Ayehu Launches its Next Generation IT Automation and Orchestration Platform Powered by Artificial Intelligence

SaaS-Ready platform is the force multiplier for overwhelmed and understaffed IT and Security operations

Ayehu today launched its next generation automation and orchestration platform for IT and Security operations. The new platform is Software-as-a-Service (SaaS)-ready for hybrid deployments and is powered by artificial intelligence (AI) and machine learning driven decision support, for fully enhanced and optimized automated workflows.

Today’s IT and Security operations teams are overwhelmed by the increasing influx of alerts, incidents, and requests. This state of affairs combined with a growing shortage of skilled, talented IT and security professionals, has created the need for intelligence-backed, automated solutions.

“We’ve received overwhelmingly positive initial feedback from our partners and customers who have previewed our new platform and are excited to now make it generally available,” said Gabby Nizri, Co-founder & CEO of Ayehu. “We developed it because we wanted to make it even easier for our customers to incorporate and use automation as a game changer in their business.  The SaaS-ready, multi-tenant platform is now able to deliver efficiencies across hybrid environments. This sets the stage for CIOs around the world to start the journey to enable the Self Driving Enterprise.”

The platform includes an architecture redesign to support managed service providers (MSP) and businesses with hybrid deployments across on-premise, private and public cloud environments such as AWS and Azure. It also enriches product security in areas such as message encryption across internal and external networks and presents a brand new user interface. Key features include:

  • AI Powered – Machine learning delivers decision support via prompts to optimize workflows and dynamically creates rule-based recommendations, insights, and correlations
  • SaaS Ready – Ideal for hybrid deployments, supports multi-tenant, communication encryption, OAuth2 authentication, and internal security improvements
  • High Availability and Scalability – Ayehu easily scales to support organizations with a high volume of incidents and safe guards against a single-point-of-failure
  • Workflow Version Control – Ayehu is the first IT automation and orchestration platform to provide version control on workflows, allowing users to rollback changes and review, compare or revert workflows
  • Tagging and Labeling – Ayehu users can associate workflows with keywords through tags to quickly search and return commonly used workflows
  • User Interface Enhancements – The new angular 2.0 web-based interface, offering easy and user-friendly workflow designer and template navigation, as well as white labeling options for OEM partnerships

Ayehu acts as a force multiplier, driving efficiency through a simple and powerful IT automation and orchestration platform powered by AI. The next generation automation platform helps enterprises save time on manual and repetitive tasks, accelerate mean time to resolution (MTTR), and maintain greater control over IT infrastructure. IT and security operations teams can fully- or semi-automate the manual response of an experienced IT or security operator/analyst, including complex tasks across multiple, disparate systems. Ayehu’s response time is instant and automatic, executing pre-configured instructions without any programming required, helping to resolve virtually any alert, incident or crisis.

For more information and to request a live, personalized demonstration of the next generation platform, visit https://ayehu.com/nextgen

About Ayehu

Named by Gartner as a Cool Vendor, Ayehu’s Intelligent IT automation and orchestration platform is a force multiplier for IT and security operations, helping enterprises save time on manual and repetitive tasks, accelerate mean time to resolution, and maintain greater control over IT infrastructure. Trusted by major enterprises and leading technology solution and service partners, Ayehu supports thousands of automated processes across the globe. For more information, please visit www.ayehu.com and the company blog.  Follow Ayehu on Twitter and LinkedIn.

PR Contact:

Christy Kemp

Dahlia Public Relations

303-898-3390

ckemp@dahliapr.com

Ayehu Partners with Kryon Systems to Integrate Robotic Workforce and IT Automation

Ayehu Software Technologies and Kryon Systems are pleased to announce a partnership which will couple the back-end IT operations strength of Ayehu and the comprehensive robotic process automation services of Kryon. With this new partnership, Kryon Systems, a leader in Robotic Process Automation (RPA), and Ayehu, an IT automation and orchestration platform, will offer enterprise users a complete automation solution including the full range of RPA services for business applications, and the automated back-end IT operations capabilities, providing workforces with tools to not only increase efficiency, but allow them to remain focused on tasks which require more individualized attention.

The rapid growth taking place in the RPA industry demonstrates the important role automation will play in growing and sustaining enterprises in an increasingly competitive market. Offering a package of RPA and IT automation services which can be deployed quickly, the partnership provides a unique range of highly specialized capabilities not otherwise available on the market, including the first-of-its-kind Hybrid Automation Solution offered by Kryon Systems, which allows the human workforce to interact effortlessly and seamlessly with the virtual one.

Ayehu’s platform, which allows IT departments to orchestrate and automate a wide range of manual and time consuming IT operations tasks, which enables rapid issue resolution and significant increases in IT process efficiencies, has already been utilized by enterprises worldwide.

Kryon Systems’ Leo platform uses visual recognition and deep-learning technologies to record and execute processes running on any application and across multiple applications without requiring integration. By allowing enterprises to offload processes to an “in house” robotic workforce, saving substantial amounts of resources, employees can be freed from repetitive and time consuming tasks.

By partnering, Kryon and Ayehu are bringing the full potential of RPA and automation services to all aspects of an enterprises operations, increasing productivity and profitability.

“There is no question that RPA as well as other advanced solutions are changing the nature of the workplace as it becomes more digitalized. Yet often the complexities that come along with the added IT work can make handling the transition and implementation of these new systems a nightmare,” said Harel Tayeb, CEO of Kryon Systems. “By streamlining not only the business processes, but the back-end IT ones as well, enterprises can maximize the benefit of embracing digitalization without the headache.”

“Our partnership with Kryon is a natural complement for our IT process automation solution, as it extends the benefits of automation and machine learning across the enterprise,” said Ron Lozinsky, Director of Partnerships and Alliances at Ayehu. “For customers seeking to expand on the benefits of automated technology with access to top of the line RPA solutions, this combined solution opens up the opportunity to create a significantly more efficient and profitable enterprise.”

About Ayehu

Named by Gartner as a Cool Vendor, Ayehu’s IT automation and orchestration platform is a force multiplier for IT and security operations, helping enterprises save time on manual and repetitive tasks, accelerate mean time to resolution, and maintain greater control over IT infrastructure. Trusted by major enterprises and leading technology solution and service partners, Ayehu supports thousands of automated processes across the globe. For more information, please visit www.ayehu.com and the company blog. Follow Ayehu on Twitter and LinkedIn.

About Kryon Systems

Kryon Systems’ intelligent robotic process automation platform amplifies the power of RPA, using patented visual and deep learning technologies to improve operational performance. To this end, Kryon’s flagship Leo platform supports both virtual and human workforces alike, facilitating the efficient and accurate execution of business processes on any enterprise application. The Leo platform can be leveraged for unattended (RPA) and attended (desktop) automation, as well as hybrid automation (where there is interaction between the virtual and human workforce), providing a greater return on automation investments. Numerous Fortune 500 organizations benefit from considerable cost savings, improved efficiencies, and near-zero error rates by using Kryon’s intelligent RPA platform. Learn more about Kryon Systems and its products at kryonsystems.com.

eyeShare 4.8.3 is Here! With Improved Features & Integration with HyperV

We are excited to announce the rollout of an updated version of our flagship product, eyeShare. Along with the correction of several bugs, this latest version (eyeShare 4.8.3) also contains a number of valuable new features and integrations.

 So, What’s New?

Integrations:

  • ServiceNow integration now supports Security Protocol TLS 1.2 and duplicate labels in forms.
  • BMC Remedyforce integration now supports integrating with a Sandbox instance.
  • Salesforce integration also now supports integrating with a Sandbox instance.
  • New integration with HyperV, including 18 activities.

Activities now support:

  • Reading a specific Excel sheet
  • Single and multi SSH commands (setting a certificate within activity settings and selecting an authentication method)
  • Start SSH session
  • Using headers, certificates and redirecting to another page using credentials (URL check)

Users can also now hide any activity’s result from the Active Logs and database by adding [hide] to any of the fields in the activity.

For more information on the eyeShare product or to download your free 30-day trial and start using it today, please click here.

Ayehu Mentioned in Gartner’s Market Guide to IT Process Automation

A few weeks ago, renowned technology research and advisory company Gartner released its Market Guide to IT Process Automation. The in-depth guide begins by exploring the history of ITPA, then goes on to define the ITPA market and ultimately delves into an analysis of the various tools that automate IT processes across multiple silos of IT functionality. We are pleased to share that Ayehu was one of the highlighted vendors within the guide. Here are a few key takeaways from the report.

ITPA Categories

There are five categories of ITPA tools, each of which has a specific and unique value proposition. These categories include:

  • Suite Automation Tools
  • Focused Tools
  • Embedded Tools
  • Adjacent Solution Tools
  • Heuristic ITPA Tools

The guide specifically points out that while all five of these categories all offer workflow design capabilities, they differ in terms of the depth and breadth of supporting content.

Ayehu was mentioned as a representative vendor in the first category, Suite Automation Tools, which the guide defines as “ITPA solutions that are integral parts of a larger suite.” Unlike embedded ITPA tools, these automation technologies can be purchased separately from the larger suite of products. Products in this subcategory offer some of the greatest OTTB capability, breadth of integration and orchestration capabilities on the market today.

One notable part of Gartner’s description of the Ayehu eyeShare platform is that it is “more broadly focused than others in this segment.” With more than 500 OOTB activities and 150 prebuilt templates, eyeShare offers strong integration for common IT automation processes. The eyeShare platform can be delivered on-premises as well as in public or private clouds, including as a service through OEMs and managed service providers (MSPs).

Ayehu’s eyeShare latest version “offers a strong set of ITSM and security information and event management (SIEM) capabilities and templates. Ayehu uses a central integration construct that defines application integration requirements independently of the workflow, thus minimizing the need for connector maintenance at the workflow level. The interface is clean, with a minimalist approach to workflow design.”

Key Differentiation

The guide goes on to describe, in detail, the differences between the various categories of ITPA. Its writer, Gartner Research VP Robert Naegle points out the fact that although many automation tools can be leveraged across the broad set of use cases, he believe the key to effective use of ITPA is orchestration. In his words, “Best-in-class ITPA and ITSO tools will increasingly act as centralized automation hubs that orchestrate multiple automation tools and process workflows.”

In fact, the guide points out that IT service orchestration (ITSO) represents the next evolution in ITPA tools. It emphasizes the coordination and execution of more-complex workflows that are designed to facilitate the delivery of increasingly business-valued services. Service orchestration focuses first on the delivery of services, necessitating integration into, and coordination of, a wider range of management, monitoring and process automation tools. This, in turn, requires more cross-functional integration of traditionally siloed I&O functionalities and is more about the following:

  • Service context — ITSO tools focus on workflow orchestration to provide increasingly business-valued services (new employee onboarding rather than just laptop purchase/provisioning)
  • Integration/connectors — Connections to the tools and systems necessary to provide business-valued services
  • OOTB content — Templates, workflows and operators designed to integrate and orchestrate technical workflows
  • Domain knowledge — Vertical market and business resources to help design, model and blueprint orchestration workflows, policy and governance
  • Proven client success — Demonstrated examples using a vendor’s tool or tools at the business service level

The Future of ITPA

The guide predicts that the future of process automation will be more focused on intelligence and will require more process orchestration in order to efficiently deliver business-valued services. For example, as IT services evolve into increasingly complex business-valued services, the need for improved predictability, reliability, consistency and cost management will also continue to increase. This is a need Ayehu will continue striving to fulfill.

To read the report in its entirety, please click here.

Ayehu Receives Application Certification from ServiceNow

servicenow certified logoNext generation IT automation platform integrated with ServiceNow delivers next-level ITSM workflow productivity and efficiencies

Orlando, FL –- May 9, 2017Ayehu, provider of a leading enterprise-grade IT automation and orchestration platform, today announced that it has received ServiceNow certification. To earn the certification, Ayehu has successfully completed a set of defined tests focused on integration and operability, security and performance. Additionally, the certification ensures that Ayehu utilizes best practices when integrating and implementing its software platform with ServiceNow.

“ServiceNow is a leader in IT Service Management and many of our customers recognize that adding automation delivers game changing benefits,” said Gabby Nizri, CEO of Ayehu. “Our integrated solution saves valuable time and dramatically improves results for the IT team. The certification validates our automation and orchestration platform, and improves our ability to reach new customers.”

Rapidly scaling, complex technologies have driven the need for integrated automation solutions. Ayehu acts as a force multiplier, driving efficiency through its simple and powerful IT automation and orchestration platform.  The platform provides ready to use, closed-loop workflow templates that extend ServiceNow’s ITSM capabilities. Using Ayehu, IT operations teams can reduce time spent on manual and lengthy service desk procedures, accelerate incident response and mean time to resolution (MTTR), and maintain greater control over IT infrastructure.

Ayehu’s integration with ServiceNow provides users with the ability to:

  • Automatically open, update, and close tickets and query tables in ServiceNow
  • Dramatically reduce alert storms
  • Bridge heterogeneous platforms through unified workflows
  • Accelerate the reporting, escalation, and resolution of incidents
  • Enforce problem and change management procedures such as ticket status

Ayehu’s next generation IT automation and orchestration platform is available at the ServiceNow Store.

Ayehu will provide live demonstrations of its next generation platform at ServiceNow’s Knowledge17 Conference (Orlando, Orange County Convention Center, May 7 -11) in its booth #708.

For more information, visit https://ayehu.com/integration-packs/servicenow-integration/.

About Ayehu

Named by Gartner as a Cool Vendor, Ayehu’s IT automation and orchestration platform is a force multiplier for IT and security operations, helping enterprises save time on manual and repetitive tasks, accelerate mean time to resolution, and maintain greater control over IT infrastructure. Trusted by major enterprises and leading technology solution and service partners, Ayehu supports thousands of automated processes across the globe. For more information, please visit www.ayehu.com and the company blog.  Follow Ayehu on Twitter and LinkedIn.

 

The H1-B Visa is Under Threat. Here’s How to Avoid IT Staff Shortages

President Trump’s directive on H1-B visa policy

The H1-B Visa is Under Threat. Here’s How to Avoid IT Staff Shortages

America’s high-tech industry is worried – and you should be as well. For years, we’ve depended on immigration to fuel our insatiable demand for technology skills. Now, that’s in danger. President Trump’s new H1-B visa policy is creating concern across Silicon Valley, and beyond, as tech leaders concerned about IT staff shortages contemplate losing tens

of thousands of skilled immigrants every year.

Here’s the problem. In a leaked draft Executive Order, President Trump directs the Secretary of Homeland Security to “make the process of H-1B allocation more efficient and ensure the beneficiaries of the program are the best and the brightest.” That’s code for making s

ure that H1B visas aren’t just used to undercut American high-tech wages. And, while the Executive Order hasn’t been signed yet, it’s consistent with other administration moves – including suspending fast-track processing of H1-B visas.

What does this mean for businesses?

The current H1-B visa lottery system could be replaced with one that prioritizes visas for high-salary jobs – at the cost of lower-paid and entry-level positions. For example, you may find it relatively easy to hire experienced software engineers from overseas, but hiring support staff for IT Operations or Security Incident and Event Management (SIEM) could be a nightmare. And, without the right support capabilities, how do you prevent IT staffing shortages and keep your IT environment up and running?

Here are your options:

1.      Compete for local resources

Attracting local talent means offering more money up front – and then continually raising wages as other companies try to steal your staff. Unfortunately, if you’re under the pressure of a tight budget, – like most of us – this just isn’t a viable option.

2.      Move jobs offshore

This can give you access to more support resources, but it’s going to make your life much more complicated. It’s not just about time zone differences, security or compliance. It can take months – or even years – for an offshore team to come up to speed. Until they do, you’ll struggle. And, your clients won’t give you a free pass just because you’re outsourcing – they’ll still expect timely and accurate support.

3.      Automate your support processes

IT support staff spend huge amounts of time on repetitive processes – processes that can be easily automated with the right technology. With an IT Process Automation solution, you need fewer support staff – and they work on higher-value activities. Not only will you reduce your operating costs, but you’ll also eliminate manual errors, deliver enhanced service levels, and improve customer experience. IT staffing shortages = solved!

To learn about Ayehu IT Automation & Orchestration platform and how it can help you survive potential IT staff shortages due to Trump’s latest executive order,  click here. Or better yet – start saving time, money and resources today by downloading your free 30-day trial.

About the Author

Kishore Ramamurthy is Senior Director of Product Marketing at Ayehu, the leading provider of IT process automation and orchestration. Kishore has deep knowledge of the IT Operations Management (ITOM) space and has lead product management and marketing in companies such as IBM Tivoli, BMC, Cisco, and Dynatrace.

 

Ayehu Featured in Mergermarket

Ayehu is pleased to announce the company’s recently featured interview in Mergermarket, the leading provider of forward-looking M&A intelligence and data to M&A professionals and corporates around the world.

In anticipation of the company’s plans to close a Series B round of fundraising over the coming few months, Ayehu’s CEO and founder Gabby Nizri sat down with Mergermarket’s Chris Metinko to discuss the details.

The ultimate goal is to raise enough capital to facilitate entry into the cloud as well as extend the company’s machine learning capabilities. In order to achieve these goals, the new round must raise between $10 million and $15 million.

This latest move comes as part of the company’s ongoing shift from general IT process automation to a more targeted focus on the sector of automated cybersecurity incident response. This shift has resulted in revenue growth of 250% in 2016 alone and the company has officially reached the point of breakeven cash flow. Today Ayehu serves over 150 enterprise-level customers and growing.

In order to fulfill this round of funding, which could close as early as March, a new lead investor will likely be needed. A strategic partnership in either the managed service provider or security realm may also be a possibility. The company has been receiving inbound inquiries on this even before deciding to officially seek this latest round.

In terms of competition, Nizri pointed out in his interview that there are several different angles to consider. From the general IT automation perspective, the company competes with such well-known brands as ServiceNow, Hewlett-Packard and BMC Software. From the cybersecurity angle, the main players include IBM, FireEye, Phantom and Hexadite. Additionally, there are the competitors who also feature embedded tools, such as Microsoft, VMware and CA Technologies.

According to the Mergermarket interview, Nizri mentioned the fact that the company will also continue to keep its options open for a potential exit down the road. To date, Ayehu has raised approximately $6 million in funding.

Live Webinar: Automating IT Processes in a Code-Filled World: Why Scripting is Not Real Automation

Live WebinarToday’s IT operations professionals are facing an uphill battle with a seemingly never-ending barrage of alerts, requests, tickets, and incidents.

To address this shoulder-crushing workload, these individuals and teams must decide whether to build their own scripts or invest in IT automation software. It may seem like an easy fix to write up a few lines of code to automate a manual process and voila! It’s done.

In reality, it’s not that simple. In fact, if you’re still relying on manual scripting, you and your team are wasting precious time and resources.

 

On Tuesday, March 14, 2017. 12:00 p.m. EDT / 9:00 a.m. PDT, the Ayehu team will be presenting a free live webinar that will delve into the ins and outs of why scripting is not the same as real automation.

In this live, expert presentation, you’ll learn:

  • How scripting differs from automation
  • How to break down key challenges that scripting introduces into the IT environment
  • Explore 3 crucial and often overlooked technical considerations

We’ll also be presenting a live demonstration of how to translate a script into an automated workflow.

Are you an IT professional who is tired of wasting time on manual scripting? Would you like to see firsthand how true automation can revolutionize the way you do your job (and make your life exponentially easier)? If so, you do NOT want to miss this live online presentation.

But hurry…. attendance is limited and we fully expect that this highly-anticipated webinar will fill up quickly.

Register today to reserve your spot!

New Cybersecurity Regulation Takes Effect this Month

New Cybersecurity Regulation Takes Effect this MonthThe state of NY has officially instituted a new cybersecurity regulation that officially takes effect as of today, March 1st, 2017. This somewhat controversial new regulation imposes more detailed rules on those in the banking and insurance industries with the goal of protecting consumers and institutions alike against cyber-attacks.

This is the first regulation of its kind to be adopted by a US state, though trends certainly indicate that others will likely follow suit due to continued frustration and concern with data breaches. Among other things, the law mandates that financial and insurance institutions must officially employ a CISO, implement multifactor authentication policies and that all cybersecurity incidents must be reported within 72 hours.

“New York is the financial capital of the world, and it is critical that we do everything in our power to protect consumers and our financial system from the ever increasing threat of cyberattacks.” ~ New York Governor Andrew M. Cuomo

In reality, many of the requirements in the NY regulation have already been implemented by larger financial institutions. For instance, the law requires that organizations:

  • Develop comprehensive cybersecurity programs which include written policies that address such important factors as
    • Access controls
    • Asset inventory
    • Data governance
    • Business continuity
  • Perform periodic risk assessments and yearly penetration tests
  • Use encryption must for all data – both in transit and at rest
  • Establish a written incident response plan

Additionally, the regulation states that CISOs must send annual reports to the board of directors. These things are already common practice for many institutions, so there won’t be much change for them.

“It’s one of the most comprehensive cybersecurity regulations in the financial sector.” ~ Luke Dembosky, former cybercrime prosecutor with the US Justice Department.

All organizations in the state of NY are required to submit a statement to the Superintendent of Financial Services by the 15th of February every year certifying compliance. Although the new regulation technically takes effect on March 1, all institutions affected by the policy have an additional 180 days to comply. Some built-in grace periods within the regulation provide up to two years to come into compliance with certain provisions. Additionally, smaller institutions may apply for exemptions.

Some of the details of this new regulation may be challenging to implement, particularly for smaller organizations with limited resources. Utilizing automated cybersecurity incident response may be the key to getting and staying compliant.

Three Key Takeaways from the 2017 RSA Conference

RSA Conference 2017Last week marked the ever-expanding annual RSA Conference in San Francisco. Over 40,000 cybersecurity professionals came together to share stories and learn about the latest technology to stop hackers and cyber-criminals from getting their hands on an organizations’ crown jewels. From deception solutions to cloud security, the 2017 conference lived up to the hype. We even introduced our next generation automation and orchestration platform, with machine learning intelligence.

Here are three key takeaways from the 2017 RSA Conference.

Takeaway 1: The cybersecurity skills shortage struggle is real…

You’ve all heard the news of the impending cybersecurity skills shortage to the tune of 1.8 million open positions by 2022 and you may have thought it was just sensationalizing or an exaggeration, but you’d be wrong. Time and again we spoke with security professionals at our booth about how they don’t have the resources to be truly effective. A couple people mentioned the volume of incidents in their SOC are increasing as was their concern about not wanting to be the next headline-making organization because they missed an indication of breach or malware taking hold.

Many of the attendees we talked with who stopped by our booth wanted to learn about security automation and orchestration as a practical alternative to the cybersecurity skills shortage. Given the advancements in machine learning technology and growing acceptance of human-augmented decision support (or a human in the loop), cybersecurity incident response automation is emerging as a viable option for SOC teams at both enterprises and MSSPs.

Takeaway 2: An extensible cybersecurity platform is a must-have…

One of the most interesting themes from attendees we talked with was about needing an extensible platform. Gone are the days of a security product simply having the capability to work with other security tools and systems. Now, security professionals – from the top down to the end-users – need a platform that is fully integrated with the multiple, disparate tools leveraged to defend their organization against attacks from malware, ransomware, antivirus, malicious outsiders/insiders, endpoint protection, and the list goes on.

Attendees simply expected any platform on the market today to be integration ready out-of-the-box. Further, with the proliferation of cloud applications and organizations building in-house applications, the platform’s APIs should enable custom extensibility.

Takeaway 3: Semi-automated workflows are in high demand…

The concept of automated incident response is not new in the cybersecurity space. When the first generation security automation tools made it to market 20+ years ago, the maturity level of the technology was at a minimum. Horror stories abound of the inability of the then “state-of-the-art” technology to effectively decipher between legitimate alerts and false positives. Instead, every alert was deemed a real threat. The added inability to selectively shutdown infrastructure components involved in an incident only exacerbated the situation, dooming early hopes that security automation was viable. As you can imagine, or maybe even experienced first-hand, chaos ensued and the technology was abandoned.

Fast-forward to the 2017 RSA Conference and, having learned from past mistakes, a new chapter on security automation has begun. The automated cybersecurity incident response conversations at our booth focused on semi-automated workflow capabilities, where a human is in the loop (read: in control) at all times making decisions. Given the aforementioned cybersecurity skills shortage, semi-automation frees up significant time from dealing with increasing volumes of manual, error-prone tasks and helps to greatly reduce (and even possibly eliminate) false positives, allowing the operations team to focus on true security threats.

All in all, the 2017 RSA Conference lived up to the hype as the most talked about and most attended security conference of the year. We’re already making plans for the 2018 conference and can’t wait to talk cybersecurity incident response automation and orchestration throughout the coming year.

Follow us on Twitter and LinkedIn for the latest news and updates on other events we will be attending and/or presenting at. And, to learn more about the benefits of automating cybersecurity incident response, check out our free eBook below.



eBook: 5 Reasons You Should Automate Cyber Security Incident Response