Ayehu’s agent-less architecture allows you to automate alerts, ticket resolution, and ticket closure within HP SM. Instead of manual data entry and long service desk procedures, you can now create a closed-loop automated process that accelerates incident management and resolution, and executes tasks across systems and environments via standard secured protocols.
By combining Ayehu’s IT Process Automation capabilities to deliver actionable information and workflows with HP Service Manager, you can accelerate responses to tickets and create response actions (IT process workflows) to any incident or ticket request that arise across your organization.
The integration of Ayehu IT process automation and HP Service Manager (HPSM) enables you to create, update and monitor tickets in HP Service Manager, without any installation or changes to your HP SM server configurations.
Available actions in Ayehu Integration Pack for HP Service Manager:
New Record – this activity will generate a new ticket in HP SM
Close Record – this activity will close the specified ticket in HP SM
Update Record – this activity will update any allowed field provided in the HP SM ticket
Query Record – this activity will return a list of filtered tickets
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Ayehu’s codeless Intelligent Automation and Orchestration platform uses a drag-and-drop visual workflow designer to automate IT tasks in minutes.This saves 95% of the time spent remediating incidents, delivers a 35% cost reduction on repetitive manual tasks and cuts MTTR incidents by more than 50%.
Our 220+ Enterprise customers, including large MSPs such as Cognizant, Capgemini, and Accenture, are using Ayehu’s platform for its digital labor, increasing their operational efficiency by sending robots to work.