There’s no question, we live in a world where staying connected is critical – especially in business. Today, organizations of all shapes, sizes and industries rely on technology to manage day to day operations and remain competitive, from the use of external websites to internal networks. What kind of an impact would an outage have on these businesses? What if that outage was to last for several hours or more? In many cases, the trickle-down effect could be devastating. So, how can one prevent such an outage from occurring in the first place? The answer is simple: IT process automation.
The problem of system-wide outages frequently lies within the management of the company’s firewall. Every business has a duty to protect confidential information, which is typically done through the use of a firewall. This essentially allows users to access the web while also automatically weeding out and protecting against incoming hackers, viruses and worms. The problem is, when the firewall experiences some type of failure, the entire connection is shut down, leaving end users with the inability to access the web, either externally or internally.
What is the main cause of these devastating firewall errors and, more importantly, how can they be prevented? Recent research by Tufin Technologies has revealed that the main source of firewall outages is human error. In fact, a whopping 1/3 of businesses have admitted to having this issue. The problem is mainly due to the fact that so many organizations still continue to manage firewall changes manually, which leaves the door wide open for mistakes and miscues. The result is often a systemic shut down across the entire network.
Just how many and with what frequency are these outages occurring? Of those organizations polled in the Tufin study, 33% of them admitted that they had experienced at least 5 or more outages in the past year that were directly related to their firewall management. What’s more, among companies that are categorized as being in the financial services industry, 17% reported that they’d experienced more than 11 outages over the last year. That’s nearly one outage every month!
IT Process Automation – Eliminating Human Errors.
So, what’s the solution? What can be done to reduce these alarming numbers, particularly in a climate that is shifting more and more toward cloud adoption and virtualization? The fact is, with all of these changes, network security is simply becoming too complex to be handled by humans. Even the most seasoned IT professional is susceptible to error, of which, even small ones can cause significant, system-wide problems. The only way to truly reduce the risk associated with managing firewalls is through IT Process Automation.
When the human component is removed from the process, not only does the risk of error go down significantly, but it also frees up IT professionals to focus on other important business matters that cannot be automated. The good news is, more and more key decision makers are starting to realize this fact and are embracing automation as a valuable tool to improve IT performance while maintaining security and compliance, and most importantly – reducing incidents of down time.