The high cost of NOT automating…

The high cost of NOT automating...

Industry experts frequently point out the many ways that leveraging intelligent process automation can benefit an organization. For instance, increased efficiency, lower costs, scalability and the ability to do more with less all top the list. What we don’t often mention, however, is the other side of the coin. That is, the impact NOT automating could potentially have on an organization’s ongoing success and future profitability. Specifically, failing to automate could come at a significant cost in three key areas, as highlighted below.

Human Error

As the IT realm continues to grow in complexity, the risk of errors by the individuals responsible for handling fundamental tasks and workflows will inevitably increase as well. These errors can be costly in a number of ways, including impact to both internal departments as well as external clients, which could result in the potential loss of long-term business. These costs can be further compounded by the amount of time it takes the IT department to correct said errors.

To gain a more accurate picture of exactly how much human error can cost your organization, take some time to document all the recent mistakes your IT team has made. Then, assign a dollar value to each one of those errors. You may be surprised at how much those seemingly insignificant losses can truly add up. What’s more, the larger your organization grows, the more complex your infrastructure will become, which means an even greater risk of IT errors. Intelligent process automation dramatically reduces, and in most cases, entirely eliminates human error, ensuring a more efficient and cost-effective operation.

Employee Turnover

Recent data indicates that having to replace an employee can cost a business up to 33% of that individual’s annual salary. To put this into perspective, let’s say you pay your average IT support technician a salary of $45,000 per year. If that employee quits, it could cost you up to $15k just to find their replacement. That’s a tremendous waste of time, money and other critical resources.

In the IT industry, turnover is a serious problem, the biggest cause of which is employee burnout. Being on call 24/7 may be par for the course, but those 2am phone calls get old real quick. Furthermore, having staff on-hand to monitor, maintain and update your infrastructure around the clock isn’t practical, nor is it financially sound.

By introducing intelligent process automation into the mix, you’ll alleviate much of the unnecessary burden from your IT team. They’ll be able to focus their efforts on more meaningful work, which will keep them engaged and happy. Not only will this improve retention rate, but satisfied employees are also more likely to recommend you as a good employer to their own networks, which could help you recruit additional talent when it comes time to scale.

Missed Opportunities

Tying in directly with the two points listed above, the third way lack of automation can cost your business is missed opportunities. When employees are bogged down with manual, repetitive tasks, not only will they not have the time or energy to work on other, more meaningful projects, but if they’ve got one foot out the door, they probably won’t care much about your organization’s long-term success anyway.

Likewise, when human errors are causing issues with the current way your business operates, it can impede your chances to scale and grow. In other words, your IT team will be so busy putting out fires and trying to recover from costly mistakes, they won’t have the time, energy or desire to dedicate to other value-added and mission-driven activities.

If you want to be able to compete in the digital age, you need a staff that is ready, willing – and most importantly – able to innovate. Intelligent process automation complements human workers by doing much of the heavy lifting while enabling better decision-making and freeing up employees to fully utilize their skills. This creates a “best of both worlds” scenario where everyone benefits.

So, can intelligent process automation save your company money, make your operations more efficient and provide other valuable benefits? Absolutely. But it’s equally as important to consider the very real costs of not automating. The question you should be asking, then, isn’t should you automate, but rather can you really afford not to.

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