BMC Remedy Integration
The 2-way integration of Ayehu IT process automation with Remedy lets you automate alerts, ticket resolution, and ticket closure within Remedy!
About the integration
With Ayehu for Remedy you can send, retrieve, and query tickets, as well as create, delete, or update tickets.
Available actions in Ayehu for BMC Remedy:
New Record – Generate a new ticket in Remedy
Close Record – Close the specified ticket in Remedy
Update Record – Update any allowed field provided in the Remedy ticket
Query Record – Return a list of filtered tickets