BMC Remedy Integration

The 2-way integration of Ayehu IT process automation with Remedy lets you automate alerts, ticket resolution, and ticket closure within Remedy!

About the integration

Instead of manual data entry and long service desk procedures, you can create a closed-loop automated process that accelerates incident management and resolution.
The plug & play Integration Packs for BMC Remedy use the BMC Web Service and Ayehu Listener to achieve the industry’s only integration method requiring no changes in your Remedy system. The Ayehu Integration Pack uses the appropriate Web Services to enable and configure the target Remedy server, allowing the Integration Pack to function. It’s “zero touch” configuration.

[Solution Brief]
Ayehu NG

[Integration doc]
Ayehu and BMC Remedy

[Webinar] How to Create A Self-Driving Service Desk with BMC
Remedy and Bots

With Ayehu for Remedy you can send, retrieve, and query tickets, as well as create, delete, or update tickets.

Available actions in Ayehu for BMC Remedy:
New Record – Generate a new ticket in Remedy
Close Record – Close the specified ticket in Remedy
Update Record – Update any allowed field provided in the Remedy ticket
Query Record – Return a list of filtered tickets

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About Ayehu

Ayehu’s codeless Intelligent Automation and Orchestration platform uses a drag-and-drop visual workflow designer to automate IT tasks in minutes.
This saves 95% of the time spent remediating incidents, delivers a 35% cost reduction on repetitive manual tasks and cuts MTTR incidents by more than 50%.
Our 220+ Enterprise customers, including large MSPs such as Cognizant, Capgemini, and Accenture, are using Ayehu’s platform for its digital labor, increasing their operational efficiency by sending robots to work.