Over the past decade or so, the buzz surrounding robotic process automation has continued to grow increasingly louder. Along with greater awareness, however, there have also been a number of myths, misconceptions and outright untruths being perpetuated which have led to many otherwise savvy professionals feeling leery about adopting this innovative technology. As a result, organizations across the globe are missing out on the many incredible benefits that RPA has to offer. That being said, we’ve identified 5 of the most common misunderstandings and the real truths behind each of them.
RPA will replace humans.
One of the biggest misconceptions about RPA is that it will eliminate the need for human workers altogether. This thought process has bred fear and caused a great degree of resistance, particularly among those in the IT field. In reality, RPA is meant to complement human workers and make their jobs easier and more efficient. Will that mean some jobs will be replaced by robots? Sure. But for the most part, adoption of this technology will ultimately create new and better opportunities for people to pursue.
You can automate everything with RPA.
On the other end of the spectrum, many early adopters of robotic process automation falsely believed that 100% of the workload within their organizations could be seamlessly transitioned from human to machine. While it’s true that some companies have been able to automate up to 80% of their processes, there will almost always be at least some areas where human resources are still necessary (further supporting the previous point). For best results, RPA should be implemented in small increments, testing, modifying and slowly increasing, thereby optimizing the technology to its fullest capabilities.
RPA is only for IT.
Small to mid-sized companies often forego adoption of automation because they believe it’s only ideal for larger firms with dedicated IT departments. In truth, RPA can be applied to almost any repetitive, manual task, workflow or business process – regardless of whether it’s housed under the umbrella of IT or not. Additionally, the right RPA product should be affordable, quick and easy to implement without requiring a great deal of technical know-how. In other words, perfect for businesses of any size or industry.
All RPA solutions are the same.
This is, perhaps, one of the biggest misconceptions surrounding RPA, or automation in general. While the basic concept is consistent across the board, the tools themselves are often vastly different, as are the companies that develop and market them. It’s also important to point out that more bells and whistles an RPA tool has doesn’t necessarily make it better. It’s all about what fits best with your needs. That said, when evaluating robotic process automation solutions the key things to look for include: ease of use, time to deployment, cost of ownership, scalability, ROI and support after the sale.
RPA is a passing fad.
Last, but not least, many have resisted jumping on the RPA bandwagon because they simply don’t believe it’ll still be around in the relatively near future. After all, how many other technologies have come and gone over the past several decades? The reality of this lies in the growing demand for companies in every industry to find ways to minimize costs, maximize efficiency levels and remain competitive. RPA is the ideal solution to each of these objectives, which indicates that it’s a technology that’s here to stay and will only continue to improve as time marches on.