The subject of IT outsourcing has long been one of staunch debate over the past few decades or so. It seemed that with the increasing use of cloud computing, having IT operations managed elsewhere would become the norm rather than the exception. Yet, there’s one thing that is now giving outsourcing a run for its money and making the need for it nearly obsolete. That thing is IT automation, and here’s why it’s tipped the world of IT outsourcing on its side.
While the concept of outsourcing is by no means going away anytime soon, the need for it – at least in terms of the IT industry – seems to be shrinking. The reason is simple, really. IT automation has provided a solution to each of the main reasons organizations turned to outsourcing in the first place.
Cost – For small to medium sized businesses, the costs associated with managing IT operations in-house were simply too high to justify. Instead, they turned to outside sources to provide these services, reducing expenditure. Automation makes managing IT operations internally much more affordable, so there’s really no need to rely on a third party provider.
Scalability – Another common reason businesses choose to outsource is the ability of these services to evolve along with the changing needs and demands of the business – something managing IT in-house couldn’t easily accomplish in years past. With automation, however, businesses can scale up or down with ease.
Resources – Finally, there is the topic of logistics. Housing IT internally once meant the need for bulky and complex equipment, something that many SMBs simply could not accommodate. Automation, combined with cloud technology, eliminates this need, streamlining IT and making it simple to manage in an office of any size.
Essentially, IT automation is enabling enterprises of any size to do more with less. No longer is it necessary to employ a huge group of professionals to manage IT operations. Rather, the day to day IT tasks needed to keep the business running smoothly can be handled by just a handful of people. Now, what once made sense both financially and logistically – outsourcing – is becoming more of a hassle than it’s worth.
As we’ve pointed out in previous articles, there are many benefits to keeping IT operations in-house. These advantages include, but are not limited to:
- Increased control over procedures and processes
- Enhanced security due to limiting access to only internal employees
- Improved flexibility and customization (unique to each organization’s specific needs)
- Time savings – no more relying on a third party
- More cost-effective option than outsourcing to an MSP
For those businesses that choose to continue outsourcing their IT needs, automation will likely still play a significant role, as IT service providers leverage automation to deliver timely, precise and efficient results to their clients. So, either way IT process automation will impact your business in some way, even if that impact is indirect.
In any event, as IT automation continues to become a household name in 2014 and beyond, it’s becoming more and more evident that the decision to outsource IT operations will be an increasingly complicated one. Overall, the trends indicate that IT process automation will ultimately win the battle and provide businesses of all shapes, sizes and industries the ability to run efficient, effective internal IT departments.