Sap User Management

REDUCE THE TIME YOUR SERVICE DESK TEAM WASTES EACH DAY MANAGING REPETITIVE TASKS SUCH AS PASSWORD RESETS, ACTIVATING AND DEACTIVATING USERS AND SETTING ROLES

About the integration

  • User management for a large SAP deployment can be a time consuming task. In some workplaces, just one task - password reset - takes up almost 40% of IT support personnel's working day. The procedure for each call includes phone authentication, execution of reset, confirmation, and documenting the call closure.
  • Ayehu’s Integration with SAP enables automation of user management tasks. Pre-packaged workflows automate the entire process out-of-the-box. For example: When a helpdesk user opens a ticket for an SAP password reset, the workflow in Ayehu can automatically execute and reset the password for the account, sending it back to the end-user. Optionally, you can choose to have your end-users receive a confirmation via SMS. Similar workflows can be deployed to create a new user, activate it (or deactivate it), assign it a new role or remove that role later.
SAP
  • The results of this solution are reduced support calls and reduced end-user downtime.Admins can view and control user actions, leaving more time to focus on higher value tasks.

[Solution Brief]
Ayehu NG

SAP ECC User
Management guide

Sample Use Cases

Create New Users
(from a file or event -driven)

Activate user
(from a file or event -driven)

Deactivate user
(from a file or event -driven)

Reset User passwords

Update user

Assign role

Remove role

 

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