Integrating Ayehu eyeShare with Amazon Web Services (AWS) and JIRA Service Desk

backOne of the greatest benefits of the Ayehu eyeShare IT process automation product is that it can be easily and seamlessly integrated with an impressive number of existing systems and applications. Two of the most recent to join the ranks include Amazon Web Services (AWS) and JIRA Service Desk.

Amazon Web Services (AWS) is a secure cloud services platform that offers a suite of cloud computing services to establish an on-demand computing platform. AWS provides a broad set of infrastructure services, including computing power, storage, networking and databases – all of which is delivered as a utility: completely on-demand.  Millions of businesses worldwide are leveraging AWS cloud solutions to build sophisticated applications with increased flexibility, scalability and reliability.

JIRA Service Desk is an easy to use, simple to setup help desk software that is popular for its out-of-the-box features, ease of use and simple, straightforward maintenance. The convenient self-service portal also makes it easy for users to request help, search knowledge bases and track progress on issues.

The one area where each of these powerful tools is consistently lacking is that of automation, which is where the eyeShare solution comes into play.

Benefits and Applications

The AWS integration provides the ability to add out-of-the-box activities for working with instances, images, snapshots and other resources. Whether in the development and test environment or the full production environment, the eyeShare integration pack allows users to extend and enhance their AWS environment through advanced automation of workflows. Some of the ways this integration can be leveraged include:

  • Create new images based on existing ones
  • Create and restore snapshots
  • Verify image definitions based on best practices
  • Halt development and test instances during non-working hours
  • Initiate automated responses to AWS alerts
  • Receive notification of shortage in resources

Similarly, the JIRA Service Desk integration allows users to eliminate repetitive, manual help desk tasks and instead create closed-loop process workflows that are designed to accelerate, enhance and extend the existing platform’s capabilities. This can dramatically boost productivity and efficiency levels while also keeping costs down. Some of the tasks and processes that can be enhanced through this integration include:

  • Automatically open tickets based on notification from other applications
  • Update ticket information with the corresponding action performed
  • Notify appropriate parties (via email, SMS or voice message) about new critical tickets
  • Automatically close tickets upon completion of appropriate action

You can view a step-by-step video tutorial on how easy it is to integrate eyeShare with both AWS and JIRA Service Desk by clicking here.

With these seamless integrations, organizations working with JIRA or AWS can optimize the time and resources of their IT departments and foster a much more productive, efficient working environment. Both are part of the complete eyeShare download package.

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