ServiceNow Integration

“With the integration between the Ayehu and ServiceNow, I can control every aspect of my ITSM world” ITSM manager, a Pharma customer.

About the integration

  • How to automate ServiceNow incident management:
  • Ayehu automatically opens tickets within ServiceNow in response to system alerts. Alerts can be received from monitoring systems such as SolarWinds, Nagios, SCOM 2012 etc… communicated via email, SNMP, CMD or Web Services.
  • Before Ayehu opens a ticket, it executes automated workflows to troubleshoot or even remediate the problem. With its pre-built ServiceNow-specific activities, Ayehu can manage the incident or problem and change the life-cycle in ServiceNow.
  • Finally, Ayehu updates the incident status with all relevant information, keeping all data for future investigation, and closes the ticket in ServiceNow.
  • The result is a significant improvement in problem resolution time, an increase in service availability, and improved overall IT operational efficiency.

Sample Use Cases

Automatically open, update, close tickets and query tables in ServiceNow​

Leverage two-way SMS and email for event notifications and escalations

Accelerate the reporting, escalation, and resolution of incidents

Eliminate manual work and human errors

Ensure fully documented end-to-end processes

Reduce the amount of “noise” at the service desk​

Enforce problem and change management procedures such as ticket status changes and the additions of CMDB entries

Easily tailor and customize integration with ServiceNow to your needs

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