BMC Remedy Integration

The 2-way integration of Ayehu IT process automation with Remedy lets you automate alerts, ticket resolution, and ticket closure within Remedy!

About the integration

  • Instead of manual data entry and long service desk procedures, you can create a closed-loop automated process that accelerates incident management and resolution.
  • The plug & play Integration Packs for BMC Remedy use the BMC Web Service and Ayehu Listener to achieve the industry’s only integration method requiring no changes in your Remedy system. The Ayehu Integration Pack uses the appropriate Web Services to enable and configure the target Remedy server, allowing the Integration Pack to function. It’s “zero touch” configuration.
  • Watch this on-demand webinar: How to Create A Self-Driving Service Desk with BMC Remedy and Bots

With Ayehu for Remedy you can send, retrieve, and query tickets, as well as create, delete, or update tickets.

Available actions in Ayehu for BMC Remedy:

New Record – Generate a new ticket in Remedy

Close Record – Close the specified ticket in Remedy

Update Record – Update any allowed field provided in the Remedy ticket

Query Record – Return a list of filtered tickets

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