ServiceNow Integration

“With the integration between the Ayehu and ServiceNow, I can control every aspect of my ITSM world” ITSM manager, a Pharma customer.

About the integration

  • Ayehu IT Process Automation integrated with ServiceNow provides ready to use workflow templates and run-books that extend ServiceNow ITSM capabilities. Instead of manual repetitive tasks and lengthy service desk procedures, you can now create automated processes in minutes that accelerate incident response and resolution.
  • Organizations who were previously prevented from running cloud-based IT process automation due to security concerns now have a better alternative. Instead of manual data entry and long service desk procedures, organizations are able to create a closed-loop process that accelerates incident management and resolution.
  • Ayehu IT process automation software can be installed on-premise, integrated seamlessly with ServiceNow. Its agent-less architecture allows IT professionals to execute tasks over physical, virtual, or cloud environments via standard protocols such as WMI and SSH.

[Solution Brief]
Ayehu integration with ServiceNow

[Integration doc]​
Ayehu and ServiceNow

[Webinar] Automating Your Service Desk With ServiceNow and Slack in Less than an Hour

[Webinar] How to Create A Self-Driving Service Desk with ServiceNow and Ayehu Bots

  • How to automate ServiceNow incident management:
  • Ayehu automatically opens tickets within ServiceNow in response to system alerts. Alerts can be received from monitoring systems such as SolarWinds, Nagios, SCOM 2012 etc… communicated via email, SNMP, CMD or Web Services.
  • Before Ayehu opens a ticket, it executes automated workflows to troubleshoot or even remediate the problem. With its pre-built ServiceNow-specific activities, Ayehu can manage the incident or problem and change the life-cycle in ServiceNow.
  • Finally, Ayehu updates the incident status with all relevant information, keeping all data for future investigation, and closes the ticket in ServiceNow.
  • The result is a significant improvement in problem resolution time, an increase in service availability, and improved overall IT operational efficiency.

Sample Use Cases

Automatically open, update, close tickets and query tables in ServiceNow​

Leverage two-way SMS and email for event notifications and escalations

Accelerate the reporting, escalation, and resolution of incidents

Eliminate manual work and human errors

Ensure fully documented end-to-end processes

Reduce the amount of “noise” at the service desk​

Enforce problem and change management procedures such as ticket status changes and the additions of CMDB entries
Easily tailor and customize integration with ServiceNow to your needs

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