Integrating IT Process Automation with Tivoli Netcool/OMNIbus

IBM’s Netcool/OMNIbus is a widely utilized operations management software which is used to consolidate complex IT and network operation management tasks, making them easier to use and more efficient for the end user. In order to maximize the use of this software solution, businesses need to find a way to capture alerts and manage incidents in a more timely and efficient manner. By integrating Netcool/OMNIbus with eyeShare’s IT process automation software, you can do just that, developing a faster, more effective approach to incident management.

Ayehu eyeShare offers convenient 2-way plug and play integration with Tivoli Netcool/OMNIbus, which ultimately allows IT personnel to send and receive data instantly to and from the Netcool/OMNIbus server. Alerts are captured in real-time and events that meet specific conditions can be seamlessly transformed into a workable incident in eyeShare. By combining Netcool with IT Process Automation you will be able to deliver actionable information and workflows, accelerate responses to alerts, and create response actions (IT process workflows) to any problems that arise across your entire physical, virtual, or cloud IT infrastructure.

Integration IT Process Automation with Tivoli Netcool/OMNIbus- Video tutorial!

How it Works

Essentially, eyeShare extends the capabilities of IBM’s Tivoli Netcool/OMNIbus, from simple, repetitive IT tasks to complex processes spanning across multiple systems.  eyeShare automates procedures while keeping you in full control, providing freedom and flexibility to manage incidents according to your own needs and criteria. The bi-directional integration with Tivoli lets you trigger workflows based on Tivoli alerts using email, SMS, phone calls or IM. Close the loop between automation IT personnel to control task execution, anytime anywhere.

With eyeShare for Netcool/OMNIbus you can open, retrieve, and update alerts. Create new alerts in Netcool/OMNIbus, receive list of alerts according to specific criteria that you define, and update existing alerts in Netcool/OMNIbus with the click of a button. This integration brings two highly effective tools together to create a more efficient, effective incident management tool to arm IT personnel with. Integration is simple and fast – you can be up and running in just 5 minutes.

ITPA integration with Netcool/OMNIbus provides businesses with the ability to:

  • Capture events for quick response
  • Keep all important alerts under a consolidated view and process
  • Automatically troubleshoot and diagnose to determine best resolution (triage)
  • Notify, escalate, and assign responsibility to specific user, group, or duty
  • Execute tasks to auto-remediate problems as they occur

If your organization employs the use of Tivoli Netcool/OMNIbus, you’re already half-way there toward efficient incident management and task execution. Let eyeShare bridge the gap and help bring your IT department full circle to manage your IT processes most effectively.

eBook: 10 time consuming tasks you should automate

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