Convince ITPA

How to Sell the Benefits of IT Process Automation Technology to Key Decision Makers

Pitching IT Process Automation to managementPitching IT Process Automation to management? Demonstrate the benefits and savings and you’ll have them convinced.

If you’ve ever had to pitch an idea to your manager or other key decision makers in your organization, you are probably already familiar with their many objections. It’s too expensive. We don’t have the resources. We’re just not quite convinced it’s a necessity. It’s nice to have. So on and so forth. Trying to sell the concept of IT process automation is no exception. If you’re sick and tired of wasting time on manual, repetitive tasks and are ready to convince the powers that be that it’s time to implement automation, here are a few helpful tips.

First, go over step by step the powerful benefits of IT Process Automation, as follows:

SLA Management

IT automation processes would significantly improve your team’s ability to meet and exceed SLA’s, as automated workflows can be implemented to expedite the team’s activities to restore service. This means improved operational efficiency across the board.

IT Service Management

IT automation tool can assist by implementing specific workflows to improve customer service. For example, thresholds on directory space require teams to make decisions regarding actions (i.e., delete files/logs). This process can take some time. Admins can automate the entire process including notification and reduce the decision time.

Reallocation of Workloads

Current workload of both Level 1 and Level 2 teams consist of many manual efforts that take extended periods of time. Through IT process automation tool such as eyeShare, automated human / system workflows could be implemented, freeing up personnel to be able to concentrate on service improvements instead of just concentrating on maintaining current service.

Reduction of Incidents

IT automation tool can assist in reducing incidents related to the manual effort of activities for both normal troubleshooting and maintenance. These manual procedures can be incorporated in human/system workflows to remove the human error factor that can cause critical incidents.

Decision Analysis

Improve levels of incident documentation activities, including monitoring resolutions times with adequate information for making quality decisions based on the data. Automate auditing processes to include accurate time stamps, automated assignments and ownerships, description of actions taken to restore services, and more.

Calculating ROI for IT Process Automation

Once you’ve delivered the key benefits of IT process automation, it’s time to address one of the biggest objections – cost. As with anything else, the decision makers of an organization want to be absolutely certain that they will receive an adequate return on their investment with any new venture. To effectively deliver this message, you must first plan your ROI strategy.

To be most effective, your ROI analysis should demonstrate the ability to achieve short-term results while also addressing the longer-term, strategic benefits of automation. Here are a few pointers on achieving these goals.

The basic formula for calculating task automation savings is as follows:

Time spent on a single task x Frequency/month x Cost/hour x 12 months = Yearly Savings

You can use this formula to assign a monetary value to the freed-up time of your IT personnel when automation is leveraged. This formula should be applied to each task you plan to automate so that you can add up the annual savings per task.

Once management begins to see the specific benefits along with the incredible tangible savings that can be realized through IT process automation, you’ll have them convinced.

Got the green light and ready to begin leveraging IT process automation in your organization?

Here are some tips on evaluating different ITPA tools to help you choose the right one for your business.


EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)