there’s the financial investment and, of course, the time and resources it will take to integrate and roll out the new platform. But perhaps the biggest hurdle many companies face when it comes to successfully adopting automation is the resistance they get from employees.

Whether they’re just uncomfortable with change or they’re worried that the technology will make their jobs redundant, without buy-in across the board, your automation implementation project will be much more difficult than it has to be. Thankfully with the right approach and some strategic planning, this fear of automation can be overcome.

What’s the secret? One word: communication.

The reality is, people fear what they don’t understand. The mistake many organizations make when implementing automation is to leave employees out of the loop. Not only does this lack of communication breed fear of the unknown, but it also allows legitimate questions to go unanswered and irrational concerns to go unaddressed.

Instead, part of the planning process that happens well in advance of the new technology being implemented should include a strategy for letting employees know what’s happening, why and – most importantly – how it will actually benefit them (as opposed to ruin their lives and career.)

Some important factors to keep in mind:

  • Buy-in starts from the top and trickles down, so make sure executives and managers are on-board, positive and openly supportive of the new automation platform.
  • Keep the lines of communication open in both directions. Encourage employees to voice their concerns and ask questions and respond honestly.
  • Whenever possible, include end-users in decisions, even if it’s through polls and surveys. When people feel heard and empowered, they’re more likely to view change in a positive light.
  • Don’t just tell them the features of automation, but demonstrate how those features will benefit them. For instance, instead of saying automation will improve efficiency, show them that they will no longer have to be tied down by those boring manual tasks anymore.
  • Have a plan in place for those whose roles will be changing. In some instances, automation will inevitably result in significant changes to particular roles held by humans. If possible, offering options like upskilling, further training and other career path opportunities can ease this transition and make it a more positive one.

Of course, in order to achieve this level of open, honest and positive communication, organizational leaders must themselves have a clear understanding of what automation is and how it will impact the day to day lives of their employees. Designating a Chief Automation Officer (CAO) to spearhead training, planning and communication can be highly beneficial, both with the initial roll out as well as the ongoing utilization of the technology as it continues to evolve and improve in the future.

Want to experience automation in action? Now you can with our free 30 day trial of the Ayehu platform. Click here to download your copy today!

IT Process Automation Survival Guide

4 Biggest Cybersecurity Threats to SMBs

4 Biggest Cybersecurity Threats to SMBsMany people mistakenly believe that small to mid-sized businesses are less likely to be targeted by cyber criminals. While larger organizations certainly bear the brunt of online attacks, the fact is no business is safe from a potential breach. In fact, nearly half (43 percent) of all cyber-attacks actually target small businesses and 60 percent will go out of business within six months. The best way to defend against these attacks is to prepare for them in advance. Here are the top four cybersecurity threats SMBs face and how to secure against them.

Insider Risk – Believe it or not, the biggest security risk most organizations face is not some unknown hacker, but rather the people who work within the company itself. And in most cases, there is no malice involved, just a lack of clear understanding and knowledge of what to look for. Educating employees on the basics of cybersecurity is critical to thwarting things like phishing and other social engineering scams.

Ransomware – You can’t go anywhere online today without seeing a headline about ransomware. This type of malware essentially infects a user’s computer and locks all data unless and until the victim agrees to pay a ransom fee. Again, educating employees on what types of things might be suspicious and also having automated cybersecurity incident response technology in place that can quickly identify, isolate and eradicate the virus before it has a chance to spread are the keys to proper prevention.

DDoS Attacks – Distributed Denial of Service (DDoS) attacks ambush businesses by sending massive amounts of traffic to their websites, slowing them to a crawl and in many cases forcing critical services offline. For companies that rely on their websites or other online services to manage day to day operations, such an outage can cost tens of thousands of dollars in revenue. DDoS attacks can’t be entirely prevented, but having a strategy in place that includes a documented response plan can help mitigate damages.

BYOD – Today’s connected technology has opened many doors of opportunity for businesses to allow employees to bring their own devices (BYOD) and use them in the workplace. Of course, allowing network access with unsecured devices also comes with an added risk of data theft. The solution lies in the development and implementation of a comprehensive BYOD policy which includes educating employees on device expectations and allows businesses to carefully monitor information sharing.

These are just four of the many different vulnerabilities small to midsized businesses face when it comes to cybersecurity. Thankfully, keeping data protected, defending against incoming attacks and recovering quickly following a successful breach is entirely possible. And it doesn’t necessarily have to cost an arm and a leg, either. Check out these five ways to boost your company’s cybersecurity without breaking the bank and download your free trial of Ayehu automated incident response platform today.

How to Get Critical Systems Back Online in Minutes

Ten Reasons IT Leaders Love Automation

Ten Reasons IT Leaders Love AutomationIT automation takes the specific pain points within a business – those time-consuming, manual tasks that are sucking up valuable resources and killing productivity – and automates them to instantly improve efficiency and service levels, reduce recovery time and so much more. But that’s all generally speaking. Here are the real, meat and potato reasons why CIOs, CTOs, CSOs and other IT leaders are embracing automation.

  1. Automating the remediation of incidents. Not only does this free up the resources of time and manpower, but it also significantly reduces human error associated with manual incident monitoring and management. The moment an alert arises, it’s either automatically addressed and resolved, or it gets assigned to the appropriate person. Best of all, it’s easily tracked from start to finish.
  2. Empowering front line IT operators (L1 and L2) to resolve more incidents faster. IT automation eliminates the need for escalation to higher level teams, freeing those high level employees to focus on more important mission-critical matters while empowering lower level staff to take on more responsibilities. This also reduces turnaround time because there’s less red tape.
  3. Reducing floods of alerts from monitoring systems and event sources. Better organization and management of incoming alerts means better service levels and fewer delays for delivery of that service. Critical alerts are prioritized and assigned immediately to the correct party for timely and accurate resolution.
  4. Automating repetitive maintenance procedures and daily operational tasks. IT professionals possess skills and talent that could be much better allocated elsewhere than spent processing repetitive operational tasks. Automating these tasks, such as password resets and service restarts, allows technology to do the heavy lifting, freeing up talented personnel to be able to focus on key issues that would further improve organizational performance.
  5. Creating a consistent, repeatable process for change management. Effective change management is all about organization. IT automation provides management with the tools they need to create comprehensive processes that can be used again and again to produce the same desired results over time.
  6. Connecting ITIL best practices with incident and problem management processes. The goal of any operation should be to manage workflow in a manner that is the most efficient and effective, both internally and externally. When ITIL best practices are integrated with the best practices in place for incident management, the organization as a whole becomes much more productive and profitable.
  7. Documenting and capturing incident resolution and audit trails. Staying compliant with government and other regulatory bodies remains a top priority among businesses across just about every industry. IT automation provides the ability to consistently remain in compliance and be well prepared should an audit take place.
  8. Building an up-to-date knowledge-base to reduced training time and cost. Bringing new employees up to speed costs time and money. Having a comprehensive knowledge-base and easy to implement and learn software reduces the time spent training, improving efficiency of both existing and new employees.
  9. Integrating on-premise systems management tools and process with ITSM tools. Service management and IT automation go hand in hand. By joining the two, your organization will be better poised for success.
  10. Establishing end-user self-service portal for better services and fulfillment requests. Technological advances have empowered people to be able to manage so many of their day to day tasks on their own. IT automation leverages this concept, providing self-service options for the end-user which subsequently improves customer service and operational efficiency at the same time.

Ready to jump on the automation bandwagon? What are you waiting for? Get started with your free trial today and start reaping all of these benefits for your own organization!

eBook: 10 time consuming tasks you should automate

3 Common Misconceptions About Artificial Intelligence

3 Common Misconceptions About Artificial IntelligenceArtificial intelligence has been around for decades, though it just recently became a hot topic in the business world. During this time, many individuals have confused AI with automation, sometimes going as far as using the two terms interchangeably. The reality is, while the general concept may be similar, the two are distinctly different. Furthermore, this confusion has led to a number of other myths and misconceptions.

We’d like to clarify a few things, beginning with the difference between AI and automation.

IT process automation involves programming technology to perform routine, manual tasks based on a prescribed set of instructions. Artificial intelligence takes this concept several steps further by using intelligent machines which are capable of displaying human behavior, thought and decision processes. Where automation is essentially set in stone (unless manually modified), an AI machine increases its own intelligence and can adapt its actions automatically, based on information it receives.

From a business perspective, artificial intelligence has the power to help organizations make more informed decisions. It can extract valuable information from mountains of data, analyze and organize it in a logical manner and essentially close the gap between insight and action. Given its complexity, however, AI is still often viewed in a negative light. To change this, we’d like to dispel three of the most common misconceptions as follows.

Artificial intelligence is a distant dream.

Many people believe that AI is a technology that won’t be readily available and practically applied until many years into the future. The truth is, widespread adoption of AI, both in our professional and personal lives, is much closer to becoming a reality than you may think. In fact, given that so many organizations across all industries and around the world are already employing automation to some degree, the idea that AI could be worked into the mix isn’t all that far-fetched.

Artificial intelligence isn’t really going to make that much of an impact.

The idea that AI is somehow inapplicable in the business world stems largely from the technologies complexity. People tend to discount things they have difficulty understanding. The reality is that AI is not only practical for business use, but it’s incredibly beneficial. The machine learning component of AI means that computers will have the ability to learn without the need for programming. It also has the capability of mining and analyzing big data to extract valuable insights which can then be put into action to achieve better results. These are things every organization can benefit from.

Artificial intelligence is going to eliminate the need for human workers.

While it’s certainly true that AI will make human workers redundant to some degree (think routine, repetitive tasks like reporting and data entry), this technology will not fully replace humans. This is particularly true in certain fields that require high-touch interactions, like HR, health care and consulting.

Likewise, while intelligent automation will streamline and optimize operations for many organizations, it cannot and will not replace the need for the development and nurturing of customer relationships. AI can, however, leverage data to provide human workers with the insight they need to deliver better, more personalized service.

And because implementing and managing new technology will always require some degree of human input, new roles and responsibilities will naturally evolve, which means that for many, AI will present great opportunities.

Like it or not, AI isn’t going anywhere. In fact, Forrester predicts that overall investment in artificial intelligence technology will increase by 300% this year alone. By addressing and overcoming the biggest misconceptions about AI, companies can harness the power of intelligent automation to streamline operations and provide competitive advantage.

Want to see AI in action? Click here to request a demo.

eBook: 10 time consuming tasks you should automate

5 Steps for Responding to a Ransomware Attack

5 Steps for Responding to a Ransomware AttackJust when you thought it was safe to go back to work without worrying about potentially becoming a victim of ransomware, the savvy criminals behind these attacks up their game (ex: WannaCry). The fact is while companies may now be well aware of the risks they are facing hackers continue to stay a step ahead, identifying newer vulnerabilities to exploit and finding more effective strategies for getting what they want. In fact, we often say it’s not so much a matter of if you will be attacked, but rather when.

That’s why having a response and remediation plan in place is so important. The sooner you are able to thwart the attack, the less likely you’ll be to have to pony up the ransom. If you’re not sure where to begin, here are five key steps that can help you bounce back quickly from a ransomware incident.

Prepare – Of course, the first step in developing a strong defense to ransomware should always be prevention, as much as possible. IT personnel should be diligent about patching any known vulnerabilities as soon as they’re discovered and also take the appropriate measures to ensure that any and all additional access routes are effectively contained. Also, routinely back up and safely store all important files.

Detect – Effectively guarding against today’s sophisticated cyber-attacks requires the use of advanced threat intelligence technology. These tools are designed to block breach attempts and also alert the security team of a potential incident so that it can be addressed as quickly as possible. Keep in mind that tools like anti-virus software aren’t always effective in detecting ransomware, particularly attacks that are initiated via social engineering.

Contain – One of the biggest reasons why malware is so harmful is that it can spread throughout a network very quickly, effecting as much damage in as little time as possible. The goal of any good ransomware response strategy should be to isolate and contain the virus before it has a chance to proliferate. This can dramatically reduce the potential damage the virus can inflict.

Eradicate – Once the ransomware virus is detected and contained, the next step is to eradicate it from the network. Any machines affected should either be replaced or thoroughly cleaned and continuously monitored thereafter.

Recover – As mentioned above, it’s critical to regularly back up your files. Once you’ve done so, deleting the infected files and restoring the good ones is easy. Your data remains safe and the criminals leave empty handed. As part of the recovery process, an investigation should be conducted to further identify sources of potential vulnerabilities as well as processes and policies that may need revision in order to prevent future attacks.

When it comes to ransomware and other types of cybersecurity threats, there’s no foolproof way to completely eliminate risk. The best way to protect your organization and prevent significant financial and reputational damage is to invest in the right technology. Automated cybersecurity incident response is designed to help with all five phases of ransomware response above – and all without the need for human intervention.

Keep your company a step ahead of hackers. Download your free 30 day trial of Ayehu today!

How to Get Critical Systems Back Online in Minutes

5 Practical Ways to Use Service Desk Automation

Automation is certainly not a new concept. In fact, it’s been driving the advancement and adoption of technology since the cotton gin and the assembly line. Yet, even with such a tool available, many service desks still find themselves behind the times when it comes to managing their day to day tasks, and they’re suffering needlessly as a result. Let’s take a look at 5 of the most common headaches these professionals face on a daily basis and how service desk automation can provide the solution.

New Employee On-Boarding

Bringing a new employee up to speed can take a lot of time and resources for IT, particularly for those organizations that have a high turnover rate or are experiencing explosive growth. Additionally, knowing what types of systems and access each employee needs can be challenging. A solution would be to integrate service desk automation with HR systems to bridge the gap and empower those who know the needs of the employee best to handl5 Practical Ways to Use Service Desk Automation e the necessary on-boarding tasks without the need for IT personnel to step in.

Password Resets

If you’re paying skilled IT professionals what they’re worth and they’re spending a good chunk of their time doing simple, repetitive tasks such as password resets, you’re wasting your money. Service desk automation offers the option of self-service. Not only does this free up your IT department to be able to focus on more important matters, but it makes the entire process faster and more satisfactory to the end-user who doesn’t have to waste time waiting for the help desk to respond to a ticket. From an organizational standpoint, self-service tasks make for more productive employees, so everybody wins.

Temporary Admin Access/Permission

In many instances, employees require that certain permissions be granted in order to access third-party applications. Typically, this would require a ticket to the help desk, which would in turn require someone from IT extending temporary admin privileges to the end-user. Not only is this a time-consuming process, but granting such access can open up the risk of potential security problems. With the right IT process automation tool, local admin rights (which are limited for security purposes) can be requested through a self-service portal.

Ad-Hoc Issues

No matter how good of a system a company has in place, there will be incidents in which certain unforeseen issues occur. Typically, these problems would be handled via the help desk. While the designated IT department employee works to identify, troubleshoot and resolve the issue, the end-user must wait. This can significantly impact productivity. It’s also a waste of time and resources for IT personnel. What’s more, in cases that require an entire workspace reset, end-users are forced to recreate their IT environments once they’re back up and running, another frustrating waste of time. Automation eliminates this by allowing employees to reset their profiles based on specific application without the need to wait or rebuild their workspace.

Employee Off-Boarding

Just as there is a process when new employees come onboard, there are certain steps that must take place whenever someone leaves a company or transitions to another position within. By integrating automation with the business’ identity system, the appropriate role/access changes or terminations can be handled in one central location.

Technology is supposed to make things easier for IT personnel, not more complicated. With the right service desk automation tool, your help desk can be transformed from a costly waste of time and resources to a highly-effective driver of ongoing internal success for your organization.

Not sure where to begin? You can start by checking out the top 10 automated processes. From there, simply download your free trial and start putting the power of IT process automation to work for your company.

 

5 Ways to level up your service desk using it process automation

How to Strengthen Your Cybersecurity Resilience

How to Strengthen Your Cybersecurity ResilienceOrganizations in every industry and across the entire world are deeply entrenched in the battle to prevent a security breach. Thankfully there are specific steps security teams can take that will improve their cybersecurity resilience so they can better manage the barrage of threats that are inevitably going to continue. Let’s take a closer look at what this so-called resilience really is and how you can strengthen yours to improve your ability to manage, mitigate and recover from cyber-attacks.

Cybersecurity Resilience Defined

The Ponemon Institute defines cybersecurity resilience as “the capacity of an enterprise to maintain its core purpose and integrity in the face of cyber-attacks.” More specifically, a company’s cybersecurity resilience can be viewed as the place where prevention, detection and response to cyber incidents align. A resilient organization is one that is capable of preventing, detecting, containing and – most importantly – recovering from various threats against its data, network and IT infrastructure.

Why Cybersecurity Resilience is Critically Important

These days, there is no company that is safe from becoming a victim of a cyber-attack. It’s no longer a question of “if” a security incident will occur, but rather “when.” As such, it’s of critical importance that IT personnel (and, frankly, everyone else within an organization) be well prepared to battle against these inevitable attacks. And as cyber-attacks continue to increase in number and complexity, boasting solid cybersecurity resilience will become more important than ever before.

Bringing Things Together

Unfortunately, the increasing complexity of IT and general business processes has created a new barrier to effective cybersecurity resilience. In fact, according to recent studies, this complexity has become the second largest obstacle to cyber resilience, with insufficient planning and lack of adequate preparedness being first.

One of the main causes of these so-called complexities is the fact that many organizations have a multitude of individual IT and security tools, applications and processes in place, each operating independently. With so many fragmented tools and processes but no actual standardized system to manage it all, these companies are left vulnerable to the risk of cyber-attacks.

What’s needed is a universal platform that leverages advanced automation and orchestration technology to bring everything together, create a unified system and effectively fight fire with fire.

Keys to Improving Cybersecurity Resilience

Improving your organization’s cybersecurity resilience requires buy-in and cooperation from the top down. It’s much more than just getting the approval to invest in the right tool or implementing the appropriate technology. Cybersecurity is everyone’s job, and it starts at the top. To be effective, security must become more than just a topic or something IT handles. It must become ingrained as part of the company’s underlying culture.

Becoming cybersecurity resilient isn’t an easy task. It takes a true effort to bring together the necessary technology with the people at the helm. Provided the executives of the company are committed and the appropriate tools are put in place, the organization will ultimately develop the strength and resiliency it needs to withstand any attack that comes its way.

Ready to leverage technology to strengthen your enterprise’s cybersecurity resiliency? Start today by downloading your free 30 day trial of Ayehu’s automation and orchestration platform.

 

How to Get Critical Systems Back Online in Minutes

What is Machine Learning (AI) and Why Does it Matter?

There’s been a lot of buzz recently about so-called machine learning, yet despite so much talk, there are a great number of individuals who are still unfamiliar with this technology. As IT automation experts, the team at Ayehu is already harnessing the power of this innovative concept in the automation and orchestration solutions we offer. As such, we thought it might be helpful to delve a little bit into what machine learning is and, more importantly, what it can do for your organization.

What is Machine Learning?

Machine learning is a form of artificial intelligence which involves an algorithm that learns a pattern in existing data and then uses that information to predict a similar pattern in new data. Despite the recent attention it has been getting, machine learning is nothing new. But thanks to the overabundance in available data and more affordable tools for gathering, processing, deciphering and storing that data, these algorithms can now easily be applied to produce fast, affordable results for businesses everywhere.

Why does it matter?

From a business standpoint, machine learning can facilitate better decision-making in real-time, without the need for human intervention. Essentially, the technology is intuitive enough to “learn” from past events and adapt for better performance in the future based on that information. By leveraging these precise algorithms, organizations can better identify profitable opportunities and more effectively avoid unknown risks.

Who can benefit the most from Machine Learning?What is Machine Learning (AI) and Why Does it Matter?

Businesses in almost every industry can potentially benefit from machine learning technology, but there are several industries for which this technology is particularly useful. Specifically, organizations in industries that require the handling of large amounts of data are already realizing the benefits of machine learning in gaining insight and competitive advantage.

This type of AI can also be highly effective in the area of information security by automating incident response and using existing data to predict and prevent future cybersecurity risks. As such, the businesses that have already begun leveraging machine learning with great results include those that fall into any of the following sectors:

  • Financial Services
  • Healthcare
  • Government
  • Sales and Marketing
  • Transportation
  • Utilities

Not coincidentally, each of these industries also happens to be at a greater risk of a cyber-attack due to the sensitive nature of the information and data they handle on a day to day basis. Machine learning can help manage, store and utilize the available data to streamline operations and improve customer experience. It can also help build a stronger defense against potential security breaches by providing round-the-clock monitoring and automated response for faster, more effective remediation.

How Ayehu is Using Machine Learning

The next generation of Ayehu is a simple yet powerful web-based automation and orchestration platform for IT and security operations that leverages proprietary, sophisticated machine learning algorithms to provide decision support via suggestions to optimize workflows and dynamically create rule-based recommendations, insights and correlations. Agentless and codeless, Ayehu is easily deployed, allowing users to rapidly automate tasks and processes, including interoperability across multiple, disparate solutions and systems from one, standalone platform.

To see machine learning technology in action, click here to request a free demo.

How to Get Critical Systems Back Online in Minutes

Who are Cyber Criminals Targeting and How?

Who are Cyber Criminals Targeting and How?Verizon recently released its annual Data Breach Investigations Report, a comprehensive resource that is based on analysis of over 40,000 incidents, including 1,935 confirmed data breaches. As one might imagine, with this much data, the report itself can be somewhat overwhelming. We thought it would be helpful to summarize what we feel is one of the most critical messages, at least from a cybersecurity in business perspective. That is – defining who is most likely to be targeted by cyber criminals and what tactics they’re using to achieve their malicious goals. Here’s what you need to know.

Who are the most common victims of cybersecurity attacks?

The Verizon report uncovered that the industries most frequently targeted by hackers were as follows:

  • 24% of breaches affected financial organizations
  • 15% of breaches involved healthcare organizations
  • 12% Public sector entities
  • 15% Retail and Accommodation combined

It’s pretty obvious why cyber criminals would target financial and healthcare institutions, since these organizations deal very heavily in confidential information. Not surprisingly, the report found that 73% of breaches were financially motivated. Public sector is a rather interesting area, though some of this could be related to hacktivism, a type of cyber-crime that’s been steadily on the rise. Retail and other types of accommodation organizations also handle a good deal of customer data, particularly as it relates to financial and personal identification material.

What methods are cyber-attackers using?

There are a wide variety of techniques a cyber-criminal might use to access the information he or she is after. According to the report, here are the most common:

  • 62% of breaches featured hacking (81% of hacking-related breaches leveraged either stolen and/or weak passwords)
  • 51% over half of breaches included malware
  • 43% were social attacks
  • 14% were due to errors
  • 14% as a result of privilege misuse
  • 8% were caused by physical actions

The truly alarming fact here is that hacking can come in many different forms. There are basic hacks and then there are those orchestrated by highly sophisticated cyber criminals. These are more commonly referred to as Advanced Persistent Threats, or APTs. In these instances, the actors behind the attacks are absolutely relentless. They also strategically target their victims to increase the odds of achieving the end result they’re after.

It should also be noted that the number of social engineering attacks is also on the rise. This can be tied into malware, as techniques like phishing scams typically involve the deployment of some type of malicious code. In fact, the report also found that 66% of malware was installed via malicious email attachments.

What you need to know…

The most important thing we’d like to point out is that even those organizations that fall outside the main categories of cybersecurity targets should operate under the assumption and expectation that they will likely also become a victim at some point. In other words, no company is safe. Small businesses to enterprise level, and organizations in every industry across the globe are all at risk of becoming a target of cyber-criminals.

The best way to defend against these threats is to leverage the power of technology that is available to you. Remember – attacks are coming in at an alarming rate and increasing in both volume and complexity. Likewise, tools like anti-virus software and firewalls are no match for sophisticated social engineering campaigns. A combination of employee education and automated cybersecurity incident response can provide an extra barrier of protection. It can also help with the most important step – remediation – getting critical systems back up and running quickly and mitigating damages.

Want to avoid becoming a part of the disturbing statistics listed above? Arm your company with the right technology. Launch your free 30 day trial of eyeShare and start beefing up your protection today.

 

eBook: 5 Reasons You Should Automate Cyber Security Incident Response