The MS-Teams integration allows for maximum end-user flexibility and control. Instead of opening a Help Desk ticket and waiting for a response, instantly address your needs by chatting with the Ayehu Operator in MS-Teams
Simply type in your request – from resetting a password, to gaining document access, to checking the status of an existing ticket – and we’ll recognize and understand your request, process it accordingly, and return a response within seconds.
Useful for end-users who no longer need to wait for the Help Desk to respond to their requests. Useful for Help Desk by alleviating many of the Tier 1 support calls that take up the majority of their time. Useful for IT management because it frees up their resources to work on more complex problems, and introduces a high degree of streamlining and efficiency to their every day process.
VIDEO DEMONSTRATION:
How to easily perform account unlocks and token replacement with Ayehu and MS-Teams, a fully automated process with no IT staff involved