BMC TRUESIGHT Integration
AYEHU INTEGRATES WITH BMC TRUESIGHT TO PROVIDE IT OPERATION TEAMS WITH AUTOMATED REMEDIATON OF INFRASTRUCTURE ISSUES, WITH NO CODING REQUIRED
About the integration
- Ayehu’s automated workflows can be triggered by alerts received from BMC TrueSight ;Once the workflow successfully remediates the underling issue, Ayehu updates TrueSight to close the loop.
- For example: You can automatically remediate network problems using remote execution tasks, which are built-in in Ayehu workflow.
[Solution Brief]
Ayehu NG
- Example of Incident flow with BMC TrueSight and Ayehu:
- TrueSight detects a network interface failure on a remote switch and sends an alert.
- The alert is recognized by the Ayehu rule engine, which triggers a predefined workflow and opens a ticket.
- The workflow uses bi-directional communication to notify the network admin via SMS about the network failure, and waits for an acknowledgement to respond.
- Upon acknowledgement, the Ayehu workflow executes a task to remediate the problem. To close the loop, Ayehu sends a notification to the network admin and updates the ticket in the service desk.
Sample Use Cases
Automate alert notification and escalation via email, SMS and phone calls
Open, update, and close tickets in service desk tools, via automated workflow
Reduce resolution time of network and system alerts with automated remediation
Empower Level 1 and Level 2 operators to resolve more incidents more quickly and remotely
Schedule your personalized demo
Trusted by Over 220 Businesses
