In today’s increasingly competitive world, businesses simply must find a way to remain a step ahead of others within their industry. One of the best ways to accomplish this goal is by employing robotic process automation (RPA). Here are just a few of the reasons why, as well as some best practices for overcoming obstacles and achieving widespread adoption.
Benefits of Robotic Process Automation
What is it about robotic process automation that can drive the ongoing success and future growth of a business? Well, for one thing, it helps maximize productivity. When all cylinders are firing, the output of the business is at its highest level. This naturally leads to improved customer experience, both internally and externally. The greater your service levels, the better your company will fare against the competition. It’s sort of like a snowball effect. One or two minor benefits lead to several much more impactful ones.
Common Roadblocks to Robotic Process Automation
Of course, a business cannot achieve the above benefits unless and until they’ve successfully deployed robotic software. The problem is, there are still a number of common objections that can make this task challenging. The following roadblocks must be addressed and overcome in order to move forward in a positive direction.
Lack of Operational Knowledge – It would seem straightforward that IT management would recognize certain workflows and processes that can and should be turned over to robotic process automation, however, it’s not always that simple. The truth is many in leadership roles do not fully understand the day to day tasks their workers are responsible for; therefore they fail to see the urgent need for automation.
Poor Publicity – Let’s face it, robotics have gotten a bad rap in the media. Many people still view automation as a threat to human jobs and therefore are resistant to its adoption. When key decision makers are among those with such an opinion, obtaining buy-in can be an uphill battle.
False Idea of Complexity – Sure RPA is complex. In fact, the right tool should be robust and sophisticated enough to handle a wide range of tasks and workflows. At the same time, for the actual end-user, it’s not nearly as complicated as it may seem. Getting the powers-that-be to understand this can be challenging.
Overcoming These Hurdles
While each organization may experience these challenges to differing degrees, one thing remains constant. Those businesses who have successfully implemented robotic process automation have done so by applying certain best practices, which can and should be duplicated by other companies facing similar obstacles. Here are a few key areas on which to focus when attempting to obtain faster adoption of RPA:
Response to Budgetary Woes – Businesses in every industry are under increasing pressure to “do more with less”. RPA can help achieve this goal, saving money while simultaneously improving efficiency, boosting productivity and streamlining operations. Demonstrate this to those in charge and you’re sure to garner some attention.
Addressing Urgent Pain Points – What areas are truly causing costly headaches and bottlenecks within the organization? Can RPA be applied to these areas to achieve a different (better) outcome? Identifying the most impactful and urgent pain points and positioning automation as a solution can help gain better traction.
A Champion of the Cause – Having at least one influential leader on board with the concept of adopting robotic process automation can significantly improve the chances of success. If need be, apply the two best practices above to gain buy-in from one or more key individuals and you’ll soon have an army of backers pushing forward for your cause.
These days, making it in any industry requires the strategic ability to stay one step ahead of the competition. Without question, robotic process automation is one of the most effective tools for achieving this lofty goal. By knowing what the common objections to RPA are and having a clear-cut plan in place to effectively address and eliminate these obstacles ahead of time, you’re sure to position your organization for optimum success.