HP Service Manager Integration
With Ayehu for HP SM you can send, retrieve, and query tickets, as well as create, delete, or update tickets!
About the integration
The integration of Ayehu IT process automation and HP Service Manager (HPSM) enables you to create, update and monitor tickets in HP Service Manager, without any installation or changes to your HP SM server configurations.
Available actions in Ayehu Integration Pack for HP Service Manager
New Record – this activity will generate
a new ticket in HP SM
Close Record – this activity will close
the specified ticket in HP SM
Update Record – this activity will update any
allowed field provided in the HP SM ticket
Query Record – this activity will
return a list of filtered tickets