Frequent password reset, especially coupled with a complex password policy, lead to repeated account lockouts. In some workplaces, password reset calls take up almost 40% of IT support personnel’s working day. The procedure for each call includes phone authentication, execution of reset, confirmation, and documenting the call closure.
Ayehu for Active Directory (AD) enables automatic management of Active Directory tasks. Pre-packaged workflows automate the entire process out-of-the-box. For example: When a helpdesk user opens a ticket for a password reset, the workflow in Ayehu can automatically execute and reset the password for the account, sending it back to the end-user. Optionally, you can choose to have your end-users receive a confirmation via SMS.
The results of this solution are reduced support calls and reduced end-user downtime. Admins can view and control user actions, leaving more time to focus on higher value tasks.