In a world where outsourcing IT operations has become the norm rather than the exception, many organizations are finding it challenging to manage their network operation center performance when it is being handled offsite. The good news is you don’t have to outsource your Network Operation Center (NOC) to achieve operational efficiency! To the contrary, by leveraging IT Process Automation you can effectively keep your service levels high while also reducing the cost of your network operations. Here’s how.
You don’t have to outsource your Network Operation Center to achieve operational efficiency. IT Process Automation lets you keep your service levels high.
There are a number of simple IT Process Automation strategies that you can implement that will allow you to host your own in-house network operation center and do so efficiently and cost effectively. Here are just a few examples:
- Empower your Level 1 teams, thereby reducing issues escalated to Level 2 – IT Process Automation allows your first level personnel to handle things like password resets, disk space clean-ups, restart services and more. This instantly improves efficiency and service levels.
- Reduce Level 1 and Level 2 workloads – IT Process Automation frees up your NOC team to focus on more critical matters and other strategic initiatives, allowing for a much more efficient allocation of IT resources.
- Automate repetitive activities – No more time wasted on manual, routine and repetitive tasks. Automated workflows can be created to handle almost any activity.
- Integrate with existing management tools – With IT Process Automation, your NOC doesn’t have to be a separate entity. IT operations can quickly and easily be integrated with all of your other management tools, such as monitoring systems, service desks, AD and email, creating a seamless, streamlined operation.
In addition to these broad business strategies, IT Process Automation can also help to reduce and consolidate workflows to make them more efficient and effective. For example:
- Reaction to a disk space / file directory quota breach thresholds:
- Monitoring system sends an alert that threshold has been breached on disk drive on a production server
- IT Process Automation tool receives the alert and notifies Level 1 to take ownership of the issue (various sources of notification can be used)
- Level 1 replies back that he took ownership (reply sent directly to IT Process automation tool)
- Level 1 decides what action to take. In this case, which file(s) should be deleted, or whether to escalate to Level 2
- IT Process Automation tool performs the requested action and return message is sent upon success or failure
- Reset of password on Linux server:
- A user request to password reset on a specific server is received
- A change request is created in the ITSM tool
- This initiates an automated workflow in the IT Process Automation tool
- The IT Process Automation tool connects to the remote server, resets the password to a predefined password and provides notification upon success
Theses are just a few examples of the many tasks and processes that IT Process Automation can manage, opening the door of opportunity for organizations to maintain their own NOC in-house. This allows for better control, communications and overall performance management, thereby improving service levels, increasing efficiency and further streamlining IT operations for optimum results.