Ayehu Software Names Fernando Malta of Teleperformance Brasil as Latest ITPA Super Hero

IT Process Automation Super HeroPalo Alto – Ayehu Software, industry leading developer and marketer of enterprise-grade IT process automation and orchestration solutions for IT and security professionals, has officially named the most recent recipient of its ITPA Super Hero Award. This time around, Ayehu has chosen Fernando Malta of Teleperformance Brasil. Fernando was selected for his use of IT process automation to create a more efficient, streamlined working environment for his team.

In his role as Senior Security and IT Governance Manager, Fernando is tasked with overseeing multiple department functions, many of which, up until recently, were still being handled manually. Prior to using Ayehu’s automation and orchestration platform, Fernando’s team was drowning in manual processes which were problematic because they were subject to operational failures. Even with a dedicated person at the helm, the group was unable to meet the deadlines set in the security policies to remove disconnected users according to best market practices.

Initially, Fernando and his team attempted to do a POC with another solution from a large manufacturer, however, due to the high cost and complexity of deployment they ultimately decided to give Ayehu a try. Once deployed, the group was able to reduce incoming monthly tickets by an incredible 2,500. Fernando has been most impressed by how fast and easy the Ayehu platform was to implement. Thanks to the rich, built-in library of IT Process Automation templates, workflows can be easily configured and modified using a drag-and-drop visual environment. Adding or modifying steps can be done with no need for coding and scripting.

“We’ve realized a number of benefits from leveraging the Ayehu platform,” comments Fernando. “If I had to name just one, however, I’d have to say it’s been the ability to use it in various company automation processes, not being closed to a single activity or limited to a number of users. We’re really excited to see how much further this technology can take us.”

Ayehu’s IT Automation Super Hero Award is given in recognition of IT professionals who utilize automation technology to improve the way their teams, departments and organizations run. Anyone in any industry who uses the eyeShare product is eligible to receive this coveted award. To learn more, or to nominate yourself, your team or someone you know, please click here.

About Teleporformance Brasil

Teleperformance is a global leader in outsourced omnichannel customer experience management, serving companies around the world with customer care, technical support and customer acquisition, as well as a number of specialty services. The Group operates 163,000 computerized workstations, with 217,000 employees across 340 contact centers in 74 countries and serving 160 markets. It manages programs in 265 languages and dialects on behalf of major international companies operating in a wide variety of industries. For more information, please visit: www.teleperformance.com.

About Ayehu

Ayehu provides IT process automation and orchestration solutions for IT and security professionals to identify and resolve critical incidents and enable rapid containment, eradication, and recovery from cyber security breaches. Ayehu provides customers greater control over IT infrastructure through automation. Ayehu solutions have been deployed by major enterprises worldwide, and currently, support thousands of IT processes across the globe. For more information, please visit www.ayehu.com.

Ayehu Software Names Stefano Brozzetti of CHAMP Cargosystems as Latest ITPA Super Hero

IT Process Automation Super HeroAyehu Software, industry leading developer and marketer of enterprise-grade IT process automation and orchestration solutions for IT and security professionals, has named Stefano Brozzetti of CHAMP Cargosystems as the latest recipient of its ITPA Super Hero Award. Stefano was selected for his use of IT process automation (ITPA) to create a more efficient, streamlined working environment for his team and his organization as a whole.

In his role as Sr. Manager of Technology Architecture, Stefano is no stranger to automation. In fact, ITPA is one of the pillars of CHAMP Cargosystem’s IT strategy. And prior to implementing the Ayehu platform, Stefano and his team had experience using automation tools to add business value, both from a company perspective (shorter reaction time, consistency, effectiveness, accuracy in ITIL procedures), as well as from a people perspective (staff can focus on innovation and high value tasks rather than on repetitive, low value operations; engineers are summoned outside of business hours for technical problems far less often; better quality of work and life).

Automation is the winning tactic in the battle to reduce operational costs. Yet automation also helps CHAMP improve service quality and reliability for its customers who, being in the cargo airline business, work 24/7 and require extreme uptimes. The one thing missing from the equation however, was integration with existing systems – namely ServiceNow and Solarwinds. The team wanted to move to the next step in terms of organizational maturity, equipping the company with a tool capable of providing automated workflows with seamless interfaces to their core systems.

Stefano set out on a mission to find an automation engine capable of integration – that would facilitate auto-ticketing to create a dynamic, intelligent and flexible alerting process. He and his team took a close look at the Ayehu platform’s robust features and, after some discussion, conducted an exhaustive testing phase. It didn’t take long for them to recognize that the Ayehu platform was exactly what they were looking for.

The integration has been pretty simple and straightforward. Once Stefano and his team understood the platform’s mechanisms, they were able to setup an auto-ticketing workflow relatively quickly based on SolarWinds events. That was just the beginning. After more than a year of using Ayehu, Stefano is now pursuing even more ambitious goals, extending automation to other areas where repeatable workflows and processes can be identified, such as server provisioning, control tests, repeatable maintenance tasks, security controls, etc.

“We now have a much more effective alerting system in place reducing reaction time in case of outages, and even acting proactively to avoid the occurrence of incidents, with almost unlimited possibilities of customization,” comments Stefano. “Thanks to Ayehu, alerting is now part of the work tools of all technical people rather than being limited to very few systems, unreliable, and often ignored. Now if an alert comes in, the team can take immediate action, thanks to the reliable and precise information Ayehu provides to the right audience at the right time.”

The ITPA Super Hero award recognizes Ayehu customers for their successful implementation of automation to improve the way their departments and/or organizations are run. Any individual or team that uses the Ayehu platform is eligible to be named as a Super Hero. To learn more about this coveted award or to nominate yourself, your team, or someone you know, please click here.

About CHAMP Cargosystems

CHAMP Cargosystems is one of the leading suppliers of integrated IT solutions to the air freight community, providing outstanding service and a wide range of innovative IT solutions to the industry for over 30 years. The company is headquartered in Luxembourg with 7 offices worldwide, including London, Zurich, Manila and Frankfurt/Main. To learn more, please visit www.champ.aero.

About Ayehu

Ayehu provides IT process automation and orchestration solutions for IT and security professionals to identify and resolve critical incidents and enable rapid containment, eradication, and recovery from cyber security breaches. Ayehu provides customers greater control over IT infrastructure through automation. Ayehu solutions have been deployed by major enterprises worldwide, and currently, support thousands of IT processes across the globe. For more information, please visit www.ayehu.com.

Ayehu Software Names Philip Herner from IBM as Latest IT Process Automation Super Hero

IBMAyehu, developer of enterprise-grade IT process automation and orchestration solutions for IT and security professionals, has announced the latest recipient of its IT Process Automation Super Hero Award. This month, Ayehu has chosen Philip Herner of IBM. Philip was selected in particular because of his use of IT process automation to create a more cost-effective, streamlined and efficient operation.

As one of IBM’s Project Managers for SO Delivery, Service Management, Philip and his team were tasked with finding a middleware solution that would easily and seamlessly interface with existing platforms, particularly ServiceNow and SolarWinds. They were also challenged with keeping costs down as much as possible. Finally, they needed a solution that was easy to implement, simple to use, and straightforward to maintain.

Initially, they chose an outsourced solution which quickly revealed itself to be inadequate. Not only was it expensive, but it required bringing in outside resources every time an update was needed, making it very cumbersome. Furthermore, the solution only provided basic capabilities. This lack of control, limited functionality, and higher cost made it obvious that other options needed to be explored. Enter eyeShare from Ayehu, which not only provided a low-cost solution, but also offered easy integration with existing systems, providing for a quick friction-free deployment.

One example of how IBM began leveraging eyeShare’s automation for their existing applications is the workflow they established to integrate eyeShare with SolarWinds, which monitors the data center’s servers.  Any alerts SolarWinds generates are quickly parsed and evaluated by eyeShare to identify incidents which could be deemed as serious or critical. In those instances, a ticket is automatically created in ServiceNow and assigned to a system administrator who then takes responsibility for remediating the incident.

“My team is actively managing a huge number of projects on any given day. We really don’t have the time or the resources to spend managing our middleware. Yet, at the same time, maintaining control in-house was important,” comments Philip. “Not only did eyeShare have out-of-the-box solutions and templates that matched our needs, but it was pretty much plug-and-play and has been a breeze to maintain. It’s made our jobs so much easier.”

Ayehu’s IT Process Automation Super Hero award is given in recognition of professionals that use automation to improve the way their organizations run. Anyone who uses the eyeShare product to improve operations in businesses of any size or industry is eligible to receive this coveted award.

About IBM

IBM helped pioneer information technology over the years and today stands at the forefront of a worldwide industry that is revolutionizing the way in which enterprises, organizations, and people operate and thrive. It is modernizing clients’ IT environments to help them meet increasingly complex customer demands and providing innovative technology solutions that help them to improve their business processes and in turn, profitability. To learn more, please visit www.ibm.com.

About Ayehu

Ayehu provides IT process automation and orchestration solutions for IT and security professionals to identify and resolve critical incidents and enable rapid containment, eradication, and recovery from cyber security breaches. Ayehu provides customers greater control over IT infrastructure through automation. Ayehu solutions have been deployed by major enterprises worldwide, and currently, support thousands of IT processes across the globe. For more information, please visit www.ayehu.com



IT Process Automation Survival Guide

Ayehu Software Names Ido Freedman of Amdocs as IT Process Automation Super Hero

Ido Freedman Amdocs Super HeroAyehu Software, industry-leading developer of a lightweight, enterprise-grade IT Process Automation solution is pleased to announce the latest recipient of its IT Process Automation Super Hero  Award. This month, Ayehu has selected Ido Freedman of Amdocs. Ido was chosen in particular because of how he has leveraged IT process automation to streamline operations for his team and his organization as a whole.

In his role as Technical and Business Operations Analyst in Amdocs’ network operation center (NOC), Ido is tasked with managing a great number of processes and services, each of which has its own procedure in place. For instance, the company’s infrastructure requires maintenance of files for incident escalations. When such tasks are performed manually, it can take an operator a significant amount of time to be able to implement the appropriate policies and procedures – time that could be much better spent focusing on more mission-critical projects.

Initially, Amdocs implemented the eyeShare product 5 years ago, so it was in place when Ido joined the team. 6 months ago, however, the NOC embarked on an entire system infrastructure overhaul. At that time, a number of additional tasks, processes and workflows were streamlined using IT process automation, including incident escalation, URL checks, server resets, service restarts, SSH commands and much more. They also added self-service options for escalation purposes.

“The eyeShare product provided a platform for automation which has dramatically reduced event handling time and improved the incident escalation notification process,” comments Ido. “For me personally, it has provided the opportunity to gain a much more in-depth understanding of system architecture as well as the ability to improve my competencies in things like SQL and power CLI. I couldn’t have accomplished these things without the help of automation.”

Ayehu’s IT Process Automation Super Hero award honors outstanding professionals who recognize the power of automation to improve the way their organizations run. Any individual or team that uses the eyeShare product within their business is eligible to receive the award.

About Amdocs

Amdocs is the market leader in customer experience software solutions and services for the world’s largest communications, entertainment and media service providers. For more than 30 years, Amdocs solutions, which include BSS, OSS, network control, optimization and network functions virtualization, coupled with professional and managed services, have accelerated business value for its customers by simplifying business complexity, reducing costs and delivering a world-class customer experience. For more information, please visit www.amdocs.com.

About Ayehu

Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade product for unified incident management. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit www.ayehu.com



IT Process Automation Survival Guide

Ayehu Software Names Dan Andrews of Wow! Cable as Latest Super Hero of the Month

WOW logo

Palo Alto – Ayehu Software, industry leading developer of enterprise-level IT Process Automation software solutions has announced its most recent Super Hero of the Month.

This month’s award recipient is Dan Andrews of Wow! Cable. Dan was specifically chosen for his use of IT process automation technology to drive IT and make his organization more competitive.

In his role as Director of Emerging Technologies & Support, Dan is charged with researching, evaluating and recommending new technology to support customer, infrastructure and architectural needs. When he first joined Wow!, the company was operating on basic, somewhat outdated functionality, such as homegrown ticketing. Part of his job was to identify new software products that could essentially bring the company up to speed and make it more advanced in order to meet competitive marketplace demands.

In his previous position, Dan was instrumental in bringing in the ServiceNow platform and integrating it with Ayehu eyeShare. Given his past experience with the eyeShare product, he did not hesitate to recommend the adoption of IT process automation in his new role. So far, the company has automated a number of processes, including Active Directory requests and distribution list additions. He is currently working on automating the monitoring of security logs, alert management, inclusion of IP addresses and other configuration information into tickets and much more.

“In my line of work, I’ve tested plenty of IT process automation products. For me, eyeShare was the one that stood out the most. Not only do I appreciate the out-of-the-box functionality and rich features, but I particularly value the relationship I’ve developed with the Ayehu team,” comments Andrews. “In such a fast-paced industry, I find it refreshing that they take the time to provide real support before and after the sale. It feels more like a partnership than a vendor-client relationship, something that’s rare in the IT world.”

The Super Hero of the Month award is given in recognition of those in the IT field who are using automation technology to enhance performance, both individually and at an organizational level. Any individual or team who uses the eyeShare product is eligible to receive this coveted award.

About Wow! Cable

WOW! is one of the nation’s leading broadband providers, serving residential, business and wholesale customers in Illinois, Michigan, Indiana, Ohio, Kansas, Maryland and the Southeast. With an expansive portfolio of advanced services including high-speed Internet, data, voice, cloud and cable television services, the company is dedicated to delighting customers with friendly, quality service at affordable prices.  To learn more, please visit www.wowway.com.

About Ayehu

Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade product for unified incident management. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit www.ayehu.com



How to Get Critical Systems Back Online in Minutes




Ayehu Names Ben Scherer and Alex Yaney of LexisNexis as its IT Process Automation Super Hero

Ayehu Software, successful developer and marketer of innovative, enterprise-class IT process automation solutions has announced the most recent nominee of its Super Hero of the Month award. This month, the company has chosen two worthy recipients: Alex Yaney

Ben Scherer and Alex Yaney

Ben Scherer and Alex Yaney

and Ben Scherer of LexisNexis. The two colleagues were chosen for their forward-thinking use of IT process automation to improve operations for their teams.

In their critical roles as Sr. Solutions Architect (Alex) and Sr. Systems Engineer (Ben), the two men were running into similar issues using ServiceNow and Orion. Each of them found the process of incident management cumbersome and time consuming. They recognized that they needed an additional solution that would streamline the process for themselves and their teams, making operations much more efficient and reducing incident response time.

They chose Ayehu after researching and finding that the eyeShare product was recommended by SolarWinds. In October last year, the pair officially led the implementation of eyeShare, after testing the product for the previous six months with great results. They began by automating incident creation, including volume, CPU/RAM, and application specific needs.  Then, they moved on to automated volume and disk growth. The results of this, and the success in tying their existing systems together, were just what the duo were looking for.

“Having direct access to ServiceNow and Orion has made integration between the two systems possible within an hour or two,” commented Yaney. “Automating disk growth was the next big win. Even though this process is complicated, we were able to create a dynamic way to grow server drives while still communicating the details within our ITSM with updates and even feedback from a customer if more information is needed.”

 “With the eyeShare product, communicating with ServiceNow has become very fluid, so creating tickets and tracking their status is very easy to accomplish in a very short amount of time.  Not only did this save us a large amount of development hours to integrate Solarwinds Orion with ServiceNow, but it will also reduce the support hours needed as these systems require future upgrades”

“The most exciting part is that we are only on the cusp of what we can potentially achieve using IT process automation The future is certainly looking bright!”

The Super Hero of the Month award is given as a way to recognize those in the IT industry that are successfully driving their businesses forward through enhanced automation technology. Anyone who uses the Ayehu eyeShare product is eligible to receive the award.

About LexisNexis

LexisNexis® is a leading global provider of content-enabled workflow solutions designed specifically for professionals in the legal, risk management, corporate, government, law enforcement, accounting, and academic markets. LexisNexis originally pioneered online information with its Lexis® and Nexis® services. The company currently serves customers in more than 100 countries with more than 15,000 employees worldwide. For more information, please visit the company website at www.lexisnexis.com.

About Ayehu

Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade product for unified incident management. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit www.ayehu.com





IT Process Automation Survival Guide




Yuval Molnar of Payoneer is Ayehu’s Most Recent IT Process Automation Super Hero Of The Month

Ayehu Software Names Most Recent Recipient of IT Process Automation Super Hero of the Month Award as Yuval Molnar of PayoneerAyehu Software Technologies Ltd., industry leading developer and marketer of enterprise-grade IT Process Automation solutions has just named the most recent recipient of its Super Hero of the Month Award.

This month, Ayehu has chosen Yuval Molnar and Production Team of Payoneer. Molner was specifically chosen for his use of IT Process Automation to streamline and improve efficiency for his team and his organization as a whole.

Molner serves as a Production Support Team Leader at Payoneer. In this role, he is tasked with managing a team of support professionals as they handle incoming requests and monitor/manage the process from initial contact through resolution. Up until recently, most, if not all of these tasks were being handled manually, a time-consuming process that was riddled with risk of user error and other compliance problems.

In late 2014, Payoneer’s new VP of IT Operations, Yaron Weiss, introduced the eyeShare product, which he already had experience using with his previous employer. The first process automated was system monitoring, the majority of which is now handled by the event-manager function.  They’ve also created workflows that allow certain non-R&D users to send inquires directly through the eyeShare system and receive immediate response with the requested data. This has vastly improved the department’s efficiency.

With eyeShare, Molner’s team can now keep track of their services by running multiple queries directly within the database, and can separate the results according to severity level. In addition, they now have the ability to grant users direct and controlled access to the database so they can extract any information needed without involving the production team in the process. The permission set-up allows Molner’s group to control exactly which user can request each report in order to obey compliance requirements.

“eyeShare has allowed us to reduce repetitive tasks by enabling internal users to access information on their own,” comments Molnar. “In addition to automating our monitoring process and enabling us to calibrate the actions taken for each event based on severity, the system also keeps us informed about crucial errors occurring in real-time with our services. Overall, eyeShare has dramatically improved the way we work.”

Ayehu’s coveted Super Hero of the Month award is designed to recognize professionals who are using IT Process Automation to improve the way their organizations run. Any individual or team who uses the eyeShare product in businesses of any size or industry may be eligible to receive this award.

About Payoneer

Payoneer connects businesses, professionals, countries and currencies with an innovative cross-border payments platform. Currently, Payoneer is enabling millions of businesses and professionals from more than 200 countries reach new audiences by facilitating seamless, cross-border payments. Additionally, thousands of leading corporations including Google, Airbnb, Elance-oDesk and Getty Images rely on Payoneer’s mass payout services. To learn more, please visit www.payoneer.com                                       

About Ayehu

Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade product for unified incident management. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit www.ayehu.com





5 Ways to level up your service desk using it process automation




Jerry Thompson of Handgards is the IT Process Automation Super Hero

IT process automation Superhero of the MonthAyehu is pleased to announce the latest recipient of its Super Hero of the Month award. This month, the company has chosen to recognize Jerry Thompson of Handgards. Thompson was selected because of his innovative use of IT automation to streamline operations and dramatically save time and resources.

As Director of New Systems and Networks, one of Thompson’s most important tasks involves facilitating a smooth Warehouse Management process from start to finish. Prior to implementing the eyeShare product, Thompson’s team had to build a series of SQL programs which would allow them to un-plan and remove orders from their system. One set of SQL programs was required to verify which records were affected and another was needed to ensure that all records were subsequently cleared out of the system. The problem was, in order to initiate these processes an email was required for each step. If IT wasn’t available, the warehouse team had no choice but to wait.

After conducting extensive online research, the team settled on the eyeShare product. They started on a trial basis, working with the Ayehu representatives to build a customized solution that would streamline the Warehouse Management process through automation. Now, when the warehouse team sends an email with a specific subject, eyeShare automatically initiates the necessary steps without the need for input from IT personnel. Since initial implementation, a total of 6 automated workflows have been set up, further improving operational efficiency.

 “The eyeShare software has drastically reduced down-time by removing bottlenecks from our internal processes,” comments Thompson. “With the IT process automation that we currently have in place, our systems are able to run with minimal intervention from the IT department. As a result, the warehouse team is much more productive.  And because our Document Control System has fewer communication issues with our ERP system, everyone is able to perform their duties more effectively.”

The Super Hero of the Month award is given by Ayehu as a way to recognize those forward-thinking leaders that are using automation to propel their organizations forward. Anyone who uses the eyeShare product is eligible to receive this coveted award.

About Handgards

For over 40 years, Handgards Inc. has been the North American leader in food service plastic disposables. The company has flourished by providing products which protect against infectious diseases transmitted by hand contact, and by retaining its industry leading ability to develop new lines of food saving and time saving food storage and food handling bags, as well as a number of other products. To learn more about the company, please visit: http://www.handgards.com/




eBook: 10 time consuming tasks you should automate




Ayehu Names Laurentiu Stefan of Wizrom Software SRL as its IT Process Automation Super Hero of the Month

IT Process Automation Super Hero of the Month

Laurentiu Stefan of Wizrom Software SRL

Ayehu Software, industry leading developer of robust IT Process Automation software solutions has announced the most recent Super Hero of the Month Award recipient. This month, the company has chosen Laurentiu Stefan of Wizrom Software SRL.

Stefan was selected for his use of IT process automation to improve internal workflows and reduce system downtime.

In his role as a Systems Engineer, one of the main problems Stefan faced was verifying the availability of the company’s virtual servers and the resources they used, specifically disk drives. Another concern was verification of backup consistency. In an attempt to resolve these issues, Stefan and his team created some windows services that would notify them when a backup was completed, but they were still unable to verify the consistency of that backup.

In 2013, through a collaboration between Ayehu and Wizrom Software, Stefan began using the eyeShare product. His team leveraged the new automation technology to help manage virtual machine availability and, more importantly, automate backup checks. They are now able to take a proactive approach to reviving virtual machines without having to wait for their clients to notify them that the services are down. As a result, the software engineers are able to focus more time on other important tasks.

“Through simple workflows, now we know immediately when a virtual machine is down and can take the necessary actions to revive it as soon as possible. As an added bonus, the load on the resources is now available to us as soon as thresholds are reached,” noted Stefan.

“We now spend much less time in backup verification and we only need to take action when something is wrong. This has vastly improved both our service levels and our operational efficiency.”

The Super Hero of the Month award is given in recognition of those in the IT field who are using automation technology to enhance their own performance and that of their organization. Any individual who uses the IT process automation solution  may be eligible to receive this coveted award.

About Wizrom Software SRL

Wizrom Software SRL is one of the most innovative providers of software for business management in Romania. They offer some of the most advanced software solutions in the industry for planning and resource efficiency at an enterprise level. To learn more, please visit http://www.wizrom.ro/ro.





eBook: 10 time consuming tasks you should automate




Ayehu Names Eugene Vatnik of Rockingham Group as its IT Process Automation Super Hero of the Month

IT Process Automation Super Hero of the Month

Ayehu Software, developer of a lightweight, enterprise-grade product for IT Process Automation has announced the latest recipient of its Super Hero of the Month Award. This month, Ayehu has selected Eugene Vatnik of Rockingham Group. He was chosen in particular because of how he has used IT process automation to streamline operations for his team and his organization as a whole.

In his role as CIO of one of the US’s oldest insurance providers, Vatnik faced many of the same problems that IT departments in just about every industry face. In particular, because the company they outsource their infrastructure support to does not have a very robust monitoring system. Eventually, Vatnik and his team stopped relying on the incoming reports because they neither provided an accurate picture nor interfaced with their internal incident management system.

IT process automation solutions

In 2012, Vatnik began researching various options for an IT process automation solution that would help improve the incident response process. He came across Ayehu and after testing and doing his due diligence, implemented the eyeShare product in April 2014. In that short span of time, the company has been able to automate a broad range of tasks and workflows, including mail monitoring, LexisNexis VPN Tunnel reset, server monitoring, server reboot, IIS/Tomcat restart, service restart, IIS application pool restart, unlocking user accounts, and of course, incident management, which they integrated with JIRA.

“We have automated recovery of several production systems and we are quite pleased with the results so far,” comments Vatnik. “The eyeShare alerts give us ability to identify potential issues before they become problems. We stopped putting out fires; instead we proactively schedule maintenance of the production systems. As a result, we’ve significantly improved stability of the production systems and greatly reduced the number of production incidents.”

Ayehu’s Super Hero of the Month award is given in recognition of professionals that use IT process automation to improve the way their organizations run. Anyone who uses the eyeShare product in businesses of any size or industry is eligible to receive this coveted award.

About Rockingham Group

The Rockingham Group has been providing for the insurance needs of generations of policy holders since 1869. The group, consisting of Rockingham Mutual Insurance Company, Rockingham Casualty Company, and Rockingham Mutual Service Agency, Inc., currently provides insurance services through local agent offices in communities throughout Pennsylvania and Virginia. They hope to expand to additional states in the future. To learn more, please visit www.rockinghamgroup.com.

About Ayehu

Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade product for unified incident management. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit www.ayehu.com





IT Process Automation Survival Guide