SAP ECC

REDUCE THE TIME YOUR SERVICE DESK TEAM WASTES EACH DAY MANAGING REPETITIVE USER MANAGEMENT TASKS SUCH AS PASSWORD RESETS, ACTIVATING AND DEACTIVATING USERS AND SETTING ROLES, AS WELL AS TIME-CONSUMING IDOC TASKS SUCH AS GETTING THE IDOC STATUS OR REPROCESSING IDOC

Managing a large SAP deployment can be a time consuming task. In some workplaces, just one task - password reset - takes up almost 40% of IT support personnel's working day. The procedure for each call includes phone authentication, execution of reset, confirmation, and documenting the call closure.
Ayehu’s Integration with SAP enables automation of user management and IDOC tasks. Pre-packaged workflows automate the entire process out-of-the-box. For example: When a helpdesk user opens a ticket for an SAP password reset, the workflow in Ayehu can automatically execute and reset the password for the account, sending it back to the end-user. Optionally, you can choose to have your end-users receive a confirmation via SMS. Similar workflows can be deployed to create a new user, activate it (or deactivate it), assign it a new role or remove that role later.