Robotic process automation has revolutionized the way businesses operate. In its most basic form, RPA facilitates the automation of routine, repetitive manual processes, alleviating human workers of their most mundane tasks and streamlining workflows to make them more effective and efficient. Sounds ideal, right? It can be, but it’s also important to understand that there can and likely will be certain challenges when implementing an RPA initiative. Anticipating these challenges can make it easier to overcome them for a smoother transition.
Choosing What to Automate
When first starting out, we typically recommend starting with one or two workflows and then building from there. But choosing which tasks to automate first can be difficult, especially if there are multiple departments and employees who want to take advantage of RPA for their own benefit. Your best bet is to conduct a thorough audit of everything that’s done on a daily basis, identify and prioritize which areas are creating the most inefficiency and then work through the list that way.
Just because management is on board with RPA doesn’t necessarily mean everyone else will be. Many frontline workers view robotic process automation as a threat that will eliminate their jobs. While this may certainly occur, in most cases, RPA will create new and better opportunities for those employees. Education and open, honest communication is key. By showing them how automation can and will make their lives easier, you will break down this resistance and gain much needed buy-in.
Setting Realistic Goals and Expectations
Leading any change initiative, including the adoption of automation, requires defining and setting realistic goals and objectives. It also involves setting expectations about what changes are occurring, what the future will look like and how everything will likely play out over a specified timeframe. Without these things, the process can drag on, get off track and lose momentum. It can also quickly lose the buy-in and support of employees. Be mindful of this throughout the entire planning and implementation process.
Risk of Creating Silos
The goal of any robotic process automation project should be to make the business operate more fluidly and efficiently. If the team leading the initiative isn’t careful, the result could be the exact opposite. Make sure you’ve chosen an RPA tool that is fully integratable to connect and support existing systems for a more harmonious infrastructure. If your RPA is standalone, it will only add another headache to an already frustrating environment of disparate systems.
Sometimes the biggest challenge to RPA implementation is simply getting the ball rolling. If you feel your team is ready to take the plunge, you can start today by downloading a free trial of eyeShare. This will allow you to feel your way around and experience firsthand how robotic process automation can benefit your business.