Integrating ServiceNow ITSM with IT Process Automation

We’re excited to release our new integration between eyeShare IT Process Automation software and ServiceNow ITSM

If you’re familiar with the ServiceNow ITSM ticketing system, you know about incident management. Well, the eyeShare integration adds automation to the reporting, resolution, and closure of incidents. Instead of manual data entry and service desk procedures, you create an automated process that accelerates incident management and resolution.

Integrating ServiceNow ITSM with IT Process Automation

Here’s a brief description of how the integration with ServiceNow works:

  • eyeShare receives alerts from monitoring system such as SolarWinds, Nagios, SCOM 2012 etc., and then automatically opens tickets within ServiceNow.
  • eyeShare executes automated workflows to troubleshoot the problem, and then updates the incident status or if necessary it will remediate the problem and close the ticket in ServiceNow after successful closure.

Want to learn more? Take a look at our ServiceNow integration and watch the video below to see the 3-way integration example between eyeShare, SolarWinds, and the ServiceNow ticketing system.



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