Digital transformation can be boiled down to three things: simplicity, innovation and intelligence. One of the most effective tools for achieving these things is AIOps. But adopting a new approach in any department can be daunting. Adding in the complexities of IT makes it even more challenging. When it comes to significant initiatives like this, taking it step-by-step can make things much more manageable. Let’s break down three phases that will make your AIOps implementation go much more smoothly.
Step 1: Define your goals.
You can’t expect to hit a target if you don’t have one in front of you. The first step in getting your organization ready to roll with AIOps is to determine exactly what you’d like to accomplish as the end-result. Take some time to identify areas of specific need where AIOps could provide resolution. Some examples of this might be supporting your ITSM team with alert escalation or improving service availability through incident management. You have to define your objectives first before you can develop a strategy for achieving them.
Step 2: Establish parameters for success.
Next, you must determine which parameters you will use to monitor and measure your success. Common AIOps success parameters include things such as mean time to resolution (MTTR), outage prevention, improved productivity and cost reduction as a result of automation. By developing and setting these benchmarks, you’ll be better able to assess your implementation success rate. You’ll also be better prepared to determine when to pivot and change course if necessary.
Step 3: Focus on the data.
Artificial intelligence is only as good as the data it’s being fed. The term “garbage in, garbage out” comes to mind. In order for your AIOps adoption to be successful, you must prioritize the issue of making sure the data you will use is plentiful, accessible, relevant and most importantly, of superior quality. Sourcing this information as early as possible can give your project a jumpstart, save you a massive amount of time and aggravation and improve your chances of reaching your goals without fewer roadblocks along the way.
As you work through these three fundamental steps, one important point to keep in mind is that AIOps is a journey, not a destination. Therefore, it should never be viewed as a one-off project, or a “set it and forget it” initiative. Organizations that have been successful with AIOps recognize that it’s something dynamic and ever-changing. Go into it with the proper mindset and digital transformation will be your reward.