Solarwinds Integration

Ayehu integrates with Solarwinds Orion to provide closed-loop network management and IT process automation at a single point!

About the integration

  • Ayehu’s automated workflows can be triggered by alerts received from Solarwinds Orion;upon successful process execution, events are sent back from Ayehu to Solarwinds to close the loop and update the status.
  • For example: You can automatically remediate network problems using remote execution tasks, which are built-in in Ayehu workflow.
  • Example of Incident flow with Solarwinds Orion and Ayehu:
  • Orion detects a network interface failure on a remote switch and sends an alert.
  • The alert is recognized by the Ayehu rule engine, which triggers a predefined workflow and opens a ticket.
  • The workflow uses bi-directional communication to notify the network admin via SMS about the network failure, and waits for an acknowledgement to respond.
  • Upon acknowledgement, the Ayehu workflow executes a task to remediate the problem. To close the loop, Ayehu sends a notification to the network admin and updates the ticket in the service desk.

Sample Use Cases

Automate alert notification and escalation
 via email, SMS and phone calls

Open, update, and close tickets in service desk
 tools, via automated workflow

 

Reduce resolution time of network and system alerts

Empower Level 1 and Level 2 operators to resolve
 more incidents more quickly and remotely

 

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